This article explains how to activate your physical Pengu card in the KAST app, how to make your first purchase, and what to do if something doesn’t work as expected.
How Do I Activate My Physical Pengu Card?
Activating your Physical PENGU Card links it to your account so you can use it for in-store and online purchases.
Steps to activate
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Your card should be ready to use immediately after activation. If you don’t see the activation option, update the KAST app to the latest version and try again. If the issue persists, contact KAST Concierge.
How Do I Use My Physical Pengu Card for Purchases?
Once activated, your Physical PENGU Card works like a standard Visa card, using your available KAST balance.
You can use it for:
- In-store purchases: Tap (contactless) or insert/swipe where Visa is accepted.
- Online purchases: Use your card number, expiry date, and CVV.
- Subscriptions and recurring payments: Use it for ongoing services like streaming, memberships, and software.
- Large purchases: Pay for higher-value transactions, depending on your card limits and available balance.
Tips for your first purchase
- Start with a small purchase to confirm everything is working.
- Make sure you have enough available balance in your KAST account.
- If a merchant asks, select Credit.
How Do I View My Physical Pengu Card Details in the App?
You can find your card details securely in the KAST app at any time. For step-by-step instructions, see our guide on how to find your KAST Card details (number, expiry, and CVV) in the help center.
How Do I Add My Physical Pengu Card to Apple Pay or Google Pay?
If supported in your region, you can add your PENGU Card to a digital wallet directly from the app. Follow our help center guide on how to add your KAST Card to Apple Pay or Google Pay for detailed steps.
Frequently Asked Questions
Do I need to activate my physical Pengu card before using it?
Yes. You need to activate the physical card in the KAST app before in-store chip/tap transactions will work. Activation also confirms the card is linked to the correct account.
Can I use my Pengu card before the physical card arrives?
Yes, you can start using your virtual card immediately while you wait for your physical card to arrive. Your physical card can be used once it is delivered and activated.
My card activation failed. What should I do?
First, confirm you’re signed into the correct KAST account and that you entered the card details exactly as prompted. If it still fails, update the app and try again after a few minutes. If the issue continues, contact concierge through the app.