This article explains what an RFI (Request for Information) is, why you may receive one from KAST, and what you need to do if additional information or documents are requested. RFIs are a normal part of maintaining account information and helping keep your account active and up to date.
What Is an RFI on KAST?
An RFI (Request for Information) is a request for additional information or documents related to your KAST account.
You may receive an RFI if:
- A document has expired
- Information on your account needs updating
- Additional information is needed to keep your account active and functioning normally
- You're processing a higher-value payment, withdrawal, deposit, or transfer that requires additional review
Receiving an RFI does not necessarily mean there is a problem with your account. It is often part of routine account maintenance and verification.
Why Did I Receive an RFI?
Information can change over time, and some documents have expiration dates.
KAST may ask you to update information if:
- Your identity document has expired
- Your address information needs refreshing
- Additional information is required to verify account activity
- Previously submitted documents are no longer current
- Additional information is needed about a specific transaction, its purpose, or the source or destination of funds
Even if you completed verification when you signed up, you may occasionally be asked to provide updated information.
What Does an RFI Look Like in KAST?
If KAST needs additional information, you'll typically receive:
- An in-app notification
- A prompt in your account dashboard
- Email reminders directing you back to the KAST app
The request will explain:
- What information is needed
- Which documents are accepted
What Information Might KAST Request?
The type of information requested depends on the specific RFI.
Document Type | What KAST May Request | Examples |
|---|---|---|
Transaction Information | Information or documents related to a specific transaction. KAST may ask questions about the transaction's purpose, the parties involved, the source or destination of funds, or supporting documentation. | Invoices, Contracts, Receipts, Beneficiary details, Proof of wallet ownership, Bank statements, Information about the purpose of a card purchase, withdrawal, payout, or on-chain deposit |
Updated Identity Documents | Documents used to verify your identity. You may also be asked to complete a selfie verification step. | Passport, National ID, Driver's License, Residence Permit |
Proof of Address (POA) | Documents used to verify your residential address. Documents should show your full name and address and be issued within the last 90 days. | Utility bills, Bank statements, Government-issued letters, Tax documents |
Source of Funds (SOF) | Documents that help explain where the funds in your account come from. | Payslips, Tax returns, Bank statements, Employment contracts, Business financial statements, Investment statements, Rental income documents, Inheritance or gift documentation |
What Happens If I Don’t Respond to an RFI?
RFI requests typically remain open for up to 30 days.
If the request is not completed within the deadline:
- Certain transactions may be delayed or remain pending
- Certain account features may become restricted
- Account access may be limited until the request is completed
- Additional reminders will be sent
Completing the request as soon as possible helps avoid interruptions.
Is It Safe to Upload Documents to KAST?
KAST handles submitted documents securely and limits access to authorized personnel who need the information to process your request.
To help protect yourself from scams:
- Always complete RFI requests inside the KAST app
- Be cautious of unsolicited messages requesting documents
- Avoid uploading documents through unofficial links
If you're unsure whether a request is legitimate, check your notifications inside the KAST app or contact KAST Concierge.
Frequently Asked Questions
Why is KAST asking for documents if I already completed verification?
Documents can expire and account information can change over time. KAST may occasionally request updated information to keep your account current.
How long do I have to complete an RFI?
Most RFI requests remain open for up to 30 days. The deadline will be shown in the request details.
What happens if my document is rejected?
You may be asked to upload a clearer or more recent version of the document. Follow the instructions in the app and resubmit the requested information. Otherwise, contact KAST Concierge.
Why am I receiving reminder emails about an RFI?
Reminder notifications are sent automatically while a request remains incomplete. These reminders stop once the required information has been submitted.
How can I improve the chances of my document being approved?
Make sure:
- All document corners are visible
- The image is clear and readable
- Names and addresses match your account information
- Proof of Address documents are issued within the last 90 days
How do I know an RFI request is really from KAST?
Legitimate RFI requests will appear inside the KAST app. If you receive a request through another channel, verify it in-app before taking action.
What should I do if I can’t upload my documents?
Check that your file is in PDF, JPG, or PNG format and does not exceed 50 MB. If the issue continues, contact Concierge Support.