This guide covers transfer times for each KAST payment option, so you know exactly when funds will show up. You’ll also see what steps you can take if your transfer doesn’t arrive right away.
How Long Do Transfers Take With Different Channels?
KAST Tag (QR Code, Phone Number, or Tag)
- When you send: Your transfer is processed instantly after you confirm.
- When you receive: The money lands in your KAST app in seconds.
The fastest and easiest option.
On-Chain Crypto Transfer
- When you send: Speed depends on the blockchain you use. For example, transfers on faster chains like Solana may settle in under a minute, while Ethereum can take 5–10 minutes depending on network congestion.
- When you receive: Funds usually arrive within a few minutes, but delays can happen if the blockchain is busy or gas fees are low.
Slightly slower than in-app transfers.
USD Bank Transfer (ACH or Wire)
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When you send:
- ACH: Funds leave your account the same day, but settlement takes 1–2 business days.
- Wire: Funds leave your account the same day, but settlement takes 1–3 business days
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When you receive:
- ACH: Expect your funds in 1–2 business days.
- Wire: Funds leave your account the same day, but settlement takes 1–3 business days
Remember: Banks do not operate on weekends and public holidays, so no funds movement during these periods.
PIX (Brazil)
- When you send: PIX transfers are confirmed in seconds.
- When you receive: The money arrives instantly in your KAST wallet.
Works 24/7 — no banking hours required.
What Should I Do If My Transfer Doesn’t Show Up?
- Refresh your app to update your balance.
- Double-check details like the wallet address, KAST Tag, or bank information.
- Allow for network or banking delays depending on the method.
- If you still don’t see your funds, contact the Concierge team.
Frequently Asked Questions
Do transfers work 24/7?
Yes. KAST Tag, PIX, and on-chain transfers are available around the clock, and your transfers process instantly. USD bank transfers only move during banking hours and don’t process on weekends or public holidays.
Are there fees?
KAST Tag, is always free to use. On-chain transfers include network gas fees, which vary by blockchain. USD bank transfers may include ACH or wire fees depending on your bank.
What if I need money instantly?
If speed matters most, use KAST Tag or PIX(Brazil). Both transfer methods deliver funds instantly, making them the best choice for urgent payments.
What happens if I send to the wrong person?
If you enter the wrong KAST Tag or phone number, the money may instantly land in another user’s account. Since these transfers can’t be reversed automatically, you should contact the Concierge team immediately with your transaction details for help.
How do I confirm if my transfer went through?
Open your KAST app and check the Recent Transactions section to see your transfer status. For on-chain transfers, you can also paste the transaction hash into a blockchain explorer to double-check confirmation.
Why is my bank transfer delayed?
Bank transfers follow traditional rails, so they’re subject to business hours, weekends, and holidays. In some cases, your bank may also run extra compliance checks, which can extend the timeline by a day or two.
Can I cancel a transfer after sending?
No, most transfers are final once sent. KAST Tag, and PIX cannot be canceled, and neither can on-chain or bank transfers.
What if my on-chain transfer is stuck?
A stuck transfer usually happens because of heavy blockchain congestion. You can simply wait for the network to process the transaction — times may vary depending on network traffic.
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