How Do I Confirm If My KAST Virtual Card Has Been Created?

If you’re unsure whether your virtual card was successfully created, you can confirm its status directly in the KAST app. This article explains how to check, what requirements apply, and how to create one if you haven’t yet.

How Do I Check My Virtual Card Status in the App?

	1. Open the KAST app.
	On the dashboard, tap the card icon.
	Review your list of cards - if a card is labeled Virtual Card, it has been created and is active.

What Confirmation Will I Receive After Creating a Virtual KAST Card?

After creating your virtual KAST card, you’ll see an instant confirmation message in the app, and the new card will appear in your card list right away. You may also receive a notification or email confirming that your virtual card has been successfully set up.

What Are the Requirements for Creating a Virtual KAST Card?

• Identity verification (KYC): You must complete KYC before creating a virtual card.
• Active KAST account: Only verified and active accounts are eligible.
• App access: Card creation can only be done directly in the KAST app.

How Do I Create a Virtual KAST Card If I Don’t Have One Yet?

	1. Open the KAST app.
	On the dashboard, tap the Cards icon.
	Choose the Type of card you prefer. Tap Order Card.
	Select Virtual only and confirm. If you also want a physical card, choose Physical and Virtual instead to receive both.
	Your virtual card will be available instantly after successful creation.

What Should I Do If My Virtual Card Doesn’t Appear?

Sometimes your virtual card may not show up right away. Here’s what to check.

• Verify KYC status: Make sure your identity verification is complete, since cards cannot be created without it.
• Refresh your app: Logging out and back in or updating the app can force your card list to sync.
• Check notifications: If the card failed to create, you may see an error message explaining why.

• Contact KAST Concierge: If the issue persists, reach out through support and provide your account details so the team can investigate.

   

Frequently Asked Questions

Can I create more than one virtual card on KAST?

Yes, you can hold multiple virtual cards depending on your account tier and limits. Each card will appear separately in your card list.

Where can I view the details of my virtual card?

You can access your card number, expiration date, and CVV directly in the KAST app under your selected card. For security, these details may require re-authentication before viewing.

Is my virtual card active immediately after creation?

Yes, your card is active as soon as it appears in your card list. You can start using it for online transactions right away.

Can I use my virtual card for in-store purchases?

Yes, if your device supports mobile wallets like Apple Pay or Google Pay. Add your virtual card to the wallet to use it for contactless payments.

Do virtual cards have the same rewards as physical cards?

Yes, transactions made with virtual cards earn KAST Points and benefits according to your card tier. Rewards are calculated the same as with physical cards.

What should I do if my virtual card transaction is declined?

Check that you have sufficient balance and that the merchant accepts Visa cards. If the issue continues, contact KAST Concierge for support.

Can I freeze or unfreeze my virtual card?

Yes, virtual cards can be frozen or unfrozen directly from the app in the same way as physical cards. This allows you to control usage instantly.

What happens if I delete my virtual card?

Once deleted, the card can no longer be used for transactions. You would need to create a new virtual card if you wish to continue using one.