After making a deposit, it’s crucial to confirm that your funds have arrived in your KAST account. This article explains how to check your deposit status, common causes for deposit delays, and what steps to take if your funds are missing.
How Do I Check the Status of My Deposit in the KAST App?
| 1. Open the KAST app. | |
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2. Tap See more to see your full transaction history. |
| 3. Find your recent deposit. If it’s listed as Received, the funds are available. |
How Do I Check My Deposit Status With a TXID?
| 1. Open the KAST app. | |
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When Will The Deposit Arrive to My KAST Account?
| Deposit Type | Expected Arrival Time |
|---|---|
| Cryptocurrency | Usually within minutes once network confirmations are complete; may take up to 1 hour during congestion. |
| Bank transfers |
Local transfers: 1–2 business days. International transfers: 3–5 business days, excluding weekends and holidays. |
In both cases, you’ll see the deposit reflected in your KAST account once the payment clears successfully.
Why Is My Deposit on KAST Delayed?
A deposit may remain pending for several reasons:
- Processing times: Deposits can take from a few minutes to several business days depending on the payment method and the originating bank or platform.
- Network congestion: For cryptocurrency or digital asset deposits, network congestion can cause delays.
- Incorrect details: Deposits sent to the wrong account number, wallet address, or via the wrong network may be delayed or lost.
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Bank or platform holds: Some banks or platforms may place temporary holds for security or verification.
What Should I Do If My KAST Deposit is Missing?
If your deposit hasn’t shown up after the usual processing time, take these steps:
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Gather your transaction details
- For crypto: Collect the TXID/hash, date and time, and amount sent.
- For bank: Get your receipt or reference number, the date, amount, and sending bank. Screenshots of your payment confirmation can also help.
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Contact KAST Concierge
Share the details with our team so we can investigate right away. The more complete your information, the faster we can trace and resolve the issue.
Frequently Asked Questions
What should I do if I entered the wrong account or wallet details?
Contact KAST Concierge immediately with all available information. Please note that if the funds were sent to an incorrect bank account or crypto address, recovery may not always be possible, but we will investigate and assist where we can.
How can I speed up the resolution?
Providing complete transaction details - including transaction ID, amount, date, and screenshots - helps our team resolve your issue faster. Incomplete information will likely slow down the investigation.
Why do crypto deposits require confirmations?
Blockchain transactions need multiple confirmations to ensure they are valid and irreversible. Until the required number of confirmations is reached, your deposit may remain in a “pending” state.
What if my deposit shows as completed on my bank but not in KAST?
If your bank confirms the transfer but the funds aren’t in your KAST account, share the transaction reference or receipt with KAST Concierge. We will coordinate with our payment partners to trace the deposit.
Do weekends or holidays affect deposits?
Yes, bank deposits made on weekends or public holidays will only be processed on the next business day. Crypto deposits are generally unaffected since blockchain networks run 24/7.