For your account security, we require that you contact us only from the phone number or email address that is registered to your KAST account. This simple step helps protect your account from unauthorised access.
How Do I Contact Support With My Registered Details?
To ensure we can verify your identity quickly and keep your information safe, please follow these steps:
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If you have an existing support case, please include your ticket number in your message. This helps us find your request faster.
Why Should I Only Use My Registered Contact Information?
Using your verified contact details is a key security measure that benefits you by:
- Protecting Your Account: It ensures that only you can make changes or access sensitive account information.
- Getting Help Faster: It allows for quicker identity verification, leading to a faster and more accurate resolution of your request.
- Ensuring Compliance: It helps us meet security and privacy policy requirements.
What If I Lost Access To My Registered Email Or Phone Number?
If you can no longer access the email or phone number registered to your account, please still try to contact us and let us know.
We may require additional information or documents to securely verify your identity before we can assist you further or update your details.
Still Need Help?
If you have other questions about secure contact or need assistance with verifying your account, please reach out. Our Concierge team is ready to assist you.
Frequently Asked Questions
Why must I use my registered email to contact support?
For your security, we only process requests from your registered contact details to protect your account from unauthorised changes.
Can I use a new email if I don't have my old one?
If you can't access your registered email, contact us, but be aware we will require extra verification steps to confirm your identity.
Is it safe to share my KAST account details with other people to contact support for me?
No, you should never share your account credentials with anyone. If someone else needs to manage your account, contact us directly to discuss appropriate authorization options.
What happens if I contact support from an unrecognised email or phone?
Your request will likely be delayed as we'll need to complete additional verification steps. For faster service, always contact us using your registered information.
How often should I update my contact information?
We recommend reviewing your contact details whenever you change your email address or phone number. Keeping this information current ensures uninterrupted access to support services.
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