This article explains whether the KAST app is available in Chinese, how to change your app language, and what to expect from language support across the app and support channels.
What Languages Is the KAST App Available In?
The KAST app is currently available in:
- Chinese
- English
- Spanish
- Turkish
- Portugese
You can switch between these languages directly in your app settings. This allows you to use KAST in the language that feels most comfortable and familiar to you.
How Do I Change My App Language to Chinese?
You can update your preferred language at any time inside the KAST app. Follow these steps:
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If you prefer another language later, you can follow the same steps to switch back to English, Spanish, or Turkish.
Will All App Features Be Available in Chinese?
Most core features and screens are available in Chinese, including:
- Home and balance overview
- Cards and transactions
- Transfers and payments
- Notifications and basic settings
Some new features may appear in English first before being translated into Chinese. During that time, you can still use all functionality, but certain labels or messages may temporarily appear in English.
Is Support Available in Chinese?
Yes. Our Concierge team can assist you in:
- Chinese
- English
- Spanish
- Turkish
- Arabic
- Portugese
You can start a chat in Chinese directly in the app. Our team will respond in Chinese whenever a Chinese-speaking agent is available.
To contact support:
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Will Notifications and Emails Be in Chinese Too?
Many notifications and emails are available in all supported languages, including Chinese. However, some system messages, legal notices, or compliance updates may still be sent in English.
Over time, more templates and alerts will continue to be localized into Chinese. If you receive a message you do not fully understand, you can contact Concierge and request clarification in Chinese.
Frequently Asked Questions
Which languages does KAST support right now?
KAST currently supports English, Spanish, Turkish, Portugese, and Chinese in the app. You can switch between these languages at any time through your app settings.
Can I use Chinese on my phone and English on the web?
Yes, language settings are device specific. This means you can use Chinese in the mobile app and English on the web dashboard if you prefer.
Changing the language on one device does not automatically change it on another device. You can customize each platform separately.
Does changing the app language affect my account or balances?
No, changing the language only updates the interface and displayed text. It does not affect your balances, transactions, cards, or account settings.
All financial information remains exactly the same. Only the language of the app changes.
How do I know if my app is already set to Chinese?
If your menus, buttons, and notifications appear in Chinese, then your app is already set to Chinese. You can confirm this by going to Settings and selecting Language.
If Chinese is selected, no further action is needed.
What if I cannot find the language option in my app?
First, make sure you are using the latest version of the KAST app from your device’s app store. Older versions may not display all available language options.
If the language setting still does not appear, contact Concierge through the app. Our team will guide you through the next steps.
Will new KAST features be available in Chinese?
Yes, new features are gradually released across all supported languages. Some features may appear in English first, but they are translated into Chinese as quickly as possible.
Our goal is to provide a consistent experience in every supported language.
Can I get support in Chinese at any time?
You can always write to us in Chinese. If a Chinese-speaking agent is available, they will respond directly in Chinese.
Response times may vary depending on availability and time zones. However, we aim to provide timely assistance in all supported languages.
How can I suggest improvements to the Chinese translation?
If you notice a translation issue or have suggestions, you can message Concierge directly in the app. Include the screen name or exact phrase so our team can review it.
We share feedback with our product and localization teams to improve clarity and accuracy.
Does my device language automatically set the app language?
During initial setup, KAST may detect your device language and match it if it is supported. After setup, you can manually change the app language at any time in your settings.
Your device language does not permanently control your KAST app language. You always have the option to override it.
Will KAST support more languages in the future?
Yes, we plan to add more languages as KAST expands into new regions. Language updates will be announced in the app and through official communication channels.