Deposits must meet KAST’s minimum deposit amount of $1. Deposits below this amount are considered micro-deposits, and are not allocated to your KAST account.
Your deposit was below the minimum required amount.
This can happen with:
Even if the transaction is completed on-chain, amounts under $1 cannot be credited to your KAST account.
Deposits below $1 are:
The returned funds may appear in the original sending wallet or account.
Make sure the amount you send meets the $1 minimum deposit requirement.
When using a bridge or sending an on-chain transaction:
If your deposit was under $1, no further action is usually required. Check the original sending wallet or account for the returned funds.
If the funds do not appear after the return has been processed, contact KAST Concierge and provide:
Some banks or merchants ask you to confirm small deposit amounts to verify your account. If KAST shows $0 or does not display the exact cents, you may be unable to complete this verification method. Do not enter zero or guess the amounts. Ask the bank or merchant whether they offer another verification method.
The minimum deposit amount is $1.
No. Deposits under $1 aren’t allocated to your KAST account and are returned to the sender.
","user_segment_ids":[]},{"id":18196872344079,"url":"https://kastofficial.zendesk.com/api/v2/help_center/en-us/articles/18196872344079.json","html_url":"https://concierge.kast.xyz/hc/en-us/articles/18196872344079-The-End-of-Points-Earning-and-the-Transition","author_id":14802451286287,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":13559995009423,"created_at":"2026-10-30T14:22:16Z","updated_at":"2026-11-04T11:49:11Z","name":"The End of Points Earning and the Transition","title":"The End of Points Earning and the Transition","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-11-04T11:49:11Z","user_segment_id":null,"permission_group_id":9058056732687,"content_tag_ids":[],"label_names":[],"body":"KAST Points earning will end on 30 November 2026. In the first week of December 2026, eligible Points will convert into KAST Pioneer Units (“KPUs”). Some users who are ineligible for KPU conversion will instead receive KAST reward vouchers they can use on eligible spending, as a thank-you for their early loyalty. Voucher details will be shared in the first week of December 2026.
Your email and in-app announcement explain which pathway applies to you. Country-specific eligibility requirements apply. Your December updated applicable program terms will confirm the details for your account. If the country of residence or other details on your account are out of date or incorrect, what applies to you may change.
No. This is an advance announcement. Points earning ends on 30 November 2026. Conversion will take place in the first week of December 2026. Your balance and the relevant next steps will be shared then. Your December update will explain any steps you need to take and the deadline for taking them.
If you currently earn Points, you can continue through eligible activity until earning ends on 30 November 2026, subject to the existing Points terms. This update does not expand who can earn Points.
Open the KAST app to see the current ways to earn. If you are eligible, your qualifying everyday spending can continue to earn Points until 30 November 2026.
Yes. Cashback continues, subject to the applicable cashback terms.
Our early users helped build KAST by moving money, sharing feedback and bringing other people with them. We’re closing Points earning and introducing new ways to recognize that early loyalty, with the pathway available to each user depending on their balance and applicable eligibility requirements.
A token generation event (TGE) simply isn't the path KAST was conceived to take. Token-launch outcomes can be highly variable and uneven, while short-term trading does not consistently create lasting value for the wider community.
We do not see a token launch as the best way to recognize our community’s early support for the long term. We believe this approach gives us a better foundation for recognizing loyalty across our community and building KAST for the long term.
A KPU is a KAST Pioneer Unit. Under the standard program, KPUs are issued by an SPV linked to Kast (the issuer) under the program terms. They are contractual rights under those terms, not shares or ownership interests in KAST or the issuer.
KPUs are designed to recognize eligible loyal users, with the potential for future benefits. Your applicable program terms will confirm the structure and requirements for your account. And, in the future, we plan to have periodic cash-out options available.
KPUs will be issued by an SPV linked to KAST under the program terms. The issuer does not hold or manage any money or assets on your behalf. Your December update will identify the issuer.
Your KPU balance, program terms the steps to keep your KPUs will be shared in the first week of December 2026.
Your KPU balance and how it was calculated will be shared in your December update, in line with the program terms
No payment is required for the conversion of eligible Points under the applicable program terms.
Pioneer Units are designed to recognize eligible loyal users, with the potential to share in future benefits as KAST reaches important milestones. And, in the future, we plan to have periodic cash-out options available.
KPUs are not shares and do not provide ownership or voting rights. They cannot be sold, transferred or traded and have no guaranteed cash value or payment. Pioneer Units are designed to recognize eligible loyal users, with the potential to share in future benefits as KAST reaches important milestones. And, in the future, we plan to have periodic cash-out options available.
KPUs have notional economic value that may increase or decrease. This is not cash you can withdraw and does not guarantee a future payment. In the future, we plan to have periodic cash-out options available.
This will not be available until conversion takes place, which we will communicate with you in early December. You will be able to find the KPU balance under Rewards.
Your eligible Points will convert into KPUs in December. To keep them, you will need to complete a short in-app acknowledgement by the deadline in your December update. That update will explain the steps. There is nothing you need to do today.
Under the standard program terms, if you do not complete the required acknowledgment by the deadline, your KPU balance will be cancelled and you will not be able to receive future payments or benefits in respect of those units. Your former Points will not be reinstated, and no replacement reward will be provided, subject to applicable law.
Your December update and applicable program terms will confirm the consequences for your account.
No. You cannot choose vouchers instead or exchange your KPUs for vouchers.
Eligibility for the KPU conversion depends on your Points balance, your KAST balance, country of residence and applicable eligibility, legal and regulatory requirements. If you received the voucher announcement, you are not expected to meet those requirements based on your current Points balance. Your December update will confirm the position for your account.
Instead, you will receive KAST reward vouchers you can use on eligible spending. They are a thank-you for being an early and loyal KAST user, and our way of recognizing your support even though you are not eligible for KPUs.
We’ll share your exact voucher details in the first week of December 2026. If the country of residence or other details on your account are out of date or incorrect, please update them, as this may change what applies to you. If you would like the eligibility decision for your account reviewed, contact Concierge.
We’ll share your voucher details in the first week of December 2026, along with the terms and instructions for using your vouchers. We’re not announcing voucher details today.
Vouchers can be used on eligible spending. They are not cash and cannot be withdrawn. More details on how to use your vouchers, including any limits and expiry dates, will follow in December.
More details on how to claim and use your vouchers, including any deadlines and expiry dates, will follow in December. There is nothing you need to do today.
Any points earned up to and including 30 November 2026 will be part of the final conversion calculation in early December 2026.
Different legal and regulatory requirements apply in the United States. KPUs are available to US users only through a separate US program, with its own terms, eligibility requirements, verification steps and timing. US users who are not eligible for, or do not complete, the US program will receive reward vouchers instead. We will contact US users separately with details.
You must have an open account in good standing to receive KPUs or vouchers.
Availability depends on country of residence and applicable eligibility, legal and regulatory requirements. Please refer to your personal announcement for the pathway that applies to you.
Your personal communication will explain the position that applies to you. Your Points transition details and any action required will be shared in the first week of December 2026.
Yes. If you currently earn Points, you can continue earning them through eligible activity until 30 November 2026. Those Points will be included in the conversion calculation for your KPUs or vouchers, depending on your eligibility.
We may ask you to confirm your country of residence or provide other information needed to confirm your eligibility. Any steps will be explained in your December update. Further verification may be required if applicable law requires it. Depending on your country, this may include additional eligibility checks before your KPUs or vouchers are confirmed.
You must meet the account, AML, sanctions and other legal requirements described in the applicable program terms. Access may be suspended or lost where those terms and applicable law permit.
KAST Reserve is changing for users whose Country of Residence is Brazil. If your Country of Residence is not Brazil, this Reserve update does not apply to you.
Starting at 11:00 UTC (8:00 AM Brasília time) on Wednesday, November 4, 2026, users residing in Brazil can no longer add new funds to Reserve.
If you already have a Reserve balance, Reserve stays available in withdraw-only mode. You can continue using your balance with your KAST Card and move funds to your main balance if you choose to do so.
Use the option in the app to move funds from Reserve to your main balance. Once the funds are in your main balance, use the supported spending or withdrawal options available to you.
Reserve will no longer be shown on your app when your Reserve balance is zero. This change applies to users residing in Brazil.
If you believe Reserve should still be visible on your app, do contact KAST Concierge for further assistance.
No. Users residing in Brazil can no longer add new funds to Reserve after 11:00 UTC (8:00 AM Brasília time) on November 4, 2026.
Yes. If you have an existing Reserve balance, you can continue using it with your KAST Card.
Yes. You can move funds from Reserve to your main balance.
Yes. If you have an existing Reserve balance, it continues to receive daily Reserve Rewards under the program terms.
Reserve will no longer appear in the app. Your other KAST balances and available features remain available as usual.
KAST Earn is changing for users whose Country of Residence is Brazil. If your Country of Residence is not Brazil, this Earn update does not apply to you.
Starting November 3, 2026 at 11:00 AM UTC (8:00 AM Brasília time), users residing in Brazil will no longer be able to add funds to KAST Earn.
If you already have an Earn balance, you can still withdraw your available balance from Earn.
If your Earn balance is zero, you will not be able to access Earn. Earn will no longer be visible in your KAST app.
There are no action required from you. If you still have an Earn balance and would like to withdraw it, you can do that directly on your KAST app as per usual.
Your KAST balance and other features remain available as usual.
If you need help with your account or cannot withdraw your available Earn balance, contact KAST Concierge.
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This article explains what a KAST GBP virtual account is and how to set one up. You’ll learn who is eligible, where to find your account details, and how to use them to receive pound sterling (GBP) deposits through Faster Payments.
Your KAST GBP virtual account gives you UK receiving details within the KAST app, including a personal sort code and account number. These details let you receive GBP deposits from UK banks through the UK’s Faster Payments service (FPS).
Already have a USD virtual account on KAST? You can keep it and have a GBP virtual account too.
GBP virtual accounts are available to all KAST users in the UK and EU, as well as Premium and Private members in other markets.
You must complete identity verification before setting up your GBP account.
If you already have an approved USD virtual account with USD account details, you don’t need to repeat the full identity verification (KYC) process to add a GBP account. However, additional KYC information may be required for your GBP account. The information required depends on your respective case, and you will be prompted to provide it.
You can find your GBP virtual account under Receive in the KAST app.
Once your GBP virtual account is ready, use its sort code and account number to receive GBP transfers through Faster Payments. To receive a deposit:
GBP deposits sent through Faster Payments can arrive within seconds. Arrival times can vary, so instant receipt is not guaranteed.
Each GBP deposit has a flat USD 2 fee. There will be no additional FX fees charged on top of that.
If you are eligible for the GBP virtual account but can’t find the GBP account option in your app, do contact KAST Concierge for help.
First, check that the transfer was sent to the correct account number and sort code.
If you still need help, contact KAST Concierge. Have your transfer details handy so our team can look into it:
Yes. You can have both GBP and USD-denominated virtual accounts in KAST.
You do not need to repeat the full identity verification process if you already have an approved USD virtual account. However, we may request some additional KYC information that are specific for your GBP account.
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From 16 October 2026, all Brazilian users have been automatically migrated to KAST Brasil, KAST’s local Brazilian entity, to meet regulatory requirements.
By continuing to use KAST services, you agree to the migration and the new KAST Brasil Terms & Conditions. If you do not agree, stop using KAST and contact KAST Concierge to close your account.
If your CPF is already registered, you can continue using KAST services normally. If you have not provided your CPF, your account will be placed in withdrawal-only mode. You must provide your CPF before you can resume using other services.
This article explains the automatic migration, CPF requirements, and upcoming regulatory and product changes.
Last updated: 16 October 2026
All Brazilian users have been automatically migrated to KAST Brasil from 16 October 2026.
If your CPF is already registered, no further migration action is required, and you can continue using KAST services normally. Continued use constitutes agreement to the migration and the KAST Brasil Terms & Conditions.
If your CPF is missing, you must provide it before you can resume using services beyond withdrawals.
If you do not agree to the migration or the new terms, stop using KAST and contact KAST Concierge to close your account.
If you have not provided your CPF, your account will be placed in withdrawal-only mode. You can still withdraw your funds, but you must provide your CPF before you can resume using other KAST services.
Users whose CPF is already registered can continue using services normally following the automatic migration. Contact KAST Concierge if you need help providing your CPF or understanding your account status.
KAST is aligning its operations with Brazil’s crypto-asset regulatory framework. The changes include:
KAST is preparing to apply for authorization as a virtual asset service provider (VASP) so it can continue serving customers in Brazil within the local regulatory framework.
The goal is to continue supporting local and international money movement while meeting Brazil’s regulatory requirements.
No. KAST Brasil has an active CNPJ and is preparing to submit its VASP authorization application by 30 October 2026.
A CNPJ does not mean that VASP authorization has been approved. Establishing the Brazilian entity, submitting an authorization application, and receiving approval are separate steps.
DeCripto is a crypto-asset reporting obligation established by IN RFB nº 2.291/2025. It replaces the previous IN RFB nº 1.888/2019 framework for operations from 1 July 2026 onward.
Under DeCripto, reportable crypto operations may need to be reported monthly to the Brazilian Federal Revenue Service. Depending on the activity, this may include:
These reporting obligations apply to the relevant reporting entities. For guidance on how DeCripto may affect your individual tax or reporting obligations, we recommend consulting a qualified accountant or tax professional.
DeCripto applies to relevant crypto operations from 1 July 2026.
Monthly submissions are due by the last business day of the following month. For example, reporting for eligible operations from July is due by the last business day of August.
The first monthly DeCripto submission deadline was 31 August 2026, covering reportable operations from July.
For operations from 1 July 2026 onward, DeCripto is the applicable reporting framework. It replaces IN RFB nº 1.888/2019 for that period.
By 30 October 2026, KAST expects to adapt or discontinue products that are not compatible with the new regulatory requirements.
Potentially affected products may include:
Product availability may vary by account and region. KAST will provide further information if a product in your account is affected.
After 30 October 2026, balances held in discontinued or restricted products are expected to move to your spending account.
The transfer is not expected to reduce your principal balance. However, if your funds are held in an affected Earn or yield product, they may stop generating yield once they are moved out of that product.
You must provide your CPF before you can continue using KAST services beyond withdrawals.
Your account has been automatically migrated to KAST Brasil from 16 October 2026, but it will be placed in withdrawal-only mode until you provide your CPF. Contact KAST Concierge if you need help.
Not necessarily.
International card transactions may be treated as foreign-exchange operations or international flows. Under the operating model being implemented, these transactions are expected to be recorded in KAST’s controls and reported by the Brazilian entity through C212/ACAM212 reporting.
This does not automatically mean that every international card purchase creates an individual international remittance contract linked to your CPF in Sisbacen in the same way as a traditional foreign-exchange contract.
The Travel Rule requires information about the sender and recipient to be captured for applicable crypto transfers.
KAST’s planned milestones are:
You may need to provide additional sender or recipient information when making or receiving applicable transfers.
KAST plans to maintain ongoing controls covering:
These controls may result in additional verification or information requests for certain accounts or transactions.
Yes. KAST will send official customer communications with more information about:
By continuing to use KAST services, you agree to the migration and the new KAST Brasil Terms & Conditions. If you do not agree, stop using KAST and contact KAST Concierge to close your account.
| Date | \nMilestone | \n
|---|---|
| 1 July 2026 | \nDeCripto rules began applying to relevant crypto operations. | \n
| 31 August 2026 | \nFirst monthly DeCripto submission deadline, covering reportable July operations. | \n
| 16 October 2026 | \nAll Brazilian users automatically migrated to KAST Brasil. Continued use constitutes agreement to the migration and new terms. Users without a registered CPF are placed in withdrawal-only mode until they provide it. | \n
| 30 October 2026 | \nUpcoming target date to adapt or discontinue affected products and submit the VASP authorization application. | \n
| 2 February 2027 | \nPlanned full domestic Travel Rule implementation. | \n
| 2 February 2028 | \nPlanned full international Travel Rule implementation. | \n
No. All Brazilian users have been automatically migrated to KAST Brasil from 16 October 2026. If your CPF is already registered, you can continue using services normally.
No. If you have not provided your CPF, your account will be placed in withdrawal-only mode. You can still withdraw your funds, but you must provide your CPF before you can resume using other KAST services.
Stop using KAST and contact KAST Concierge to close your account. Continuing to use KAST services constitutes agreement to the migration and the new KAST Brasil Terms & Conditions.
No. A CNPJ identifies the Brazilian legal entity, but it does not mean that VASP authorization has been granted.
No. Balances in affected products are expected to move to your spending account without reducing your principal balance. Yield may stop once the funds are no longer allocated to the affected product.
No. An international card purchase does not automatically create an individual international remittance contract linked to your CPF in Sisbacen.
Review the KAST Brasil Terms & Conditions and contact KAST Concierge if you need help with the migration, providing your CPF, or closing your account.
","user_segment_ids":[]},{"id":17977444016143,"url":"https://kastofficial.zendesk.com/api/v2/help_center/en-us/articles/17977444016143.json","html_url":"https://concierge.kast.xyz/hc/en-us/articles/17977444016143-How-Do-I-Send-Qatari-Riyal-QAR-from-KAST-to-a-Bank-Account","author_id":16074778984335,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":13559989878287,"created_at":"2026-10-13T07:52:27Z","updated_at":"2026-10-13T07:52:32Z","name":"How Do I Send Qatari Riyal (QAR) from KAST to a Bank Account?","title":"How Do I Send Qatari Riyal (QAR) from KAST to a Bank Account?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-10-13T07:52:32Z","user_segment_id":null,"permission_group_id":9058056732687,"content_tag_ids":["01KZC4Z5SBR882846TBEG969AT"],"label_names":["Fiat Transfer"],"body":"This article explains how to send money from KAST to a local bank account in Qatar. You'll learn what it costs, how long it takes, which recipient details you need, and what to do if something goes wrong.
KAST lets you send money directly to supported local bank accounts in Qatar. Your money is delivered in the local currency, Qatari riyal (QAR), so your recipient does not need to convert anything.
The full cost and expected arrival time are shown in the app before you confirm. Availability depends on your account and region: if Qatar or QAR does not appear in your KAST Pay flow, it is not currently available for your account.
Follow these steps in the KAST app:
Review all payout details in the app before confirming.
Once confirmed, the payout is sent for processing and cannot be canceled or changed. You can track its status in Transaction History.
| Fee type | \nAmount | \n
|---|---|
| Percentage fee | \n1% of the amount sent | \n
| Fixed fee | \n$2 | \n
You see the exact total before you confirm, so the amount you see is the amount you pay.
The minimum amount you can send is 10 QAR.
The maximum amount you can send in one QAR payout is 1,000,000 QAR.
You’ll see the available amount, fees, and any limits or restrictions during the payout flow before you confirm.
QAR payouts are typically processed by the next business day.
The expected arrival time is shown before you confirm. Payouts submitted outside banking hours, on weekends, or during public holidays are processed on the next business day. If your payout is delayed because of a weekend or public holiday, please wait until the next business day has passed before contacting KAST Concierge.
You need your recipient's local account details for a supported bank account in Qatar. QAR payouts use the QPS payout rail.
The recipient information required may include:
The exact fields appear in the KAST Pay flow once you choose Qatar (QAR), so you are never guessing. Double-check all details before confirming: incorrect or incomplete details may delay the payout or cause it to be returned.
Yes. Your KAST account must complete the required verification before you can use KAST Pay.
For some payout corridors, you may also be asked to complete additional verification or accept additional terms before sending your payout.
Some QAR payouts require additional verification before you can continue.
If additional verification is required, you'll see the necessary steps in the KAST app. Complete the requested information before trying to submit your payout.
QAR payouts are available to eligible KAST users where the selected payout corridor is supported.
Availability depends on your account status, residency, user type, beneficiary country, selected payout currency, and supported payout rail.
QAR payouts are not available for every account.
If QAR is not available for your account, it will not appear as an available payout option in the app. Availability depends on your account eligibility, residency, user type, beneficiary country, selected payout currency, and supported payout rail.
Yes. You can send QAR to a supported individual or business bank account in Qatar, provided the beneficiary and bank account are eligible for the payout.
Make sure all recipient information is correct before confirming your transfer.
Once a QAR payout has been confirmed and processing has started, it will not be possible to cancel or change it.
If you entered incorrect information, contact KAST Concierge as soon as possible.
If your payout fails or is returned, the timing and handling of the funds depends on the payout status and reason for the failure.
Go to your Transaction History and open the payout transaction details to check the decline reason and latest status. If the funds have not been returned or you need more information, contact KAST Concierge.
You can check your payout status and transaction details in the KAST app.
If the status has not updated after the expected delivery timeframe, or after the next business day if there was a weekend or public holiday, contact KAST Concierge for help.
You can check the details of a successful payout in your Transaction History.
If you need additional confirmation or proof of payment, contact KAST Concierge.
QAR payouts are available only where KAST Pay and the QAR payout corridor are supported for your account.
Availability depends on your residency, account eligibility, user type, payout corridor, and other applicable requirements.
","user_segment_ids":[]},{"id":17977422276751,"url":"https://kastofficial.zendesk.com/api/v2/help_center/en-us/articles/17977422276751.json","html_url":"https://concierge.kast.xyz/hc/en-us/articles/17977422276751-How-Do-I-Send-Qatari-Riyal-QAR-from-KAST-to-a-Bank-Account","author_id":16074778984335,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":13559989491471,"created_at":"2026-10-13T07:52:25Z","updated_at":"2026-10-13T07:52:32Z","name":"How Do I Send Qatari Riyal (QAR) from KAST to a Bank Account?","title":"How Do I Send Qatari Riyal (QAR) from KAST to a Bank Account?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-10-13T07:52:32Z","user_segment_id":null,"permission_group_id":9058056732687,"content_tag_ids":["01KZC4Z5SBR882846TBEG969AT"],"label_names":["Fiat Transfer"],"body":"This article explains how to send money from KAST to a local bank account in Qatar. You'll learn what it costs, how long it takes, which recipient details you need, and what to do if something goes wrong.
KAST lets you send money directly to supported local bank accounts in Qatar. Your money is delivered in the local currency, Qatari riyal (QAR), so your recipient does not need to convert anything.
The full cost and expected arrival time are shown in the app before you confirm. Availability depends on your account and region: if Qatar or QAR does not appear in your KAST Pay flow, it is not currently available for your account.
Follow these steps in the KAST app:
Review all payout details in the app before confirming.
Once confirmed, the payout is sent for processing and cannot be canceled or changed. You can track its status in Transaction History.
| Fee type | \nAmount | \n
|---|---|
| Percentage fee | \n1% of the amount sent | \n
| Fixed fee | \n$2 | \n
You see the exact total before you confirm, so the amount you see is the amount you pay.
The minimum amount you can send is 10 QAR.
The maximum amount you can send in one QAR payout is 1,000,000 QAR.
You’ll see the available amount, fees, and any limits or restrictions during the payout flow before you confirm.
QAR payouts are typically processed by the next business day.
The expected arrival time is shown before you confirm. Payouts submitted outside banking hours, on weekends, or during public holidays are processed on the next business day. If your payout is delayed because of a weekend or public holiday, please wait until the next business day has passed before contacting KAST Concierge.
You need your recipient's local account details for a supported bank account in Qatar. QAR payouts use the QPS payout rail.
The recipient information required may include:
The exact fields appear in the KAST Pay flow once you choose Qatar (QAR), so you are never guessing. Double-check all details before confirming: incorrect or incomplete details may delay the payout or cause it to be returned.
Yes. Your KAST account must complete the required verification before you can use KAST Pay.
For some payout corridors, you may also be asked to complete additional verification or accept additional terms before sending your payout.
Some QAR payouts require additional verification before you can continue.
If additional verification is required, you'll see the necessary steps in the KAST app. Complete the requested information before trying to submit your payout.
QAR payouts are available to eligible KAST users where the selected payout corridor is supported.
Availability depends on your account status, residency, user type, beneficiary country, selected payout currency, and supported payout rail.
QAR payouts are not available for every account.
If QAR is not available for your account, it will not appear as an available payout option in the app. Availability depends on your account eligibility, residency, user type, beneficiary country, selected payout currency, and supported payout rail.
Yes. You can send QAR to a supported individual or business bank account in Qatar, provided the beneficiary and bank account are eligible for the payout.
Make sure all recipient information is correct before confirming your transfer.
Once a QAR payout has been confirmed and processing has started, it will not be possible to cancel or change it.
If you entered incorrect information, contact KAST Concierge as soon as possible.
If your payout fails or is returned, the timing and handling of the funds depends on the payout status and reason for the failure.
Go to your Transaction History and open the payout transaction details to check the decline reason and latest status. If the funds have not been returned or you need more information, contact KAST Concierge.
You can check your payout status and transaction details in the KAST app.
If the status has not updated after the expected delivery timeframe, or after the next business day if there was a weekend or public holiday, contact KAST Concierge for help.
You can check the details of a successful payout in your Transaction History.
If you need additional confirmation or proof of payment, contact KAST Concierge.
QAR payouts are available only where KAST Pay and the QAR payout corridor are supported for your account.
Availability depends on your residency, account eligibility, user type, payout corridor, and other applicable requirements.
","user_segment_ids":[]},{"id":17977387772815,"url":"https://kastofficial.zendesk.com/api/v2/help_center/en-us/articles/17977387772815.json","html_url":"https://concierge.kast.xyz/hc/en-us/articles/17977387772815-How-Do-I-Send-Peruvian-Sol-PEN-from-KAST-to-a-Bank-Account","author_id":16074778984335,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":13559989878287,"created_at":"2026-10-13T07:49:15Z","updated_at":"2026-10-13T07:50:02Z","name":"How Do I Send Peruvian Sol (PEN) from KAST to a Bank Account?","title":"How Do I Send Peruvian Sol (PEN) from KAST to a Bank Account?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-10-13T07:50:02Z","user_segment_id":null,"permission_group_id":9058056732687,"content_tag_ids":["01KZC4Z5SBR882846TBEG969AT"],"label_names":["Fiat Transfer"],"body":"This article explains how to send money from KAST to a local bank account in Peru. You'll learn what it costs, how long it takes, which recipient details you need, and what to do if something goes wrong.
KAST lets you send money directly to supported local bank accounts in Peru. Your money is delivered in the local currency, Peruvian sol (PEN), so your recipient does not need to convert anything.
The full cost and expected arrival time are shown in the app before you confirm. Availability depends on your account and region: if Peru or PEN does not appear in your KAST Pay flow, it is not currently available for your account.
Follow these steps in the KAST app:
Review all payout details in the app before confirming.
Once confirmed, the payout is sent for processing and cannot be canceled or changed. You can track its status in Transaction History.
| Fee type | \nAmount | \n
|---|---|
| Percentage fee | \n1% of the amount sent | \n
| Fixed fee | \n$2 | \n
You see the exact total before you confirm, so the amount you see is the amount you pay.
The minimum amount you can send is 10 PEN.
The maximum amount you can send in one PEN payout is 20,000 PEN.
You’ll see the available amount, fees, and any limits or restrictions during the payout flow before you confirm.
PEN payouts are typically processed by the next business day.
The expected arrival time is shown before you confirm. Payouts submitted outside banking hours, on weekends, or during public holidays are processed on the next business day. If your payout is delayed because of a weekend or public holiday, please wait until the next business day has passed before contacting KAST Concierge.
You need your recipient's local account details for a supported bank account in Peru. PEN payouts use the ACH payout rail.
The recipient information required may include:
The exact fields appear in the KAST Pay flow once you choose Peru (PEN), so you are never guessing. Double-check all details before confirming: incorrect or incomplete details may delay the payout or cause it to be returned.
Yes. Your KAST account must complete the required verification before you can use KAST Pay.
For some payout corridors, you may also be asked to complete additional verification or accept additional terms before sending your payout.
Some PEN payouts require additional verification before you can continue.
If additional verification is required, you'll see the necessary steps in the KAST app. Complete the requested information before trying to submit your payout.
PEN payouts are available to eligible KAST users where the selected payout corridor is supported.
Availability depends on your account status, residency, user type, beneficiary country, selected payout currency, and supported payout rail.
PEN payouts are not available for every account.
If PEN is not available for your account, it will not appear as an available payout option in the app. Availability depends on your account eligibility, residency, user type, beneficiary country, selected payout currency, and supported payout rail.
Yes. You can send PEN to a supported individual or business bank account in Peru, provided the beneficiary and bank account are eligible for the payout.
Make sure all recipient information is correct before confirming your transfer.
Once a PEN payout has been confirmed and processing has started, it will not be possible to cancel or change it.
If you entered incorrect information, contact KAST Concierge as soon as possible.
If your payout fails or is returned, the timing and handling of the funds depends on the payout status and reason for the failure.
Go to your Transaction History and open the payout transaction details to check the decline reason and latest status. If the funds have not been returned or you need more information, contact KAST Concierge.
You can check your payout status and transaction details in the KAST app.
If the status has not updated after the expected delivery timeframe, or after the next business day if there was a weekend or public holiday, contact KAST Concierge for help.
You can check the details of a successful payout in your Transaction History.
If you need additional confirmation or proof of payment, contact KAST Concierge.
PEN payouts are available only where KAST Pay and the PEN payout corridor are supported for your account.
Availability depends on your residency, account eligibility, user type, payout corridor, and other applicable requirements.
","user_segment_ids":[]},{"id":17977387736079,"url":"https://kastofficial.zendesk.com/api/v2/help_center/en-us/articles/17977387736079.json","html_url":"https://concierge.kast.xyz/hc/en-us/articles/17977387736079-How-Do-I-Send-Peruvian-Sol-PEN-from-KAST-to-a-Bank-Account","author_id":16074778984335,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":13559989491471,"created_at":"2026-10-13T07:49:13Z","updated_at":"2026-10-13T07:50:02Z","name":"How Do I Send Peruvian Sol (PEN) from KAST to a Bank Account?","title":"How Do I Send Peruvian Sol (PEN) from KAST to a Bank Account?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-10-13T07:50:02Z","user_segment_id":null,"permission_group_id":9058056732687,"content_tag_ids":["01KZC4Z5SBR882846TBEG969AT"],"label_names":["Fiat Transfer"],"body":"This article explains how to send money from KAST to a local bank account in Peru. You'll learn what it costs, how long it takes, which recipient details you need, and what to do if something goes wrong.
KAST lets you send money directly to supported local bank accounts in Peru. Your money is delivered in the local currency, Peruvian sol (PEN), so your recipient does not need to convert anything.
The full cost and expected arrival time are shown in the app before you confirm. Availability depends on your account and region: if Peru or PEN does not appear in your KAST Pay flow, it is not currently available for your account.
Follow these steps in the KAST app:
Review all payout details in the app before confirming.
Once confirmed, the payout is sent for processing and cannot be canceled or changed. You can track its status in Transaction History.
| Fee type | \nAmount | \n
|---|---|
| Percentage fee | \n1% of the amount sent | \n
| Fixed fee | \n$2 | \n
You see the exact total before you confirm, so the amount you see is the amount you pay.
The minimum amount you can send is 10 PEN.
The maximum amount you can send in one PEN payout is 20,000 PEN.
You’ll see the available amount, fees, and any limits or restrictions during the payout flow before you confirm.
PEN payouts are typically processed by the next business day.
The expected arrival time is shown before you confirm. Payouts submitted outside banking hours, on weekends, or during public holidays are processed on the next business day. If your payout is delayed because of a weekend or public holiday, please wait until the next business day has passed before contacting KAST Concierge.
You need your recipient's local account details for a supported bank account in Peru. PEN payouts use the ACH payout rail.
The recipient information required may include:
The exact fields appear in the KAST Pay flow once you choose Peru (PEN), so you are never guessing. Double-check all details before confirming: incorrect or incomplete details may delay the payout or cause it to be returned.
Yes. Your KAST account must complete the required verification before you can use KAST Pay.
For some payout corridors, you may also be asked to complete additional verification or accept additional terms before sending your payout.
Some PEN payouts require additional verification before you can continue.
If additional verification is required, you'll see the necessary steps in the KAST app. Complete the requested information before trying to submit your payout.
PEN payouts are available to eligible KAST users where the selected payout corridor is supported.
Availability depends on your account status, residency, user type, beneficiary country, selected payout currency, and supported payout rail.
PEN payouts are not available for every account.
If PEN is not available for your account, it will not appear as an available payout option in the app. Availability depends on your account eligibility, residency, user type, beneficiary country, selected payout currency, and supported payout rail.
Yes. You can send PEN to a supported individual or business bank account in Peru, provided the beneficiary and bank account are eligible for the payout.
Make sure all recipient information is correct before confirming your transfer.
Once a PEN payout has been confirmed and processing has started, it will not be possible to cancel or change it.
If you entered incorrect information, contact KAST Concierge as soon as possible.
If your payout fails or is returned, the timing and handling of the funds depends on the payout status and reason for the failure.
Go to your Transaction History and open the payout transaction details to check the decline reason and latest status. If the funds have not been returned or you need more information, contact KAST Concierge.
You can check your payout status and transaction details in the KAST app.
If the status has not updated after the expected delivery timeframe, or after the next business day if there was a weekend or public holiday, contact KAST Concierge for help.
You can check the details of a successful payout in your Transaction History.
If you need additional confirmation or proof of payment, contact KAST Concierge.
PEN payouts are available only where KAST Pay and the PEN payout corridor are supported for your account.
Availability depends on your residency, account eligibility, user type, payout corridor, and other applicable requirements.
","user_segment_ids":[]},{"id":17917024470031,"url":"https://kastofficial.zendesk.com/api/v2/help_center/en-us/articles/17917024470031.json","html_url":"https://concierge.kast.xyz/hc/en-us/articles/17917024470031-COP-Deposit-via-Payment-Link-Error","author_id":16074778984335,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":13559989878287,"created_at":"2026-10-08T09:20:34Z","updated_at":"2026-10-08T09:41:08Z","name":"COP Deposit via Payment Link Error","title":"COP Deposit via Payment Link Error","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-10-08T09:41:08Z","user_segment_id":null,"permission_group_id":9058056732687,"content_tag_ids":["01KZC4Z5SBR882846TBEG969AT"],"label_names":["Fiat Transfer"],"body":"Getting an error when trying to deposit COP via a payment link? COP deposits via payment link are currently unavailable. To deposit COP in the meantime, use Bre-B (Instant Transfers) with your Bre-B key instead.
COP deposits via payment link are currently unavailable, so you may encounter an error or be unable to complete your deposit using this method. Use Bre-B (Instant Transfers) with your Bre-B key to deposit COP instead.
This applies if your COP payment link isn’t working, your payment link deposit fails, or you cannot complete a COP deposit through a payment link.
If you need help using your Bre-B key, please contact KAST Concierge. If you’ve already sent funds but they haven’t been credited, contact KAST Concierge with your transaction details so the team can check the status.
If you’re unable to make a deposit using a COP payment link, this method is currently unavailable. Use your Bre-B key to deposit COP instead.
If you’ve already sent funds but your deposit hasn’t been credited, please contact KAST Concierge with your transaction details so the team can check its status.
COP payment links are currently unavailable. To make a COP deposit in the meantime, use your Bre-B key instead of a payment link. If you need help using your Bre-B key, please contact KAST Concierge.
COP pay-ins via payment link are currently unavailable. This affects receiving COP through a payment link, not COP pay-ins via Bre-B (Instant Transfers) using a Bre-B key or COP payouts via Bre-B (Instant Transfers) and ACH (Bank Transfers).
Use your Bre-B key to receive COP instead of a payment link.
Yes. All local and SWIFT payouts remain available, including COP payouts via Bre-B (Instant Transfers) and ACH (Bank Transfers).
","user_segment_ids":[]},{"id":17917069077135,"url":"https://kastofficial.zendesk.com/api/v2/help_center/en-us/articles/17917069077135.json","html_url":"https://concierge.kast.xyz/hc/en-us/articles/17917069077135-COP-Deposit-via-Payment-Link-Error","author_id":16074778984335,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":13559989491471,"created_at":"2026-10-08T09:20:32Z","updated_at":"2026-10-08T09:41:08Z","name":"COP Deposit via Payment Link Error","title":"COP Deposit via Payment Link Error","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-10-08T09:41:08Z","user_segment_id":null,"permission_group_id":9058056732687,"content_tag_ids":["01KZC4Z5SBR882846TBEG969AT"],"label_names":["Fiat Transfer"],"body":"Getting an error when trying to deposit COP via a payment link? COP deposits via payment link are currently unavailable. To deposit COP in the meantime, use Bre-B (Instant Transfers) with your Bre-B key instead.
COP deposits via payment link are currently unavailable, so you may encounter an error or be unable to complete your deposit using this method. Use Bre-B (Instant Transfers) with your Bre-B key to deposit COP instead.
This applies if your COP payment link isn’t working, your payment link deposit fails, or you cannot complete a COP deposit through a payment link.
If you need help using your Bre-B key, please contact KAST Concierge. If you’ve already sent funds but they haven’t been credited, contact KAST Concierge with your transaction details so the team can check the status.
If you’re unable to make a deposit using a COP payment link, this method is currently unavailable. Use your Bre-B key to deposit COP instead.
If you’ve already sent funds but your deposit hasn’t been credited, please contact KAST Concierge with your transaction details so the team can check its status.
COP payment links are currently unavailable. To make a COP deposit in the meantime, use your Bre-B key instead of a payment link. If you need help using your Bre-B key, please contact KAST Concierge.
COP pay-ins via payment link are currently unavailable. This affects receiving COP through a payment link, not COP pay-ins via Bre-B (Instant Transfers) using a Bre-B key or COP payouts via Bre-B (Instant Transfers) and ACH (Bank Transfers).
Use your Bre-B key to receive COP instead of a payment link.
Yes. All local and SWIFT payouts remain available, including COP payouts via Bre-B (Instant Transfers) and ACH (Bank Transfers).
","user_segment_ids":[]},{"id":17903634107023,"url":"https://kastofficial.zendesk.com/api/v2/help_center/en-us/articles/17903634107023.json","html_url":"https://concierge.kast.xyz/hc/en-us/articles/17903634107023-How-Do-I-View-and-Delete-Saved-Payment-Contacts-in-KAST","author_id":14802451286287,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":13559985305743,"created_at":"2026-10-07T10:30:12Z","updated_at":"2026-10-07T15:37:27Z","name":"How Do I View and Delete Saved Payment Contacts in KAST?","title":"How Do I View and Delete Saved Payment Contacts in KAST?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-10-07T15:37:27Z","user_segment_id":null,"permission_group_id":9058056732687,"content_tag_ids":[],"label_names":[],"body":"Saved payment contacts make it easy to find recipients, select them when sending money, and view their details. In the KAST app, you can browse and search your saved contacts, or delete those you no longer need.
A saved payment contact is a recipient you have created and processed a payment to in the past. Your contacts can include:
From the Pay screen, select See all this will show you all your saved contact including your contacts within KAST (KAST tag), Bank (fiat recipients including local and international recipients) others ( your phonebook contacts).
Select the contact you wish to view to see the details of that recipient.
| \n | |
| \n |
| \n | |
Select Search contacts from the Payment screen and enter your search text. Results update as you type.
No filter is selected when you first open Search contacts, so you can search across all recipient types.
The contact is removed from your saved contacts and will no longer appear in contact lists, search results or filtered views.
Nothing changes. The contact remains saved unless you confirm the deletion.
If you can’t find a saved contact, it means the contact was deleted or was never created. You can add the recipient again.
No, saved contacts can’t be edited.
The SAARC KAST FIAT campaign is a limited-time offer that gives eligible users a cashback reward of their transfer fee and FX cost on their first qualifying transfer.
Send $1,000 or more with a single transaction using KAST FIAT during the campaign, and you can receive up to $12 back if your transfer is completed successfully. Eligible cashback rewards will be credited within 7 days of the campaign ending. The offer runs for 30 days, with one cashback reward available per user, subject to the campaign requirements and total cashback reward limit.
The campaign starts on 7 October 2026 at 00:00 Singapore time (SGT) and runs for 30 days.
If you meet the campaign requirements, your cashback reward will be credited to your KAST account within 7 days of the campaign ending, subject to eligibility verification.
If your transfer qualifies, you can receive a cashback reward of:
The cashback reward covers these costs up to a combined maximum of $12 for one qualifying transfer.
For example, if your transfer fee and FX cost total $8, you can receive $8 back. If they total $15, the maximum cashback reward is $12.
To qualify for the cashback reward, you must:
The $1,000 minimum must be met in a single transaction. Multiple transfers cannot be combined to qualify, for example, two $500 transfers do not qualify.
If you’re unsure whether your market or payout route is supported, check what’s available in the KAST app before sending.
Your first qualifying transfer is the first transfer you make during the campaign that meets all the campaign requirements, including the $1,000 minimum and successful completion.
Only this transfer is considered for the cashback reward. You can receive the reward once, and making additional transfers does not increase the amount you can receive.
Yes. A transfer of more than $1,000 can qualify as long as it meets the other campaign requirements.
The cashback reward covers your transfer fee and FX cost, not a percentage of the amount you send. Whether you send $1,000, $10,000, or $100,000, the maximum cashback reward remains $12.
You can receive one cashback reward per user during the campaign.
Once you have received a cashback reward for your qualifying transfer, additional transfers will not earn another campaign cashback reward.
A transfer does not qualify if it is:
Your transfer must complete successfully and meet all the campaign requirements to qualify.
Yes. There is a $5,000 total campaign cashback reward limit across all users.
Once this limit is reached, cashback rewards may no longer be available, even if your transfer meets the other campaign requirements.
Cashback rewards will be credited within 7 days of the campaign ending. If this period has passed and you haven’t received your cashback reward, first check that:
If you believe your transfer meets the requirements, contact support with your transfer details so the team can review your eligibility.
The Uber Cashback Campaign gives eligible KAST cardholders in LATAM countries outside Brazil the opportunity to earn cashback on qualifying Uber rides paid with their KAST Card.
The campaign runs for a limited time and is subject to eligibility requirements, reward caps, and campaign availability.
The campaign runs from October 19 to November 18, 2026, or until the applicable campaign reward pool is fully claimed, whichever comes first.
Rewards are subject to availability. Once the total reward pool allocated for this campaign has been fully claimed, additional rides will not be eligible for cashback under this campaign.
You may be eligible if:
Your cashback offer depends on whether you have previously paid for an Uber ride using your KAST Card.
If you have not previously paid for an Uber ride with your KAST Card, you may receive:
If you have previously paid for Uber rides with your KAST Card, you may receive:
Your eligibility and applicable reward tier are determined based on KAST transaction records and campaign criteria.
No separate campaign activation is required. You can pay for an eligible Uber ride in your country in either of these ways:
There is no minimum spend requirement for an eligible Uber ride.
Eligible transactions are automatically considered for cashback, subject to the campaign eligibility requirements, applicable reward cap, and reward availability.
Uber Eats orders and other non-ride Uber services are not eligible for this campaign.
Eligible cashback is credited weekly to your KAST rewards account. You do not need to submit a separate cashback claim.
Processing times may vary if a transaction requires additional review or campaign eligibility checks.
Before using the offer, make sure:
Cashback remains subject to campaign eligibility, reward caps, and reward availability.
Your offer depends on your previous Uber transactions made with your KAST Card.
If KAST records show that you have not previously paid for an Uber ride using your KAST Card, the first-ride offer may apply.
If you have previously used your KAST Card for Uber, the existing-rider offer may apply.
No. The 50% cashback applies only to the first eligible Uber ride for users who meet the first-ride campaign criteria.
Subsequent eligible rides receive 10% cashback, subject to the applicable campaign cap and reward availability.
No. The applicable cap is the maximum total cashback you can receive under your campaign tier during the confirmed campaign period.
Both the first-ride tier and the existing-rider tier have a maximum total reward of $10.
No separate activation is required. Pay for an eligible Uber ride in any country where Uber operates with your KAST Card during the campaign period to be considered for the offer.
Yes. Uber rides in any country where Uber operates may qualify for this campaign.
No. This campaign applies only to eligible Uber rides. Uber Eats orders and other non-ride Uber services are not eligible.
Once you reach the maximum cashback available under your campaign tier, additional rides will not earn cashback through this campaign.
Your KAST Card can still be used normally, subject to the usual card terms and availability.
Campaign rewards are available while the applicable reward pool remains available.
If the reward pool for your campaign tier is fully claimed, subsequent transactions will not receive cashback under this campaign, even if the campaign end date has not yet been reached.
Cashback is processed weekly, so it may not appear immediately after your ride.
If the applicable processing period has passed, check that:
If you still have questions about your reward, contact KAST Concierge through the available support channels.
There are a few reasons why cashback may not appear:
Cashback is credited weekly after eligible rides are reviewed. If your ride meets the campaign requirements and the reward has still not appeared after processing, contact KAST Concierge through our available support channels.
Campaign participation and cashback are subject to eligibility checks, applicable reward caps, and reward availability.
Transactions that are cancelled, reversed, refunded, fraudulent, abusive, or otherwise ineligible under the campaign terms may not qualify for cashback. KAST may review transactions to determine campaign eligibility.
The campaign may end before November 18, 2026 if the applicable reward pool is fully claimed.
If you have questions about your eligibility, card status, or cashback, contact KAST Concierge through the available support channels.
","user_segment_ids":[]},{"id":17682409306511,"url":"https://kastofficial.zendesk.com/api/v2/help_center/en-us/articles/17682409306511.json","html_url":"https://concierge.kast.xyz/hc/en-us/articles/17682409306511-How-Do-I-Find-My-KAST-Business-Banking-Details","author_id":16673120211215,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":17671607355279,"created_at":"2026-09-19T20:46:41Z","updated_at":"2026-09-20T19:43:18Z","name":"How Do I Find My KAST Business Banking Details?","title":"How Do I Find My KAST Business Banking Details?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-20T19:42:20Z","user_segment_id":null,"permission_group_id":9058056732687,"content_tag_ids":["01KYW3XJ7VR4NHM1A2R2AK5VYM","01M305FZ970M7480QSYSA4SNCQ"],"label_names":[],"body":"You can find your KAST Business banking details directly in the KAST app. Use these details when you need to receive eligible business payments or share your account information with a sender.
Make sure:
If you can’t see your banking details, they may not be available for your account or your role may not have the required permissions.
| \n 1. Open the KAST Business Login Page \n2. Go to Accounts, Addresses \n |
| \n 3. Choose the deposit address you want to share. \n4. Copy and Send to the recipient. \n |
The information available may depend on your account and the Business features enabled for you.
Or check it on the mobile version.
| 1. Open the KAST app.\n | \n|
| 2. Make sure you switch to the Business Account.\n | \n|
| 3. Go to Accounts\n | \n|
| 4. Click Bank Details\n | \n|
| 5. Copy or share bank account details | \n
Always use the details from your Business profile when receiving business payments.
Important: Only use the banking details displayed in your own KAST Business account. Your details may vary depending on the currency and receiving method you select.
Depending on the receiving method, your banking details may include:
| Detail | \nWhat It Means | \n
|---|---|
| Account holder name | \nThe name the sender should use for the transfer | \n
| Account number or IBAN | \nYour account identifier for the selected receiving method | \n
| Routing number, sort code, or BIC/SWIFT | \nThe bank or payment network information required for the transfer | \n
| Bank name and address | \nInformation about the receiving bank | \n
| Reference or memo | \nAdditional information the sender may need to include | \n
Always copy the details exactly as they appear in the KAST app.
Yes. You can share your Business banking details when you need to receive eligible business payments.
Before sharing your details:
Your banking details may not be visible if:
If you believe your banking details should be available, contact Concierge through the KAST app.
No. Your Personal and Business profiles are separate.
When receiving business payments, switch to your Business profile and use the banking details shown there.
Team members can view Business banking details if their role has the required permissions.
If you can’t access the details, check your Business role and permissions with your account Owner or Admin.
Business payments should follow the receiving requirements shown for your KAST Business account.
Before receiving a payment, check the available currency, receiving method, and banking details in the app.
If the sender entered incorrect banking information, they should contact their bank or payment provider to check the transfer.
You can also contact Concierge through the KAST app and provide the relevant transfer details so the team can review the case.
If you’re expecting a transfer but don’t see it in your KAST Business account, first check that:
If everything looks correct and you still don’t see the transfer, contact Concierge through the KAST app for assistance.
If you can’t find your Business banking details, aren’t sure which details to share, or need help with an incoming transfer, contact Concierge through the KAST app.
","user_segment_ids":[]},{"id":17645297355535,"url":"https://kastofficial.zendesk.com/api/v2/help_center/en-us/articles/17645297355535.json","html_url":"https://concierge.kast.xyz/hc/en-us/articles/17645297355535-How-Do-I-Send-Local-Currency-Payouts-With-KAST-Business","author_id":16673120211215,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":17671685701391,"created_at":"2026-09-16T17:48:20Z","updated_at":"2026-09-20T19:26:54Z","name":"How Do I Send Local-Currency Payouts With KAST Business?","title":"How Do I Send Local-Currency Payouts With KAST Business?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-20T19:26:53Z","user_segment_id":null,"permission_group_id":9058056732687,"content_tag_ids":["01KYW3WYDHPBEYRPD1QS4ZBXV2","01M2NN9H53S65S36SHMN99ZKFT","01M2NN9YDS24G4H7A6MHK6XKBP","01M2NNAFTFK27JM4ART0N2VMV8"],"label_names":[],"body":"This article explains how KAST Business customers can send local-currency payouts, what currencies are currently supported, and what to check before confirming a payout.
Local-currency payouts let eligible KAST Business customers send money from KAST Business to an external bank account in a supported local currency.
When you create a payout, the KAST Business app shows the available currency, exchange rate, fee, payout amount, estimated timing, limits, and any required recipient details or documents before you confirm.
Always review the details shown in the KAST Business app before confirming a payout. Fees, limits, processing times, available currencies, and required documents can vary by currency, recipient type, account status, and payout route.
KAST Business currently supports local-currency payouts in the currencies listed below.
| Currency | \nFee | \nEstimated timing | \n
|---|---|---|
| USD | \nDomestic ACH: $3.00; domestic wire: $40.00; international SWIFT: $30.00 | \nConfirm in app | \n
| EGP | \n1.00% + $2.00 | \nEnd of day | \n
| SAR | \n1.00% + $2.00 | \nEnd of day | \n
| KES | \n1.00% + $2.00 | \nUsually instant; up to 3 days | \n
| LKR | \n1.00% + $2.00 | \nEnd of day | \n
| JPY | \n1.00% + $2.00 | \nEnd of day | \n
| TRY | \n1.00% + $2.00 | \nReal-time | \n
| KRW | \nConfirm in app | \nReal-time | \n
| BDT | \n1.00% + $2.00 | \nNext day | \n
| PKR | \n0.75% + $2.00 | \nEnd of day | \n
The KAST Business app will show the final fee, exchange rate, payout amount, limits, and estimated timing before you confirm.
More currencies may become available over time. A currency is available for your Business account only if it appears as an option in the KAST Business app when you create the payout.
HKD is expected as part of an expanded payout release, but it is not generally available for KAST Business payouts yet. You can send HKD payouts only after HKD appears as an available payout currency in the KAST Business app.
CNY is not currently supported for KAST Business payouts.
To send a local-currency payout from KAST Business:
| \n 1. Open the KAST Business Login Page . \n2. Go to Payments, Choose Local Currency \n |
| \n 3. Choose the currency you want to send. \n |
| \n 4. Choose an existing recipient or add a new beneficiary. \n |
| \n 5. Enter the recipient's bank details. \n |
| \n 6. Enter the amount you want to send, tap Confirm \n |
| \n 7. Upload supporting documents if the app asks for them (e.g. invoice, contract) \n |
| \n 8. Review the exchange rate, fee, payout amount, estimated timing, and limits. \n9. Confirm the payout - only after double-checking all details. \n |
| \n Your Transfer Is in Progress \n |
After you confirm, KAST Business submits the payout for processing through the available payout route.
The information you need depends on the payout currency and recipient type.
You may need to provide:
Enter the recipient’s details exactly as they appear on the recipient’s bank account. Incorrect details can delay or reject the payout.
This depends on the selected currency and payout route.
If business, individual, or self payouts are supported for that currency, the option will appear in the KAST Business app. If an option does not appear, that recipient type is not currently available for the selected currency.
Supporting documents may be required for some payouts. If documents are needed, the KAST Business app will ask you to upload them before you submit the payout.
Examples of documents may include:
A currency may not appear in the KAST Business app if:
If the currency you need is not shown, choose another available payout method or contact KAST Concierge.
After you confirm a payout:
A payout may be delayed or rejected if:
If your payout is delayed beyond the estimated timing shown in the app, contact KAST Concierge with the payout details.
If you need help with a local-currency payout, include:
Not yet for general availability. HKD is expected as part of an expanded payout release, but you can send HKD payouts from KAST Business only once HKD appears as an available payout currency in the app.
Not yet. CNY is not currently supported for KAST Business payouts.
A currency may not be available for your Business account yet, or it may not support your selected recipient type, amount, country, or payout route. If the currency does not appear in the KAST Business app, it is not available for that payout.
This depends on the selected currency and payout route. If self payouts are supported, you’ll see the option in the KAST Business app when adding or choosing a recipient.
This depends on the selected currency and payout route. If business recipients are supported, you’ll see the option in the KAST Business app. If the option does not appear, business payouts are not available for that currency.
This depends on the selected currency and payout route. If individual recipients are supported, you’ll see the option in the KAST Business app. If the option does not appear, individual payouts are not available for that currency.
Not always. Some payouts can be processed in real time, while others may take until the end of the day, the next day, or up to several days. Always check the estimated timing in the app before confirming your payout.
No. Fees vary by currency, payout route, and payout method. The KAST Business app shows the applicable fee before you confirm.
Yes. Minimum and maximum payout limits can vary by currency, recipient type, account status, and payout route. The KAST Business app will show the applicable limits before you confirm.
Supporting documents are required for local-currency payouts, such as an invoice, contract, agreement, payslip, or payment confirmation. The KAST Business app will ask you to upload the required documents before you submit the payout.
If you need to change recipient bank details, you may need to update the recipient or add a new recipient before creating the payout. Always review recipient details carefully before confirming.
Cancellation depends on the payout status and processing stage. If you need help, contact KAST Concierge as soon as possible.
Incorrect recipient details may delay, reject, or misroute a payout. Contact KAST Concierge immediately if you believe the details were entered incorrectly.
Check the payout status and any message shown in the KAST Business app. If you still need help, contact KAST Concierge with the payout currency, amount, recipient type, payout date, transaction reference, and any error message shown.
The KAST Business app shows the payout amount, exchange rate, fees, and estimated recipient amount before you confirm. Review these details carefully before submitting the payout.
This article is about KAST Business payouts. Availability for KAST Personal may be different.
Attending TOKEN2049 Singapore? Eligible KAST members can request a complimentary private airport pickup from Singapore Changi Airport to their hotel in Singapore.
This service is invitation-only. If you are eligible, you should receive an email with the subject “Your complimentary TOKEN2049 airport pickup.”
\nService Availability
\nArrival dates: October 3–7, 2026
\nRequest deadline: October 1, 2026
\nRoute: Singapore Changi Airport → your hotel in Singapore
\n
Submitting a request does not automatically confirm your pickup. KAST Concierge will verify your eligibility and pickup details before confirming the service.
The complimentary airport pickup is available to invited KAST members attending TOKEN2049 Singapore.
If you received the invitation email, fill out the airport pickup request form before October 1, 2026 and provide the required travel and passenger information: Submit your airport pickup request
KAST will verify your request against the eligible member list before confirming your pickup.
To request your pickup:
Your pickup is not confirmed until you receive confirmation from KAST Concierge.
When requesting your pickup, provide:
Only provide the information requested in the form. You do not need to share your password, one-time codes, seed phrases, full card details, or unnecessary identity documents to request airport pickup.
The service covers a one-way arrival transfer from Singapore Changi Airport to your hotel in Singapore.
It does not automatically include:
Any additional transportation or event access must be separately arranged and confirmed.
Eligible KAST members should receive an email with the subject “Your complimentary TOKEN2049 airport pickup.” Airport pickup is invitation-only, and KAST will verify requests against the eligible member list.
You can contact KAST Concierge to check your eligibility.
However, the pickup can only be confirmed if your details match the eligible member list.
Yes. The airport pickup is complimentary for eligible invited KAST members whose pickup is confirmed by KAST Concierge.
Submit your request by October 1, 2026.
Requests received after the deadline may not be accepted or confirmed.
Airport pickup is available for eligible arrivals from October 3 to October 7, 2026.
The pickup service is available from Singapore Changi Airport.
Your confirmed pickup will take you from Singapore Changi Airport to the hotel in Singapore included in your request. Provide your hotel name and full address when requesting the service.
No. Sending your information is a request for the service and does not automatically confirm your pickup.
KAST Concierge will verify your eligibility and travel details. You will be contacted if your pickup is confirmed.
If your request is confirmed, KAST Concierge will contact you before your requested pickup date.
Confirmation timing may depend on eligibility verification, request volume, and operational scheduling.
A user will reach out to you through your WhatsApp number regarding your airport pickup.
Send your itinerary PDF if available. This can help KAST Concierge verify your flight information and arrange your pickup.
Your WhatsApp number may be used for pickup-related communication, such as confirmation, timing, meeting point information, driver details, or changes to your arrival.
Include your country code when providing your number.
If your pickup is confirmed, driver or meeting point information may be shared before your arrival.
Follow the instructions provided in your confirmation message.
Your meeting point will be shared after your pickup is arranged.
Check your confirmation message for the latest pickup instructions.
Check your messages for your latest pickup and driver instructions.
If you cannot locate your driver or need assistance, use the contact information provided in your pickup confirmation or contact KAST Concierge.
Additional passengers may be accommodated depending on your invitation, vehicle capacity, and availability.
Include the total number of passengers and the full name of each passenger when submitting your request.
KAST Concierge will confirm whether the requested number of passengers can be accommodated.
Contact KAST Concierge as soon as possible with the passenger's full name and your updated passenger count.
Changes are subject to eligibility, vehicle capacity, and availability.
The service is intended for eligible invited KAST members.
If another passenger needs to be included in your pickup, provide their details to KAST Concierge. The request is subject to eligibility and confirmation.
No. The invitation is intended for the eligible KAST member and is not automatically transferable.
KAST verifies requests against the eligible member list.
Vehicle type depends on availability and the final pickup arrangement.
A specific vehicle type cannot be guaranteed unless it is confirmed as part of your pickup arrangement.
If you have special pickup requirements, include them when you contact KAST Concierge.
Special requests are not guaranteed and can only be supported if KAST Concierge confirms them as part of your pickup arrangement.
Tell KAST Concierge how many pieces of luggage you will have when submitting your request.
Passenger count and luggage volume may affect the vehicle assigned to your pickup.
Include details about oversized luggage when submitting your request.
Oversized luggage may affect vehicle availability and your pickup arrangement.
Contact KAST Concierge as soon as possible and provide your updated arrival information.
Any adjustment to your pickup depends on driver availability and operational arrangements.
Contact KAST Concierge with your updated arrival time.
An earlier pickup is subject to driver availability and cannot be guaranteed.
Send your updated flight number and itinerary, if available, to KAST Concierge as soon as possible.
Contact KAST Concierge with the new hotel name and full address.
Changes are subject to confirmation and may affect your pickup arrangement.
Contact KAST Concierge as soon as possible with your updated travel information.
Changes are subject to the covered arrival dates, eligibility, availability, and operational scheduling.
Contact KAST Concierge as soon as possible.
A replacement pickup is not guaranteed and depends on availability and operational arrangements.
Yes. If you no longer need the service, contact KAST Concierge as soon as possible so the pickup arrangement can be updated.
This service covers pickup from Singapore Changi Airport to your hotel in Singapore.
Other pickup locations are not included unless separately confirmed.
The complimentary service described in this article covers arrival airport pickup only.
A hotel-to-airport return transfer is not included unless separately arranged and confirmed.
No. This service covers transportation from Singapore Changi Airport to your hotel.
Transportation between events is not included unless separately arranged and confirmed.
The pickup cannot be confirmed if your request cannot be matched to the eligible member list.
If you believe there is an issue with your eligibility information, contact KAST Concierge.
Contact KAST Concierge and provide the details associated with your KAST account and the email address where you received the invitation.
Additional verification may be required before your eligibility can be confirmed.
No. The airport pickup does not include a TOKEN2049 ticket, conference pass, or event entry.
TOKEN2049 registration and airport pickup are separate.
No. Airport pickup does not guarantee access to KAST side events, dinners, parties, or other invite-only activities.
Event invitations and airport pickup eligibility are handled separately.
Yes. KAST Concierge can help route questions about KAST-related TOKEN2049 activities.
However, eligibility for airport pickup does not determine eligibility for other KAST events or activities.
Airport pickup is subject to eligibility verification, the request deadline, covered arrival dates, passenger and luggage requirements, availability, and operational confirmation.
KAST may be unable to confirm requests that are incomplete, submitted after the deadline, outside the covered arrival dates, or cannot be matched to the eligible member list.
If you have questions about your TOKEN2049 Singapore airport pickup, contact KAST Concierge through the available support channels and include your relevant travel details.
You can also check your invitation email with the subject “Your complimentary TOKEN2049 airport pickup” for more details.
From September 15 to October 31, 2026, KAST users in eligible countries can join this campaign by using KAST to pay for eligible gaming or social credits purchases.
The more your eligible spending increases compared with August 1 to September 14, 2026, the higher your ranking may be.
You may receive up to $100 in Cashback USD Rewards. Rewards are limited, and not everyone who participates will receive one.
The campaign runs from September 15 to October 31, 2026.
Your eligible spend during this period is compared with your eligible credits top-up spend from August 1 to September 14, 2026.
KAST looks at how much your eligible credits top-up spend increases during the campaign.
Here is a simple example:
Your final ranking is based on your eligible spend increase, not only on the total amount you spent.
After the campaign ends, KAST validates eligible transactions and calculates the final ranking based on each participant's eligible spend increase.
Refunded, reversed, fraudulent, or otherwise ineligible transactions are not included in the final calculation.
Your reward depends on your final validated ranking:
| Final Rank | \nReward | \n
|---|---|
| 1–100 | \n$100 | \n
| 101–300 | \n$20 | \n
| 301–500 | \n$5 | \n
Up to 500 eligible users may receive a reward.
Each eligible winner can receive one reward, with a maximum of $100 in Cashback USD Rewards per user.
A top-up means adding credits, coins, balances, or similar value to an eligible gaming or social credits platform using KAST.
Examples of merchants or platforms that may qualify include:
Not every purchase from these merchants will qualify. KAST will confirm eligible transactions after the campaign ends based on how each transaction is processed and categorized.
The following transactions do not qualify:
Participants are ranked based on the increase in eligible spend, rather than total spend alone.
KAST compares your validated eligible spend during the campaign with your validated eligible spend during the comparison period.
If participants have the same eligible spend increase, users with no eligible spend during the comparison period receive priority.
If there is still a tie after applying this rule, KAST will apply additional internal tie-break criteria during validation.
Final rankings are confirmed after transaction validation.
Rewards are processed after the campaign ends and transaction validation is completed. The payout date will be confirmed separately by KAST.
No separate activation is required.
If you meet the eligibility requirements, use KAST for eligible credits top-ups during the campaign period to participate.
You can still participate if you meet the campaign eligibility requirements.
If there is a tie in the final ranking, users with no eligible spend during the comparison period receive priority.
No. Rewards are available to up to 500 eligible users based on the final validated ranking. Making an eligible top-up or increasing your spend does not guarantee that you will place within the final rewarded ranking.
No. Your position depends on your eligible spend increase compared with other eligible participants and the final validated ranking.
No. Each eligible winner can receive one reward based on their final validated ranking.
The maximum campaign reward per user is $100 in Cashback USD Rewards.
Refunded or reversed transactions are excluded when KAST validates eligible campaign spend. This may affect your eligible spend increase and final ranking.
A transaction may not count toward the campaign if:
Final transaction eligibility is determined during campaign validation.
You may not receive a reward if:
If you believe there is an issue with your campaign eligibility or reward, contact KAST Concierge.
Rewards are subject to campaign eligibility, transaction validation, final ranking, and reward availability.
KAST may exclude transactions that are refunded, reversed, fraudulent, abusive, or otherwise ineligible under the applicable campaign terms.
KAST may amend, suspend, or end the campaign in accordance with the applicable campaign Terms and Conditions.
If you have questions about your eligibility, transactions, or reward, contact the KAST Concierge Team through the available support channels or email support@kast.xyz.
You can also see “How Do I Contact Concierge?” in KAST Concierge for more information.
The Uber Cashback Campaign gives eligible KAST cardholders in Brazil the opportunity to earn cashback on qualifying Uber rides paid with their KAST Card.
The campaign runs for a limited time and is subject to eligibility requirements, reward caps, and campaign availability.
The campaign runs from October 19 to November 18, 2026, or until the applicable campaign reward pool is fully claimed, whichever comes first.
Rewards are subject to availability. Once the total reward pool allocated for this campaign has been fully claimed, additional rides will not be eligible for cashback under this campaign.
You may be eligible if:
Your cashback offer depends on whether you have previously paid for an Uber ride using your KAST Card.
If you have not previously paid for an Uber ride with your KAST Card, you may receive:
If you have previously paid for Uber rides with your KAST Card, you may receive:
Your eligibility and applicable reward tier are determined based on KAST transaction records and campaign criteria.
No separate campaign activation is required. You can pay for an eligible Uber ride in Brazil in either of these ways:
There is no minimum spend requirement for an eligible Uber ride.
Eligible transactions are automatically considered for cashback, subject to the campaign eligibility requirements, applicable reward cap, and reward availability.
Uber Eats orders and other non-ride Uber services are not eligible for this campaign.
Eligible cashback is processed weekly and credited to your KAST rewards account. You do not need to submit a separate cashback claim.
Processing times may vary if a transaction requires additional review or campaign eligibility checks.
Before using the offer, make sure:
Cashback remains subject to campaign eligibility, reward caps, and reward availability.
Your offer depends on your previous Uber transactions made with your KAST Card.
If KAST records show that you have not previously paid for an Uber ride using your KAST Card, the first-ride offer may apply.
If you have previously used your KAST Card for Uber, the existing-rider offer may apply.
No. The 50% cashback applies only to the first eligible Uber ride for users who meet the first-ride campaign criteria.
Subsequent eligible rides receive 10% cashback, subject to the applicable campaign cap and reward availability.
No. The applicable cap is the maximum total cashback you can receive under your campaign tier during the campaign period.
The first-ride tier has a maximum total reward of 15 USDC, while the existing-rider tier has a maximum total reward of 8 USDC.
No separate activation is required. Pay for an eligible Uber ride in any country where Uber operates with your KAST Card during the campaign period to be considered for the offer.
Yes. Uber rides in any country where Uber operates may qualify for this campaign.
No. This campaign applies only to eligible Uber rides. Uber Eats orders and other non-ride Uber services are not eligible.
Once you reach the maximum cashback available under your campaign tier, additional rides will not earn cashback through this campaign.
Your KAST Card can still be used normally, subject to the usual card terms and availability.
Campaign rewards are available while the applicable reward pool remains available.
If the reward pool for your campaign tier is fully claimed, subsequent transactions will not receive cashback under this campaign, even if the campaign end date has not yet been reached.
Cashback is processed weekly, so it may not appear immediately after your ride.
If the applicable processing period has passed, check that:
If you still have questions about your reward, contact KAST Concierge through the available support channels.
There are a few reasons why cashback may not appear:
Cashback is credited weekly after eligible rides are reviewed. If your ride meets the campaign requirements and the reward has still not appeared after processing, contact KAST Concierge through our available support channels.
Campaign participation and cashback are subject to eligibility checks, applicable reward caps, and reward availability.
Transactions that are cancelled, reversed, refunded, fraudulent, abusive, or otherwise ineligible under the campaign terms may not qualify for cashback. KAST may review transactions to determine campaign eligibility.
The campaign may end before November 18, 2026 if the applicable reward pool is fully claimed.
If you have questions about your eligibility, card status, or cashback, contact KAST Concierge through the available support channels.
This article explains how KAST Business cardholders can add an eligible virtual KAST Business Card to Apple Wallet using the Add to Apple Wallet button inside the KAST app.
Make sure that:
If your KAST Business Card is eligible, you’ll see the Add to Apple Wallet button in the KAST app.
| \n|
| \n 3. Click the Add to Apple Wallet button. Complete any verification steps required by Apple Wallet or KAST. \n | \n
You can then use your virtual KAST Business Card with Apple Pay wherever Apple Pay is accepted, subject to your card’s limits and account status.
You may not be able to add your KAST Business Card to Apple Wallet for one of the reasons below.
Check that Apple Pay is available in your location and supported on your device. If it is, contact the KAST Concierge team so they can verify whether a business account setting, card setting, or restriction is causing the issue.
The quickest option is to contact the KAST Concierge team directly through the app. If the issue isn’t with your virtual KAST Business Card or business account, they can help troubleshoot further or direct you to Apple Support.
Yes. You can add your virtual KAST Business Card to multiple Apple Wallet accounts, as long as each account and device meets Apple Pay’s requirements and the card is active and eligible.
In most cases, your virtual KAST Business Card becomes active instantly after verification. On rare occasions, it may take a few minutes if Apple or KAST requires an additional check.
Self-Custody Mode is an optional way to hold your KAST USD balance as USDC in an external Solana wallet dedicated to you. You can still use your KAST card, deposits, and withdrawals in the KAST app as normal.
Self-Custody Mode lets eligible KAST Personal users hold their USD balance as USDC on Solana in a dedicated self-custodial Privy wallet, instead of holding that balance with KAST.
Your balance remains visible in dollars in the KAST app, and you can continue using the app as normal. Your balance is segregated and verifiable on-chain. When you deposit, withdraw, spend with your card, or switch Self-Custody Mode on or off, KAST handles the required behind-the-scenes transfers for that action.
Self-Custody Mode is available for KAST Personal accounts where the feature has been enabled.
KAST Business accounts are not supported in this version.
When Self-Custody Mode is active:
Your card, deposits, and withdrawals continue to work through the KAST app.
You may want to turn on Self-Custody Mode if you prefer your USD balance to be held as USDC in an external Solana wallet dedicated to you, while still using your KAST app and card as normal. It also lets you verify the wallet and balance on-chain from the KAST app.
You can still:
Fees for deposits, withdrawals, and card spending do not change. KAST does not charge a separate fee to enable or disable Self-Custody Mode.
To turn it on:
Once enabled, your full eligible balance is moved into your dedicated self-custodial wallet. (Pending deposits, pending withdrawals, or card authorization holds may not move until they clear.)
The Reserve account cannot be used while Self-Custody Mode is active.
If your Reserve account has a balance, you will need to withdraw the entire Reserve balance to your USD virtual account before enabling Self-Custody Mode. Tap Go to accounts, withdraw the full Reserve balance, and then try enabling Self-Custody Mode again once your Reserve balance is $0.
After Self-Custody Mode is active, the Reserve account will be hidden in the app.
Yes. You can switch Self-Custody Mode off from Settings → Account → Custody.
When you turn it off, your balance is transferred back from your self-custodial wallet to the standard custodial setup.
You may not be able to switch it off immediately if there are pending actions, such as open card authorization holds, in-flight transfers, or pending deposits. Once those clear, you can try again.
Yes. You can switch Self-Custody Mode on or off up to 3 times per day.
If you reach the daily limit, a 24-hour cooldown applies before you can toggle again.
Spending and withdrawals may pause briefly while Self-Custody Mode is being activated or deactivated.
This pause usually happens while your balance is moving between KAST Treasury and your self-custodial wallet. Once the transfer completes, normal activity resumes.
If activation or deactivation takes longer than expected, wait a few minutes and try again.
If activation or deactivation fails, your funds remain safe and the account returns to its previous state.
No. Always deposit using the addresses shown in the Receive section of the KAST app.
Do not send funds directly to your self-custody wallet address.
Funds sent directly to the self-custody wallet address will not be credited to your available KAST balance. In this version, those funds will not be usable in the app, will not be allocated to your account, and KAST may be unable to recover or reverse these transfers.
No. KAST covers all gas costs for every transfer required by Self-Custody Mode.
If activation or deactivation fails:
Frozen or blocked accounts cannot change Self-Custody Mode.
If your account has restrictions, the same restrictions apply whether Self-Custody Mode is on or off. Frozen accounts can still withdraw on-chain where available, but blocked accounts are view-only.
Key export is coming soon.
This article explains what a complimentary KAST Premium or Private membership upgrade is, how eligibility works, and what to know if you receive an upgrade offer from KAST.
KAST occasionally offers selected users a complimentary upgrade or extension to Premium or Private membership as part of limited campaigns.
These offers are customized and tailored for each eligible user. This means the membership tier, duration, benefits, and campaign details may vary depending on the specific offer shown to the user.
Eligibility is determined by KAST based on internal criteria and account status. These campaigns are designed for selected users and are not available to everyone.
If a user is eligible, KAST will notify them directly through official KAST channels, such as the app, email or push notification.
If you received a complimentary upgrade or extension, it means KAST selected your account for a special membership campaign.
KAST is all for our top users, and these campaigns are one way we recognize valued members of the KAST community. The offer is intended to give eligible users access to higher-tier membership benefits and a stronger KAST experience.
The benefits depend on the membership tier and the specific campaign.
A Premium or Private upgrade includes access to higher-tier benefits such as:
The exact benefits, limits, and duration will be shown in the official message sent to the user.
If you receive a complimentary Premium or Private upgrade, your upgraded membership benefits apply to your KAST account for the offer period stated in the official campaign message.
To get a card and use your benefits, open the KAST app and follow the card ordering or membership instructions shown in your account or in the official upgrade message. Card availability, included cards, delivery, fees, and limits may depend on your membership tier, region, and campaign terms.
A complimentary Premium or Private membership upgrade does not always include a free physical card. Whether a physical card is included, which card type or design is available, and whether any card fees apply will depend on the specific campaign and what is shown in your official offer.
If you want to order a card, open the KAST app and go to the card section of your account. If an upgraded card is available to you, you should be able to follow the in-app steps to create or order it. If you do not see the card option after accepting your upgrade, please contact support so we can check your account.
Some physical card designs, including Pengu, Gold, Premium, or other limited card stock, may not be available at all times. If a card design is out of stock or not orderable in your account, this does not affect your membership upgrade or your eligible membership benefits.
If you already have a Standard, Black, or other KAST card, your existing card should remain active unless KAST tells you otherwise or you close, replace, or cancel the card in the app. Ordering an upgraded card does not automatically mean your old card stops working.
For more details, see these related articles:
If the official KAST message says the upgrade is complimentary or offered at $0, then the membership upgrade or extension is free for the period stated in that message.
Users should always check the official campaign message for the exact offer details, including membership tier, duration, and any applicable limits.
Your complimentary Premium or Private upgrade is free only for the period stated in the official campaign message.
After the free period ends, any future renewal, extension, or membership purchase will be paid unless your offer specifically says otherwise. Please check the details shown in your KAST app or official campaign message before renewing or extending your membership.
Yes. If you want to use the free Premium or Private membership upgrade, you should accept it by following the instructions in the official KAST message.
If the message says the upgrade is already active, no further action is needed.
If you accepted or confirmed your complimentary upgrade but your membership tier has not changed in the app, please contact support so we can check your account status.
In your message, include the email or phone number linked to your KAST account and a screenshot of the upgrade message or confirmation if available. A support specialist can review whether the upgrade was applied correctly and help with the next steps.
No. Complimentary Premium or Private upgrades are limited, targeted, and based on campaign eligibility.
Not receiving an offer does not mean anything is wrong with your account. KAST may run different campaigns for different users over time.
KAST is always looking for ways to give more value to our users, especially those who are highly engaged with the KAST ecosystem.
While we cannot guarantee future offers, users should keep an eye on official KAST channels for future updates, benefits, and surprises.
To stay safe, only trust messages sent through official KAST channels, including the KAST app, official KAST emails, in app push notifications.
KAST will never ask for your password, recovery phrase, or sensitive security details to activate a membership upgrade.
We do not usually offer refunds for card upgrades, membership upgrades, renewals, or related fees. Instead, KAST may be able to offer an additional 12-month extension on your membership, depending on your account and the specific situation.
If you paid after receiving a complimentary upgrade offer, paid for a Standard card before receiving Premium, were charged for a renewal or extension, or want to ask whether a fee can be converted into a membership extension, please contact our support team at support@kast.xyz. A support specialist will review your account and manually apply the extension if eligible.
","user_segment_ids":[]},{"id":17570737587599,"url":"https://kastofficial.zendesk.com/api/v2/help_center/en-us/articles/17570737587599.json","html_url":"https://concierge.kast.xyz/hc/en-us/articles/17570737587599-What-Is-a-Transaction-Hash","author_id":16673120211215,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":13559977981327,"created_at":"2026-09-10T18:32:10Z","updated_at":"2026-09-10T18:32:17Z","name":"What Is a Transaction Hash?","title":"What Is a Transaction Hash?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-09-10T18:32:17Z","user_segment_id":null,"permission_group_id":9058056732687,"content_tag_ids":[],"label_names":[],"body":"A transaction hash, also called a transaction ID or TXID, is a long string of letters and numbers that identifies one specific crypto transfer.
It usually looks something like this:
0x4a7b9f2c
or
8f3ad91b
You can usually find the transaction hash in the wallet or exchange you used to send the crypto.
Look for:
Please copy and paste the full transaction hash into the dedicated text box in the chat.
Do not send only a screenshot. The full text helps us check your transfer faster and more accurately.
The transaction hash helps KAST check details such as:
This helps us investigate your deposit, withdrawal, or transfer more quickly.
Apple Pay availability depends on your country of residence registered with KAST. This is the country linked to your KAST account and verification details, not your current physical location, phone region, or Apple account country.
If your registered country of residence is not supported for Apple Pay, you will not be able to add your KAST card to Apple Wallet.
If you need to update your residency status, please contact Concierge so we can help review your account details.
| Region | \nCountries | \n
|---|---|
| Africa | \nEgypt, Morocco, South Africa | \n
| Asia-Pacific | \nAustralia, China mainland, Hong Kong, Japan, Macao, Malaysia, Mongolia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Vietnam | \n
| Europe | \nAlbania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Greece, Greenland, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kazakhstan, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City | \n
| Latin America & Caribbean | \nArgentina, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Panama, Paraguay, Peru, The Bahamas, Uruguay | \n
| Middle East | \nBahrain, Israel, Jordan, Kuwait, Oman, Palestine, Qatar, Saudi Arabia, United Arab Emirates | \n
| North America | \nCanada, The United States and Puerto Rico | \n
For Apple’s official list of countries and regions where Apple Pay is supported, visit Apple Support: Countries and regions that support Apple Pay.
No. Availability is based on your country of residence registered with KAST, not your current physical location, phone region, or Apple account country.
Only if your country of residence registered with KAST is also supported.
Please contact Concierge if you need to make changes to your residency status. We’ll help review your account details.
Please contact Concierge and include the last 4 digits of the KAST card you’re trying to add. We’ll help look into it.
Disclaimer: \"KAST Points earning ends on 30 November 2026. More information is available here.
This article explains the difference between KAST Business Standard and Business Global Plan. It covers membership fees, cashback, Reserve Rewards, card benefits, and plan-related fees so you can understand which option may fit your business needs.
KAST Business has two membership plans: Standard and Business Global Plan.
Every KAST Business account starts on the Standard Plan by default. The Business Global Plan is an optional paid upgrade for businesses that want higher cashback, higher Reserve Rewards Rate, and additional card benefits.
The Standard Plan is the free KAST Business membership tier. There is no annual membership fee.
With the Standard Plan, your business can earn:
Through the end of 2026, the launch bonus increases Standard Plan rewards to:
The Standard Plan does not include bonus tasks, or referral rewards.
The Business Global Plan is the paid KAST Business membership tier. It costs $10,000 per year and is billed annually up front.
With the Business Global Plan, your business can earn:
Through the end of 2026, the launch bonus increases Business Global Plan rewards to:
Reserve Rewards promotional rate ends by end of 2026 or the date total Reserve aggregate pool reaches USD 100M, whichever is earlier.
The 100-card limit is a soft cap. If your business needs more cards, you may contact KAST Concierge to review your request.
Cashback depends on your KAST Business membership plan.
Standard Plan accounts earn uncapped cashback at the Standard rate. Business Global Plan accounts earn a higher cashback rate on the first $1 million in eligible annual card spend, then continue earning unlimited cashback at the ongoing rate after that.
During the launch bonus period through the end of 2026, both plans receive higher cashback rates.
Reserve Reward depends on your KAST Business membership plan and, for Business Global Plan, the amount held in Reserve.
Standard Plan accounts earn Reserve Rewards at the Standard Business rate. Business Global Plan accounts earn a higher reward rate on the first $200,000 held in Reserve, then continue earning rewards at the Standard Business rate after that.
During the launch bonus period through the end of 2026, both plans receive higher Reserve Rewards rates. Please see Reserve T&Cs for more details.
KAST Business rewards are pooled across eligible Owner, Admin, and Employee card activity.
Only Owner and Admin users can view and redeem the rewards pool. Employee card activity can contribute to rewards, but Employee users cannot view or redeem the pooled rewards.
Some fees apply regardless of whether your business is on Standard or Business Global Plan.
These include:
Metal card pricing should be treated as pending final internal confirmation before this article is published.
Yes, your business can downgrade from Business Global Plan to Standard.
The Business Global Plan fee is billed annually up front and is non-refundable once paid. If your business downgrades, cashback returns to Standard Plan rates at the next billing cycle, but rewards already earned are kept.
Reserve Reward is a discretionary, promotional reward offered by KAST as a loyalty benefit. It is offered at KAST’s discretion, is promotional in nature, and may be amended, suspended, or withdrawn in accordance with the applicable Terms.
No. Every KAST Business account starts on the free Standard Plan by default.
You only need to pay if your business chooses to upgrade to the Business Global Plan for higher cashback, higher Reserve Rewards, and additional card benefits.
The Business Global Plan costs $10,000 per year.
It is billed annually up front. The annual fee is non-refundable once paid.
The main difference is the rewards structure.
Standard is free and includes uncapped cashback and Reserve Rewards at Standard rates. Business Global Plan is a paid annual upgrade that gives higher cashback on the first $1 million in yearly eligible card spend, higher Reserve Rewards on the first $200,000 in Reserve, and additional card benefits.
Yes. Business Global Plan cashback is unlimited.
Your business earns the higher Global Plan cashback rate on the first $1 million in eligible annual card spend, then continues earning cashback at the ongoing unlimited rate after that.
The launch bonus is available through the end of 2026. For Reserve Rewards, the promotional rate will apply through the end of 2026 or until the the date total Reserve aggregate pool reaches USD 100M, whichever is earlier.
During this period, both Standard and Business Global Plan accounts receive boosted cashback and Reserve Reward rates.
Yes. Eligible Employee card spend can contribute to the business rewards pool.
However, only Owner and Admin users can view and redeem rewards.
Business Global Plan supports up to 100 cards per account.
This is a soft cap, so businesses that need more cards can contact KAST Concierge to request a review.
Yes. The first 10 metal cards are free during the first annual Business Global Plan term.
After that, physical card fees may apply. Metal card pricing should be confirmed before publication.
No. Deposit and payout fees are the same regardless of whether your business uses Standard or Business Global Plan.
These fees match KAST Consumer rates for supported deposit and payout methods, including ACH, wire, SEPA, and other available rails.
The Standard Plan may be a good fit if your business wants to use KAST Business without an annual membership fee.
It can also work well if your business wants simple card cashback and Reserve Rewards without needing the higher reward rates or additional card benefits included in the Business Global Plan.
The Business Global Plan may be a good fit if your business has higher card spend, keeps larger balances in Reserve, or wants additional card benefits.
It may be especially useful for businesses that expect enough annual card spend or Reserve balance to make the higher cashback and Reserve Reward rates valuable.
Here’s a simple guide to the fees that may apply when you use KAST Business for deposits, payouts, and cards.
KAST Business has two main plans.
| Plan | \nFee | \n
|---|---|
| Standard Plan | \nFree | \n
| Business Global Plan | \n$10,000 per year, billed annually | \n
Plan pricing, offers, and availability may vary by region, eligibility, and campaign terms.
Fiat deposit fees for KAST Business depend on the currency and payment method.
| Currency | \nDeposit method | \nFee | \n
|---|---|---|
| USD | \nACH | \n$2.00 | \n
| USD | \nFedNow | \n$2.00 | \n
| USD | \nFedwire | \n$15.00 | \n
| USD | \nSWIFT | \n$30.00 | \n
| EUR | \nSEPA | \n0.50% | \n
Fiat payout fees depend on the payout currency, destination, and payment rail.
| Payout type | \nMethod | \nFee | \n
|---|---|---|
| USD domestic | \nACH | \n$3.00 | \n
| USD domestic | \nWire | \n$40.00 | \n
| USD international | \nSWIFT | \n$30.00 | \n
For USD domestic payouts, the 0.20% variable fee is waived for KAST Business and is not applied during 2026.
Local-currency payout fees vary by corridor. The exact fee may depend on the destination currency, destination country, and local payment rail.
| Currency | \nRail | \nFee | \n
|---|---|---|
| AED | \nLocal | \n1.00% + $3.00 | \n
| AUD | \nLocal | \n1.00% + $4.00 | \n
| BDT | \nLocal / BEFTN | \n1.00% + $2.00 to $3.00 | \n
| CAD | \nLocal | \n1.00% + $1.50 | \n
| DZD | \nLocal | \n2.50% + $5.00 | \n
| EGP | \nACH | \n1.00% + $2.00 | \n
| EUR | \nLocal | \n1.00% + $2.00 | \n
| GBP | \nLocal | \n1.00% + $3.00 | \n
| HKD | \nLocal | \n1.00% + $2.00 | \n
| IDR | \nLocal | \n1.00% + $2.00 | \n
| INR | \nLocal | \n1.00% + $2.00 | \n
| JPY | \nLocal / SWIFT | \n1.00% + $2.00 to $30.00 | \n
| KES | \nLocal / PesaLink | \n1.00% to 2.50% + $2.00 to $3.00 | \n
| KRW | \nLocal | \n1.00% + $2.00 | \n
| LKR | \nLocal / SLIPS | \n1.00% + $2.00 | \n
| MAD | \nLocal | \n3.00% + $3.00 | \n
| MYR | \nLocal | \n1.00% + $2.00 | \n
| NGN | \nLocal | \n1.00% + $2.00 | \n
| PHP | \nLocal | \n1.00% + $2.00 | \n
| PKR | \nLocal / IBFT | \n0.75% to 2.50% + $2.00 | \n
| SAR | \nLocal / SWIFT | \n1.00% + $2.00 to $30.00 | \n
| SGD | \nLocal | \n1.00% + $1.50 | \n
| THB | \nLocal | \n1.00% + $2.00 | \n
| TRY | \nLocal / FAST | \n1.00% + $2.00 | \n
| UGX | \nLocal | \n3.00% + $5.00 | \n
| USD | \nInternational SWIFT | \n$30.00 | \n
| VND | \nLocal | \n1.00% + $2.00 | \n
| ZAR | \nLocal | \n0.10% + $5.00 | \n
Example: if a local payout fee is 1.00% + $2.00 and you send $500, the fee is $5.00 + $2.00 = $7.00.
KAST Business supports virtual and physical cards.
| Card type | \nFee | \n
|---|---|
| Virtual cards | \nFree | \n
| Plastic physical card | \n$40.00 | \n
| Metal physical card | \n$200.00 | \n
KAST Business virtual cards are free and subject to fraud and risk limits.
Physical card availability and any included card allowances may depend on your plan, region, and current KAST Business offer. Business Global Plan accounts can have up to 100 total cards per account as a soft cap, including virtual and physical cards. You may request more, subject to approval. If you are on the Business Global Plan, your first 10 metal cards are free. Additional physical cards are charged at the standard plastic or metal card rates above.
Some additional card-related fees may apply depending on how the card is used.
| Fee type | \nFee | \n
|---|---|
| Card spend in your account’s base currency | \n0% | \n
| Apple Pay and Google Pay transactions | \n0% | \n
| Small non-base-currency card transactions | \n$0.10 for transactions under $25 | \n
| Declined card transaction due to insufficient balance | \n$0.50 | \n
| ATM withdrawals in USD | \n$3.00 + 2% of the withdrawal amount | \n
| ATM withdrawals in another currency | \n$3.00 + 2% of the withdrawal amount, plus applicable FX markup | \n
Declined transaction fees only apply in specific cases, such as when a card transaction is declined because the account balance is too low.
Yes. A 1.75% FX markup applies when you make a card transaction in a currency that is different from your account’s base currency.
A $0.25 minimum may apply to foreign transaction / FX fees.
KAST does not charge a fee for receiving supported stablecoins into KAST Business.
Blockchain network fees may still apply from the sending wallet or network.
Stablecoin payout fees for KAST Business follow the same fee treatment as KAST Personal.
| Network | \nSupported assets | \nFee | \n
|---|---|---|
| Solana | \nUSDT, USDC | \n$1.00 + 0.1% of the withdrawal amount | \n
| Arbitrum | \nUSDC | \n$0.20 + 0.1% of the withdrawal amount | \n
| Ethereum | \nUSDT, USDC | \n$6.00 + 0.1% of the withdrawal amount | \n
| Tron | \nUSDT | \n$5.00 + 0.1% of the withdrawal amount | \n
The minimum stablecoin payout amount is $5. There is no maximum stablecoin payout amount.
Example: if you withdraw $1,000 USDC on Solana, the fee is $1.00 + 0.1% of $1,000, so the total fee is $2.00.
Yes. KAST Tag transfers to other KAST users are free and instant.
KAST Tag transfers are limited to a $10,000 USD daily maximum and up to 5 transfers per day.
Fees, limits, rewards, availability, and card allowances may vary by region, eligibility, account status, risk review, campaign terms, and product availability.
No. Fiat deposit fees depend on the currency and payment method. For example, USD deposits have different fixed fees for ACH, FedNow, Fedwire, and SWIFT, while EUR SEPA deposits are charged as a percentage.
No. USD payout fees are fixed by payout type, but local-currency payout fees can vary by corridor and payment rail. The exact fee may depend on the destination currency, destination country, and available payout method.
No. The 0.20% variable fee for USD domestic ACH and wire payouts is waived for KAST Business during 2026. The fixed ACH or wire fee still applies.
Yes. A $0.50 declined transaction fee will apply if a KAST Business card transaction is declined because the account balance is too low.
Small transactions in your account’s base currency have no additional fee. For small non-base-currency card transactions, a $0.10 fee will apply when the transaction is under $25.
Yes. KAST Business virtual cards are free, subject to fraud and risk limits.
Business Global Plan members get their first 10 metal cards free. After that, any additional physical cards are charged at the standard plastic or metal card rates.
KAST is running a limited campaign for selected KAST Card users who have not yet added their KAST Card to Apple Pay or Google Pay.
Eligible users can receive $5 back after they:
KAST validates both requirements before distributing the reward.
You may be eligible if you:
This is a limited campaign available to selected eligible KAST Card users. If you did not receive the campaign offer from KAST, you are not eligible for the $5 reward under this campaign.
Eligibility may depend on the campaign requirements, including your card and wallet status, supported jurisdiction, device and card configuration, and account status.
No. Users who already have their KAST Card added to Apple Pay or Google Pay are not eligible for the reward.
The campaign is available only in supported jurisdictions and is void where prohibited.
KAST Card, Apple Pay, and Google Pay availability can vary by jurisdiction, device, card configuration, and applicable terms.
You should complete both requirements within 14 days of receiving the offer:
Each eligible participant can receive a maximum of one $5 reward.
Qualifying transactions should be genuine purchases made using your KAST Card.
Transactions that are refunded, reversed, disputed, charged back, declined, cancelled, fraudulent, self-dealing, abusive, or otherwise invalid do not count as qualifying activity.
No. If you received the campaign offer and meet the eligibility requirements, no promo code or separate registration is required.
Reward distribution is scheduled for September 2026.
KAST validates your wallet provisioning and qualifying spend before distributing the reward.
Yes. KAST may withhold, reverse, or claw back a reward if it reasonably determines that the campaign rules were breached or that a participant engaged in fraud, misrepresentation, abuse, or manipulation.
Refunded, reversed, disputed, or charged-back transactions may also affect your qualifying spend.
Follow the steps in our Concierge article:
How Do I Add My KAST Card to Apple Pay?
Follow the steps in our Concierge article:
How Do I Add My KAST Card to Google Wallet?
Check that:
If you still cannot add your card, contact KAST Concierge through the app.
You need to complete both campaign requirements within 14 days of receiving the offer to qualify.
If you complete only one requirement or complete the required actions after the 14-day period, you will not meet the campaign requirements.
Reward distribution is scheduled for September 2026.
If you believe you qualified but did not receive your reward after the distribution period, contact KAST Concierge through the app or website.
Participation is optional and subject to the official campaign terms.
The campaign is available only to eligible users in supported jurisdictions and is void where prohibited.
KAST may amend, suspend, or cancel the campaign, subject to applicable law. KAST may also disqualify participants or withhold, reverse, or claw back rewards where it reasonably determines that the campaign rules have been breached or that fraud, misrepresentation, abuse, or manipulation has occurred.
The campaign is governed by the campaign-specific rules, KAST Reward Terms, KAST Platform Terms, and KAST Privacy Policy.
The campaign is offered by KAST and is not sponsored, endorsed, or administered by any card network, bank, or issuing partner.
For complete eligibility requirements, exclusions, and campaign terms, see the Apple Pay / Google Pay Adoption & Card Usage Campaign.
KYB stands for Know Your Business.
Every business needs to complete KYB verification to open a KAST Business account.
KAST verifies:
The requirements depend on your business type, industry, jurisdiction, and ownership structure.
The recommended applicant is a director of the business.
If a director cannot apply, an authorized representative can apply on behalf of the company.
Yes. If you are applying as an authorized representative, you should provide an authorization letter signed by a director of the business.
You can download the official KAST Authorization Letter template from the KAST Business KYB Checklist.
Complete the template, have it signed by a director, and upload it with your KAST Business application.
Most KAST Business accounts go live within 24 hours of submission.
Complex ownership structures, missing documents, or requests for additional information can extend the verification time.
You should provide:
Provide both addresses.
Enter your official registered address and your separate operating address during KAST Business onboarding.
You should provide a website or active social profile.
An active business profile can include:
Three core business documents are required:
All three are required.
Some industries and ownership structures require additional documents.
Your business documents should:
Photos and editable documents are not accepted.
Upload the required document in PDF format instead.
You should provide one of the following:
The document should:
Your business address can be a registered agent or virtual office address.
Yes. Your proof of business address can show a registered agent or virtual office address.
You should provide an accepted proof of business address document showing that address.
Yes. A bank statement addressed to the business is accepted as proof of business address.
Yes. A government letter or tax notice is accepted as proof of business address.
Yes. A registered agent's service agreement or confirmation letter is accepted as proof of business address.
No. Screenshots, photos, handwritten letters, and mail envelopes are not accepted.
Instead, upload one of the accepted proof of business address documents in PDF format:
You should provide one official document showing:
Accepted examples include:
The document should be uploaded in PDF format.
For a single-owner business, provide an official document confirming sole ownership, where the jurisdiction allows.
The document should clearly identify the owner and be uploaded in PDF format.
Provide an official ownership document showing:
Every UBO at or above the applicable ownership threshold is required to complete individual identity verification.
You should provide a one-page shareholder structure chart that clearly shows the complete ownership chain, including:
You can add or remove beneficial owner boxes and shareholding company layers to reflect your actual ownership structure.
The chart should be signed by the director and include the director's:
The declaration should confirm that:
You should provide either:
The document should be uploaded in PDF format.
Country-specific incorporation documents also apply where required.
Yes. A newly established company can apply as long as the business:
Yes. Some industries and ownership structures require additional information.
Additional documents can include:
If additional information is required, KAST will tell you what is needed and why.
KAST Business verification requires two types of Business persons:
Every UBO at or above the applicable ownership threshold is required to complete verification.
At least one Controlling Person, such as an MD, CEO, or equivalent, is required.
UBO stands for Ultimate Beneficial Owner.
A UBO is an individual who owns the business at or above the applicable ownership threshold.
The ownership threshold is:
Every UBO at or above the applicable threshold completes individual identity verification.
A Controlling Person is an individual responsible for managing or directing the business.
This is typically:
At least one Controlling Person is required.
Every KAST Business verification requires at least:
All additional UBOs at or above the applicable ownership threshold are also required to complete verification.
Yes. The same individual can be both the UBO and Controlling Person if they meet the requirements for both roles.
For each required Business person, KAST collects:
Required Business persons complete individual identity verification through the KAST Personal app.
Owners who already have a verified KAST Personal account are verified instantly for the KAST Business verification process.
If an owner does not have a KAST Personal account, they should create one and complete their identity verification.
You can add an owner using their:
No. KAST only shares the owner's identity verification status with the business applicant.
Other KAST Personal information is not disclosed.
Yes. Some countries have local regulatory requirements in addition to the standard KAST Business KYB checklist.
For a business registered in the United States, the country-specific requirements include:
These requirements are in addition to the standard KAST Business KYB requirements.
For a business registered in Brazil, the country-specific requirements include:
These requirements are in addition to the standard KAST Business KYB requirements.
For a business registered in the United Arab Emirates, the country-specific requirements include:
These requirements are in addition to the standard KAST Business KYB requirements.
Yes. If your business document is not in English, you should submit:
Submit the certified translation alongside the original document.
KAST reviews your business documents and verifies the required Business persons through the KAST Personal app.
If additional information or documents are required, KAST will contact you by email.
You will be notified when your KAST Business account is active.
Verification can take longer if:
If KAST requires additional information, you will be contacted.
Provide the specific document or information requested.
The request will explain what is needed and why.
Make sure the document is complete, readable, and provided in the requested format.
Yes. KAST only collects the information needed to verify your business.
Your information is handled securely under KAST's privacy and compliance standards.
Only the identity verification status of the Business person is shared with the applicant.
Other KAST Personal information is not disclosed.
Before starting, you should prepare:
Business documents should be provided in PDF format and signed and dated where applicable.
Each required Business person should be ready to complete verification through the KAST Personal app using:
If an owner does not have a KAST Personal account, they should create one before completing verification.
If you are applying as an authorized representative instead of a director, you should also prepare an authorization letter signed by a director.
You can download the official KAST Authorization Letter template from the KAST Business KYB Checklist.
This article explains how to send money from KAST to a local bank account in Jordan. You'll learn what it costs, how long it takes, which recipient details you need, and what to do if something goes wrong.
KAST lets you send money directly to supported local bank accounts in Jordan. Your money is delivered in the local currency, Jordanian dinar (JOD), so your recipient does not need to convert anything.
The full cost and expected arrival time are shown in the app before you confirm. Availability depends on your account and region: if Jordan or JOD does not appear in your KAST Pay flow, it is not currently available for your account.
Follow these steps in the KAST app:
| 1. Open the KAST app.\n | \n|
| 2. Go to the Pay tab. | \n|
| 3. Under New Payment, select Instant Payout. | \n|
| \n4. Choose JOD as your payout currency. | \n|
| \n 5. Accept the Terms and Conditions, then tap Continue. \n6. You may be asked to provide additional information or documents, such as your Tax Identification Number (TIN), Proof of Address (PoA), Source of Funds (SoF), or Social Security Number (SSN). \n | \n|
| 7. Enter the amount you wish to send, tap Confirm. | \n|
| \n 8. Choose whether to transfer to your own account or to someone else, enter recipient’s details. \n\n | \n|
| 9. Review the details and confirm your transaction. | \n
Review all payout details in the app before confirming.
Once confirmed, the payout is sent for processing and cannot be canceled or changed. You can track its status in Transaction History.
| Fee type | \nAmount | \n
|---|---|
| Percentage fee | \n1% of the amount sent | \n
| Fixed fee | \n$2 | \n
You see the exact total before you confirm, so the amount you see is the amount you pay.
The minimum amount you can send is 1 JOD.
The maximum amount you can send in one JOD payout is 2,000 JOD.
You’ll see the available amount, fees, and any limits or restrictions during the payout flow before you confirm.
JOD payouts are typically processed by the next business day.
The expected arrival time is shown before you confirm. Payouts submitted outside banking hours, on weekends, or during public holidays are processed on the next business day. If your payout is delayed because of a weekend or public holiday, please wait until the next business day has passed before contacting KAST Concierge.
You need your recipient's local account details for a supported bank account in Jordan. JOD payouts use the ACH payout rail.
The recipient information required may include:
The exact fields appear in the KAST Pay flow once you choose Jordan (JOD), so you are never guessing. Double-check all details before confirming: incorrect or incomplete details may delay the payout or cause it to be returned.
Yes. Your KAST account must complete the required verification before you can use KAST Pay.
For some payout corridors, you may also be asked to complete additional verification or accept additional terms before sending your payout.
Some JOD payouts require additional verification before you can continue.
If additional verification is required, you'll see the necessary steps in the KAST app. Complete the requested information before trying to submit your payout.
JOD payouts are available to eligible KAST users where the selected payout corridor is supported.
Availability depends on your account status, residency, user type, beneficiary country, selected payout currency, and supported payout rail.
JOD payouts are not available for every account.
If JOD is not available for your account, it will not appear as an available payout option in the app. Availability depends on your account eligibility, residency, user type, beneficiary country, selected payout currency, and supported payout rail.
Yes. You can send JOD to a supported individual or business bank account in Jordan, provided the beneficiary and bank account are eligible for the payout.
Make sure all recipient information is correct before confirming your transfer.
Once a JOD payout has been confirmed and processing has started, it will not be possible to cancel or change it.
If you entered incorrect information, contact KAST Concierge as soon as possible.
If your payout fails or is returned, the timing and handling of the funds depends on the payout status and reason for the failure.
Go to your Transaction History and open the payout transaction details to check the decline reason and latest status. If the funds have not been returned or you need more information, contact KAST Concierge.
You can check your payout status and transaction details in the KAST app.
If the status has not updated after the expected delivery timeframe, or after the next business day if there was a weekend or public holiday, contact KAST Concierge for help.
You can check the details of a successful payout in your Transaction History.
If you need additional confirmation or proof of payment, contact KAST Concierge.
JOD payouts are available only where KAST Pay and the JOD payout corridor are supported for your account.
Availability depends on your residency, account eligibility, user type, payout corridor, and other applicable requirements.