Waiting for a refund can feel uncertain, but knowing the process helps set clear expectations. This article explains how refunds work on KAST, how long they usually take, where they appear, and what to do if yours seems delayed.
How Long Do Refunds Take on KAST?
Refunds on KAST typically appear within 10–15 business days after the merchant approves them. Once processed, the funds are sent back to KAST and credited to your wallet balance or card statement, viewable in the Transactions section of the app. In some cases, such as hotel deposits or international merchants, refunds may take up to 30 business days to complete.
Where Will My Refund Appear?
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Refunds for purchases made with your KAST card will always be credited back to your KAST wallet balance. You can view the refund in the Transactions section of the KAST app as soon as it has been processed. |
What Can Affect Refund Timelines?
Several factors may cause your refund to take longer than expected:
- Merchant policies: Some businesses (like hotels or airlines) process refunds in batches, which adds extra time.
- Pending transactions: Refunds don’t usually appear until the original charge clears from a “pending” status.
- Bank processing delays: Depending on your bank or card provider, settlement may take longer than average.
- High volume periods: Refunds can be delayed during peak shopping or travel seasons.
What Should I Do If My Refund Is Delayed?
If your refund hasn’t appeared after 30 business days from the date the merchant issued it:
- Check the KAST app: Look in the Transactions section for refund updates.
- Contact the merchant: Confirm that they processed the refund on their end.
- Reach out to KAST Concierge: Provide your refund confirmation or reference number so our team can help track it.
Tip: Always save receipts, emails, or reference numbers related to refunds. Having these handy makes resolving issues much faster.
Frequently Asked Questions
Can I speed up the refund process?
No, the timeline depends on merchant and banking systems. However, you can track the refund status in the KAST app under Transactions.
What if the refund amount is less than what I paid?
This may happen if the merchant deducts fees (e.g., cancellation or service fees). KAST only credits the amount returned by the merchant.
Can I request a refund directly from KAST instead of the merchant?
No, refunds must first be issued by the merchant. KAST only processes the funds once they are returned by the merchant.
Does the refund go back in the same currency I paid with?
No. All refunds are credited in stablecoin directly to your KAST Cash Account, regardless of the original purchase currency. If currency conversion applied during the purchase, the refunded amount may vary slightly due to exchange rates.
Can I cancel a refund once it’s in progress?
No, once a merchant has processed a refund, it cannot be canceled. You would need to make a new purchase if you still want the service or product.