Getting an error when trying to deposit COP via a payment link? COP deposits via payment link are currently unavailable. To deposit COP in the meantime, use Bre-B (Instant Transfers) with your Bre-B key instead.
I get an error when I try to deposit COP via payment link. What should I do?
COP deposits via payment link are currently unavailable, so you may encounter an error or be unable to complete your deposit using this method. Use Bre-B (Instant Transfers) with your Bre-B key to deposit COP instead.
This applies if your COP payment link isn’t working, your payment link deposit fails, or you cannot complete a COP deposit through a payment link.
If you need help using your Bre-B key, please contact KAST Concierge. If you’ve already sent funds but they haven’t been credited, contact KAST Concierge with your transaction details so the team can check the status.
My COP deposit is not working. What should I do?
If you’re unable to make a deposit using a COP payment link, this method is currently unavailable. Use your Bre-B key to deposit COP instead.
If you’ve already sent funds but your deposit hasn’t been credited, please contact KAST Concierge with your transaction details so the team can check its status.
My COP payment link is not working. How can I make a deposit?
COP payment links are currently unavailable. To make a COP deposit in the meantime, use your Bre-B key instead of a payment link. If you need help using your Bre-B key, please contact KAST Concierge.
Which payment methods are working?
- All local and SWIFT payouts, including COP payouts via Bre-B (Instant Transfers) and ACH (Bank Transfers).
- COP pay-ins via Bre-B (Instant Transfers) using a Bre-B key.
What is currently unavailable?
COP pay-ins via payment link are currently unavailable. This affects receiving COP through a payment link, not COP pay-ins via Bre-B (Instant Transfers) using a Bre-B key or COP payouts via Bre-B (Instant Transfers) and ACH (Bank Transfers).
How can I receive COP in the meantime?
Use your Bre-B key to receive COP instead of a payment link.
Can I still send payments?
Yes. All local and SWIFT payouts remain available, including COP payouts via Bre-B (Instant Transfers) and ACH (Bank Transfers).
Related to