This article explains how to claim a KAST Payment Link, whether you already use KAST or are completely new to the app. You’ll learn how the claim flow works, how link reservation works, and what to do if you run into issues during the process.
What Is a KAST Payment Link?
A KAST Payment Link is a secure, shareable payment link that lets you send money to someone, even if they don’t already have a KAST account.
The recipient can open the link on their phone and follow the steps to claim the funds.
When you open a KAST Payment Link, you’ll see a claim page displaying:
- The sender’s name
- The payment amount
- Any note attached by the sender
From there, you can either continue in the KAST app(for existing users) or create a KAST account to claim the funds.
How Does the KAST Payment Link Claim Flow Work?
If You Already Have KAST
On Mobile
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On Desktop
- Open the KAST Payment Link on desktop
- Review the sender name, amount, and note attached to the payment
- Scan the QR code using your phone camera or the KAST app
- Continue in the KAST app and confirm the claim
- The funds will be added to your KAST balance
If You Are New to KAST
On Mobile
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On Desktop
- Open the KAST Payment Link on desktop
- Review the sender name, amount, and note attached to the payment
- Enter your phone number/email
- Enter the verification code sent to your email/phone number
- Your money is now reserved.
- Download the KAST app and sign in using the email or phone number you entered above.
- Complete your KYC, and the funds will be added to your balance.
Important: If you begin the claim process with a specific phone number or email address, you must complete signup and login using that same information.
Why Do I Need to Reserve a KAST Payment Link?
Reserving a KAST Payment Link locks the payment to your phone number or email address. This helps prevent someone else from claiming the funds.
If you reserve the link with a specific email or phone number, you must later sign in or create your KAST account using that same information.
What Fees Apply to Payment Links?
Claiming a KAST Payment Link is fee-free. Senders will see any applicable fees clearly displayed in the app before creating or confirming a Payment Link.
What Should I Do If I Can’t Claim My KAST Payment Link?
“This KAST Payment Link Is Reserved by Another User”
This usually means you are signed in with a different phone number or email address than the one used during reservation.
Try the following:
- Log out of KAST
- Sign back in using the original reserved email or phone number
- Reopen the Payment Link
“This KAST Payment Link Is Expired, Cancelled, or Already Claimed”
The Payment Link is no longer available to claim. You may need to ask the sender to create a new Payment Link.
Frequently Asked Questions
Can a KAST Payment Link Expire?
Yes. KAST Payment Links have expiration periods to help keep transfers secure.
- Active links expire after 5 days if they are not claimed.
- Reserved links (where a new user has started the signup or KYC process) expire after 20 days if the claim process is not completed.
If a link expires, it can no longer be claimed and the funds will be returned to the sender's available KAST balance.
Can I start claiming a KAST Payment Link on desktop and finish on my phone?
Yes. You can continue the claim flow on another device as long as you use the same reserved phone number or email address.
Can I claim a KAST Payment Link without the KAST app?
You can begin the claim process from desktop or mobile browser. However, you may still need the KAST app to complete signup, verification, and claiming.
Do I need a KAST account to claim a Payment Link?
You do not need an existing KAST account to open a Payment Link. However, you’ll need to create a KAST account and complete any required verification steps before the funds can be claimed.
Why do I need to use the same phone number or email?
The reservation step locks the Payment Link to that specific identifier for security reasons. Using different information later may prevent the claim from completing.
Can I claim a KAST Payment Link on desktop?
You can start the process on desktop and review the payment information there. In many cases, you’ll be prompted to scan a QR code and continue the flow on mobile.
When will the funds appear in my KAST balance?
The funds are credited after you complete login, signup, and any required KYC steps. In most cases, this happens immediately after the claim flow is completed.