When your order (including card deliveries) is shipped, we provide a tracking number so you can monitor its status and estimated delivery date.
How Do I Confirm My Card Shipping Address?
- When ordering your card, you'll need to enter and confirm your shipping address before completing the purchase.
- You can verify the address you provided in your order confirmation email.
- If you've already placed your order and can no longer find the confirmation mail, please contact our concierge team. For faster assistance, include your full name and order details.
How Do I Update or Correct My Card Shipping Address?
- If you notice an error in your shipping address after placing your order, contact our Concierge team as soon as possible. We may be able to update the address if your card has not yet shipped.
- Please provide a complete address, including street number, street name, apartment or unit number (if applicable), city, postal code, and country. We cannot ship to incomplete or abbreviated addresses.
Frequently Asked Questions
Will my name appear on the card?
Yes, your card will be printed with the name you provided during the ordering process. Make sure your name is spelled correctly before confirming your order, as it cannot be changed once the card is printed.
How do you know my shipping address?
We use the address you enter at checkout or the address saved in your account profile. Always double-check this information before confirming your order to avoid delays or failed deliveries.
Can I check the delivery address after ordering?
Yes. You can view your order details in your account or contact our concierge team for confirmation. This ensures that your card is shipped to the correct address without issues.
What if my country is not available for shipping?
If your country isn't listed during checkout, you won't be able to complete your physical card purchase. You can either switch to a virtual card option at no charge or wait until shipping becomes available in your region.
Can I ship my card to a P.O. box?
In most cases, cards cannot be delivered to P.O. boxes due to courier restrictions. You should always provide a valid residential or business address to ensure successful delivery.
What happens if my card is shipped to the wrong address?
If your card has already shipped to an incorrect address, please contact our concierge team immediately. Depending on the status of the delivery, we may need to cancel the shipment or issue a replacement card.
Can I change my address after the card has shipped?
No, once your card is shipped, we cannot reroute it to a new address. If delivery fails, the card may be returned to us, and you will need to request a new card with the correct address.
How long does it take for a shipping update to take effect?
If your order hasn’t shipped yet, address changes are usually updated right away. Once confirmed, you will receive a new order confirmation email with the corrected details.
Will I get a tracking number for my order?
Yes, once your card ships, you’ll receive a tracking number by email. You can use this to monitor your card’s delivery status directly with the courier.
What should I do if I entered an incomplete address?
Contact concierge as soon as possible with the missing details (e.g., apartment number, postal code). Providing this information quickly increases the chance we can fix the order before it ships.