How Can I Contact KAST Concierge?

You can reach KAST Concierge through either the KAST website or the mobile app. This article explains the process in detail.

How Can I Contact KAST Concierge Through the App?

	Open the KAST app.
	2. From the dashboard, tap the Concierge button.
	3. Choose your preferred contact method.
Chat Bot: Tap the Chat Bot icon to open a conversation with the KAST AI Bot. To speak with a live concierge agent, type "Talk to a human" in the chat. Email: Tap the Email icon to open your email app with KAST’s Concierge email address pre-filled. Or reach out to us via email at support@kast.xyz

How Can I Contact KAST Concierge Through the Website?

1. Visit the official KAST website in your web browser.

    

2. Scroll down to the bottom of the homepage and click Concierge.

3. On the Concierge page, click the chat bubble in the bottom-right corner to open the AI bot chat window.

4. Type your message in the text box to start chatting with the KAST AI bot. You can also request to talk to a real life Concierge agent.

When Will I Get a Reply from KAST Concierge?

KAST Concierge typically responds within 15 minutes.

• Response times vary based on request complexity, communication channel, and inquiry volume.
• Live chat and WhatsApp messages are usually answered fastest.
• Email responses may take longer.

Frequently Asked Questions

Do I need to verify my identity when contacting KAST Concierge?

For general inquiries, no verification is required. However, if your request involves account access, transactions, or security issues, you’ll need to complete ID verification for security reasons.

Is KAST Concierge available 24/7?

Yes. KAST Concierge is available 24/7 to provide continuous support across all communication channels.

What types of issues can KAST Concierge help me with?

KAST Concierge can assist with deposits, withdrawals, KAST card setup, verification issues, and troubleshooting. For regulatory or compliance-related matters, response times may be longer as the team investigates.

Can KAST Concierge help me recover my password?

Yes. KAST Concierge can guide you through the password reset process, but they will never send you a password directly or ask for your current one.

Can I follow up on an existing request with KAST Concierge?

Yes. Simply return to the same chat channel (WhatsApp, Telegram, WeChat, or live chat in the KAST app) and your conversation history will continue.