You can use KAST Pay to send Polish złoty (PLN) from your KAST account to a supported bank account in Poland.

This article explains how to send PLN, what fees apply, what recipient details you may need, how long a payout can take, and what to do if something goes wrong.

How Do I Send PLN From KAST?

Good to Know: If this is your first time sending a PLN payout, you may be asked to complete additional verification or accept partner terms before continuing. Follow the instructions in the KAST app to complete any required steps.

To send PLN with KAST Pay:
 

	1. Open the KAST app.
	2. Go to the Pay tab.
	3. Under New Payment, select Instant Payout.
	4. Choose PLN as your payout currency.
	5. Accept the Terms and Conditions, then tap Continue. 6. You may be asked to provide additional information or documents, such as your Tax Identification Number (TIN), Proof of Address (PoA), Source of Funds (SoF), or Social Security Number (SSN).
	7. Enter the amount you wish to send, tap Confirm.
	8. Choose whether to transfer to your own account or to someone else, enter recipient’s details.
	9. Review the details and confirm your transaction.

Review all payout details in the app before confirming.

What Are the Fees for Sending PLN?

The following fees apply to PLN payouts:

You’ll see the applicable fees and final recipient amount in the KAST app before confirming your payout.

What Is the Minimum PLN Payout Amount?

The minimum amount you can send is 10 PLN.

Your available payout limits may depend on your account eligibility, payout corridor, supported payout rail, and applicable local requirements.

Which Bank Accounts Can Receive PLN?

You can send PLN to supported local bank accounts in Poland that can receive Polish złoty transfers through the Elixir payout rail.

The recipient information required may include:

• Recipient name
• Bank name
• Local account details, such as an IBAN or account number
• Country of bank
• Beneficiary type, such as Individual or Business
• Purpose of transfer
• Additional information requested during the payout flow

The exact information required may vary. Follow the instructions shown in the KAST app when adding your recipient.

Good to Know: Double-check the recipient details before confirming your payout. Incorrect or unsupported bank details may cause the payout to fail or be returned.

How Long Does a PLN Payout Take?

PLN payouts are typically processed by the end of the day.

Transfers submitted outside banking hours, on weekends, or during public holidays may take longer. Additional bank or compliance checks may also affect processing times.

You can check the status of your payout in the KAST app.

Can I Send PLN to Someone Else’s Bank Account?

Yes. You can send PLN to a supported individual or business bank account in Poland, provided the beneficiary and bank account are eligible for the payout.

Make sure all recipient information is correct before confirming your transfer.

What Should I Do if My PLN Payout Hasn’t Arrived?

If your PLN payout hasn’t arrived within the expected timeframe:

1. Check the payout status in your Transaction History.
2. Make sure the recipient’s bank details are correct.
3. Ask the recipient to check with their bank for any pending transfer.
4. If you still need help, contact KAST Concierge in the app.

For more information, see What Should I Do If My KAST Payout Hasn’t Arrived Yet?

Frequently Asked Questions

Do I Need to Verify My Account Before I Can Send PLN?

Yes. Your KAST account must complete the required verification before you can use KAST Pay.

For some payout corridors, you may also be asked to complete additional verification or accept additional terms before sending your payout.

Why Am I Being Asked to Complete Additional Verification Before Sending PLN?

Some PLN payouts may require additional verification before you can continue.

If additional verification is required, you’ll see the necessary steps in the KAST app. Complete the requested information before trying to submit your payout.

Who Can Send PLN With KAST Pay?

PLN payouts are available to eligible KAST users where the selected payout corridor is supported.

Availability may depend on factors such as your account status, residency, user type, beneficiary country, selected payout currency, and other eligibility requirements.

Why Can’t I See PLN as an Option in KAST Pay?

PLN payouts may not be available for every account.

Availability can depend on your account eligibility, residency, user type, beneficiary country, selected payout currency, supported payout rail, or other applicable requirements.

If PLN isn’t available for your account, it may not appear as an available payout option in the app.

Why Can’t I Continue With My PLN Payout?

You may not be able to continue if additional verification is required or if your account, recipient, bank, or selected payout corridor isn’t supported.

Check the information shown in the KAST app and complete any requested steps. If you still can’t continue, contact KAST Concierge.

Do I Need to Accept Additional Terms Before Sending PLN?

You may be asked to accept additional partner terms and conditions before initiating a PLN payout.

If required, you’ll be prompted in the KAST app before you can continue.

What Is the Minimum Amount I Can Send in PLN?

The minimum PLN payout amount is 10 PLN.

Are There Any Limits for PLN Payouts?

Yes. The internal documents show no fixed maximum limit for PLN payouts, but your available limits may still depend on your account eligibility, payout corridor, supported payout rail, and applicable local requirements.

You’ll see the available amount, fees, and any limits or restrictions during the payout flow before you confirm.

What Recipient Details Do I Need to Send PLN?

You may need to provide information such as the recipient’s name, bank name, local account details such as an IBAN or account number, country of bank, beneficiary type, and purpose of transfer.

The exact information required is shown in the KAST app when you add your recipient.

Can I Send PLN to a Business Bank Account?

Yes, if business beneficiaries are supported for your payout and the recipient’s bank account is eligible.

Select the appropriate beneficiary type and provide the information requested in the KAST app.

Why Is My PLN Payout Taking Longer Than Expected?

PLN payouts are typically processed by the end of the day, but some transfers may take longer.

Delays may occur because of banking hours, weekends, public holidays, or additional bank or compliance checks. If your payout is delayed because of a weekend or public holiday, please wait until the next business day has passed before contacting KAST Concierge.

Can I Cancel or Change a PLN Payout After I Confirm It?

Once a PLN payout has been confirmed and processing has started, it may not be possible to cancel or change it.

If you entered incorrect information, contact KAST Concierge as soon as possible. We’ll check whether any action is still available for your payout.

What Happens if My PLN Payout Fails?

If your payout fails or is returned, the timing and handling of the funds may depend on the payout status and reason for the failure.

Go to your Transaction History and open the payout transaction details to check the decline reason and latest status. If the funds haven’t been returned or you need more information, contact KAST Concierge.

Where Can I Check the Status of My PLN Payout?

You can check your payout status and transaction details in the KAST app.

If the status hasn’t updated after the expected delivery timeframe, or after the next business day if there was a weekend or public holiday, contact KAST Concierge for help.

Can I Get Proof of My PLN Payout?

You can check the details of a successful payout in your Transaction History.

If you need additional confirmation or proof of payment, contact KAST Concierge.

Can I Send PLN From Any Country?

PLN payouts are available only where KAST Pay and the PLN payout corridor are supported for your account.

Availability may vary based on your residency, account eligibility, user type, payout corridor, and other applicable requirements.