If you need to show proof of a transaction - whether for troubleshooting, verification, or support - you can easily capture and share a screenshot directly from the KAST app. This article explains how to find the right transaction, take a clear screenshot, and securely share it with our Concierge team.
How Do I Find the KAST Transaction I Need to Screenshot?
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How Do I Take a Screenshot on My Device?
- On most Android devices: press the Power + Volume Down buttons together.
- On iPhone: press the Power + Volume Up buttons at the same time.
Make sure the screenshot clearly captures the full transaction details without cutting off key information.
How Do I Share a Screenshot with KAST Concierge?
| 1. In the KAST app, go to the Concierge tab. | |
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2. Choose from one of the available support channels:
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| 3. Use the Attachment feature upload your screenshot. | |
| 4. Add a short note explaining why you’re sharing it (e.g., “deposit missing,” “transaction declined,” or “verification request”). |
Tips for Clear and Useful Screenshots
| DOs | DON’Ts |
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| Show full transaction details. | Crop or hide key info (date, transaction ID, etc). |
| Keep screenshot clear and unedited. | Add filters or markings. |
| Ensure screenshot is attached. | Forget to attach it. |
Frequently Asked Questions
Can KAST Concierge send me a screenshot of my transactions?
No, for privacy reasons we can’t provide screenshots of your account. You’ll need to capture your own directly from the KAST app.
What if my screenshot didn’t upload properly?
Try reattaching the image or sending it through another channel. If issues continue, let KAST Concierge know so we can guide you.
Do I need to share multiple screenshots for the same issue?
One clear screenshot is usually enough. If more details are needed, our support team will ask you for additional captures.
Can I blur or hide personal details in the screenshot?
You shouldn’t. Hiding or altering details may prevent us from verifying the transaction. Only share screenshots through official KAST channels for security.
Will KAST Concierge accept screenshots from someone else’s account?
No. For security reasons, KAST only accepts screenshots from your own verified account. This helps confirm ownership and protect your information.
What if my screenshot is too large to send?
Most platforms automatically compress images. If the file is still too large, try lowering your device’s screenshot resolution, use a different channel, or use an image compression tool.