How Do My KAST Virtual Cards Work for Contactless ATMs?

This article explains how you can use your KAST virtual cards at contactless ATMs. You’ll learn how to set up your card in a digital wallet, how the ATM process works, and important tips to make sure your withdrawals are smooth and secure.

How Do I Use My KAST Virtual Card At A Contactless ATM?

Follow these steps to withdraw cash using your KAST virtual card with Apple Pay or another compatible wallet:

	Open your digital wallet (Apple Pay, Google Pay, or another supported wallet).
	Select your KAST card from your saved cards, just as you would when making a normal payment.
	Hold your phone near the ATM’s contactless area until it detects your card.

4. Enter your PIN when prompted by the ATM for verification.
5. Choose the “Withdraw Cash” option — note that no other ATM functions (like deposits or transfers) are available with contactless withdrawals.
6. Enter the withdrawal amount (ATMs may set limits; for example, some allow up to €600).
7. Decline currency conversion if offered — this helps you avoid extra fees.
8. Complete the withdrawal — once confirmed, the ATM will dispense your cash.

What Should I Know Before Using My Virtual Card?

• Contactless withdrawals are only supported at ATMs with the contactless/NFC symbol.
• A valid PIN must be set on your KAST card before using it for ATM withdrawals.
• Fees may apply depending on the ATM operator and currency.
• Daily withdrawal limits may apply based on your KAST verification level.

Frequently Asked Questions

Do I need a physical KAST card to use ATMs?

No. You can use your virtual card through a digital wallet like Apple Pay or Google Pay at contactless ATMs. However, the ATM must support NFC transactions.

Is there a withdrawal limit when using contactless ATMs?

Yes. ATMs and your KAST account both have withdrawal limits. The exact amount will depend on your verification level and the ATM operator, so always check before making large withdrawals.

Can I use my KAST card at any ATM?

Not all ATMs support contactless withdrawals. Look for the contactless payment symbol to confirm compatibility before attempting a transaction.

Are there extra fees for using contactless ATMs?

KAST does not charge extra for contactless withdrawals, but the ATM operator may apply fees. Always review the ATM’s fee notice before confirming your transaction.

What happens if the ATM doesn’t recognize my card?

First, make sure your KAST virtual card is properly added to your digital wallet and that NFC is enabled on your phone. If the problem continues, try another ATM or contact our Concierge team for help.

Is using a virtual card at ATMs safe?

Yes. Transactions are protected with 3D Secure (3DS) authentication plus your card PIN, making the process secure. Always use ATMs in trusted, well-lit locations.

Can I deposit money into the ATM using my virtual card?

No. Contactless ATMs with virtual cards only allow cash withdrawals. Deposits and other advanced ATM functions are not supported.

Do I still earn KAST Points when I withdraw cash?

No. ATM cash withdrawals do not generate KAST Points or cashback rewards. Points are only earned when you spend using your card at merchants.

What if I enter the wrong PIN at the ATM?

If you enter the wrong PIN multiple times, your card may be temporarily blocked for security reasons. You’ll need to reset your PIN through the KAST app before trying again.

Can I use my KAST virtual card for ATM withdrawals abroad?

Yes, you can use it internationally at supported contactless ATMs where Visa is accepted. Keep in mind that foreign ATM operators may charge currency conversion fees.

What should I do if an ATM fails to dispense cash but charges me?

This can happen rarely due to network or machine errors. If it occurs, note the ATM location, time, and transaction details, then immediately contact our Concierge team so we can investigate with the ATM operator.