This article explains the most common reasons why your KAST card payment may be declined at card machines. It also provides step-by-step guidance to help you resolve the issue and ensure your transaction goes through successfully.
Why Is My Payment Being Declined?
There are several reasons why your payment may not go through at a card machine:
- Wrong card machine option selected: KAST Cards are processed through the Visa credit network, so you should select Credit when prompted. Choosing Debit or Checking/Savings may cause the transaction to fail.
- Insufficient funds: Make sure your account has enough balance to cover the transaction.
- Network or connection issues: The merchant’s card machine may not be connected or may have temporary technical problems.
- Card not activated or frozen: Ensure your card is active and not frozen in the KAST app.
How Do I Make Sure My Payment Goes Through?
Follow these steps if your card declines:
- Select the CREDIT option when prompted on the card machine.
- Check your balance in the KAST app to confirm you have enough funds.
- Verify your card status: Open the KAST app, go to Cards and ensure the card is active and not frozen.
- Retry the payment at the terminal. If the issue persists, try another merchant or card machine.
- Contact our Concierge team if none of the above resolves the issue.
Frequently Asked Questions
Why do I need to choose Credit instead of debit?
KAST Cards run on the Visa credit network, so selecting Credit ensures your transaction is routed correctly. Each purchase is charged to your credit line, which is secured by your deposited balance.
Can I use my KAST card for ATM withdrawals?
Yes, but ATM withdrawals may also require you to select Credit depending on the provider. If it doesn’t work, try another ATM or check your available balance in the app.
What should I do if the card machine doesn’t give me a Credit option?
If Credit isn’t available, the terminal may not support Visa credit routing. In that case, try another machine or use an alternative payment method like online checkout or a mobile wallet.
What if my payment still fails after choosing Credit?
Check that your available credit limit (secured by your balance) is sufficient and that your card is active in the app. If the issue continues, contact KAST Concierge for support.