This article explains how airport lounge access works with your KAST Visa Infinite card, including what Visa Airport Companion is, which KAST cards are eligible, how to activate the service, how to enter lounges, and where to get support if something goes wrong.
What Is Visa Airport Companion?
Visa Airport Companion is a lounge access program powered by DragonPass and offered through Visa. It allows eligible Visa cardholders to access over 1,200 airport lounges worldwide, regardless of airline or ticket class.
If you hold a KAST Visa Infinite card, you can use Visa Airport Companion to find lounges, pre-book access, or enter lounges on the spot using a digital membership card inside the app.
Lounge access is pay-per-use, with entry fees typically ranging from $32 to $49 USD per person, depending on the lounge.
Which KAST Cards Support Visa Airport Companion?
Visa Airport Companion access is available to KAST cards issued on the Visa Infinite tier.
Currently supported KAST Visa Infinite cards include:
- All premium tier cards
- All private tier cards
Other KAST cards that are not Visa Infinite do not support Visa Airport Companion access.
How Do I Activate Visa Airport Companion With My KAST Card?
Access is not automatic. You must install the app and register your card to unlock lounge access.
Step 1: Download and Set Up the App
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How Do I Find and Access Airport Lounges?
Once your card is linked, you can search and enter lounges directly through the app.
Finding a Lounge
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Entering a LoungeYou have two options:
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Payment
- Lounge entry fees are charged directly to your KAST account
- Make sure your KAST card has an active balance
- Fees are charged at booking or at lounge entry, depending on the option you choose
What Should I Know Before Using Visa Airport Companion?
Before heading to the lounge, keep these points in mind:
- Lounge access is not free and is charged per visit
- Pricing varies by lounge and location
- Availability depends on lounge capacity and operating hours
- Access is tied to your Visa Infinite card, not your KAST account balance alone
- Some lounges may restrict entry during peak times, even with valid membership
Support, Refunds, and Disputes
The Visa Airport Companion program is managed directly by Visa and DragonPass, not KAST.
KAST support cannot view, refund, or reverse lounge-related charges.
For help with:
- Refunds for unused lounge passes
- Disputes over lounge entry fees
- App or membership issues
Please contact Visa Airport Companion support inside the app.
Frequently Asked Questions
Is lounge access free with my KAST card?
No. Lounge access is pay-per-use and typically costs between $32 and $49 USD per person, depending on the lounge. The fee is charged directly to your KAST account at the time of entry or booking.
Do I need a specific airline or ticket class?
No. Visa Airport Companion lounges are not tied to any airline or fare class. You can access lounges regardless of how or who you’re flying with.
Can I bring a guest?
Yes, depending on the lounge’s policy. Guest access is charged separately and will be billed to your KAST account.
Do I need to pre-book a lounge?
No, pre-booking is optional. However, it’s recommended during busy travel periods to guarantee availability.
Who handles lounge-related issues?
All lounge access, billing, refunds, and disputes are handled by Visa and DragonPass, not KAST. Support can be reached directly through the Visa Airport Companion app.