If you’ve already reached out to the merchant about a transaction but haven’t received a resolution, you can still open a dispute through KAST. In this article, you’ll learn when to file a dispute, how the process works after contacting the merchant, and what to prepare for a faster review.
When Can I Still File a Dispute?
You can file a dispute if:
- The merchant did not respond or refused to issue a refund.
- You were charged twice or for an incorrect amount.
- The transaction was unauthorized or fraudulent.
- The product or service was not delivered or not as described.
Even if you’ve already contacted the merchant, you can still dispute the charge through KAST as long as the issue remains unresolved.
What Should I Do Before Filing a Dispute?
To help KAST review your case faster, gather all relevant details before submitting your request.
Here’s what to prepare:
- Screenshots or receipts of your communication with the merchant.
- Proof of the transaction (amount, date, and merchant name).
- Any refund confirmations or denial messages.
The more supporting evidence you provide, the faster your case can be assessed.
How Does the Dispute Process Work on KAST?
Once you submit a dispute:
- KAST’s dispute team reviews your case and verifies the details.
- The merchant is contacted through the payment network for investigation.
- The review process can take up to 90 days, depending on the merchant’s response.
If the claim is valid, your funds will be refunded to your KAST wallet or card balance.
Checklist: Before Submitting a Dispute
Before you proceed, make sure you’ve:
- Waited at least 3–5 business days after contacting the merchant.
- Gathered all receipts and communication records.
- Verified that the transaction hasn’t already been refunded.
- Used your registered KAST email to contact support.
- Submitted your dispute within 50 days of the transaction date.
What Happens If I File a Dispute Too Soon?
If the merchant is still processing your refund, submitting a dispute prematurely may slow things down. The chargeback investigation temporarily overrides merchant processing, which can lead to duplicate reviews or delayed credits. We recommend waiting for the merchant’s final response or refund deadline before filing your dispute.
Need to File a Dispute?
Reach out to KAST Concierge and include:
- Transaction date and amount
- Merchant name
- Brief description of the issue
- Proof of communication or receipts
For detailed steps, see: How Do I File a Chargeback for an Unauthorized Transaction on KAST?
Frequently Asked Questions
Can I dispute a transaction while waiting for a merchant refund?
Yes, you can still file a dispute while waiting for a merchant refund. However, it’s best to wait until the merchant’s response window has passed to avoid delays or duplicate investigations.
What if the merchant promised a refund but it never arrived?
If the refund hasn’t been credited after 30 days, reach out to KAST Concierge for help. Include proof of your communication with the merchant so the team can verify and guide you through filing a dispute.
Can I dispute a partial refund?
Yes, partial refunds can still be disputed if part of the amount remains unreturned. Provide documentation that clearly shows how much was refunded and what balance is still pending.
Do I need to cancel my card after filing a dispute?
In most cases, canceling your card isn’t necessary while a dispute is being reviewed. If the transaction involved fraud or unauthorized use, freezing or replacing your card is recommended for safety.
What if I already received a refund after filing the dispute?
If the refund arrives after your dispute submission, notify KAST Concierge immediately. This helps close your case promptly and prevents duplicate processing or conflicting claims.
Is there a fee for filing a dispute?
Yes, each dispute includes a $30 processing fee in accordance with KAST’s policy. The fee applies per transaction and is non-refundable, even if the dispute outcome favors you.
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