Follow the steps below to get the most up-to-date information about your recent or past orders.
How Do I Check the Status of My Order?
The status of your order can only be confirmed through the KAST Concierge team. We do not currently offer online tracking or self-service status updates. To get the most accurate and up-to-date information, simply reach out to Concierge and provide your order details.
Our team will let you know whether your order is being processed, has shipped, is in transit, or has been delivered. This ensures you always receive reliable updates directly from us.
What Should I Do If My Order is Delayed?
If your order seems delayed, the best step is to contact KAST Concierge. Provide your order details and the date you placed your order, and our team will check directly with the shipping provider. We’ll also advise you if there are any customs or courier issues affecting your delivery.
How Long Will It Take for My Order to Arrive?
Delivery typically takes between 15–20 days from the time your order is shipped. The exact timeframe may vary depending on your location and the courier handling the delivery. If customs processing is required, this can occasionally add a few extra days.
For the most accurate estimate, please contact KAST Concierge with your order details. Our team can confirm where your order is in the process and give you the latest expected delivery date.
Frequently Asked Questions
How do I contact KAST Concierge?
You can reach Concierge through the in-app chat, by email, or via the official support page. When you contact us, be ready to provide your order details and the date of purchase so we can quickly locate your order.
How long will delivery take?
Delivery usually takes between 15–20 days once your order is shipped. The exact timeframe depends on your location and the courier service. If customs clearance is required, it may add a few additional days.
Will I get a tracking number for my order?
In some cases, yes. If the shipping partner provides a tracking number, Concierge will share it with you. If not, we will give you updates directly so you always know the status of your order.
What should I do if I haven’t received my order after 20 days?
If your order hasn’t arrived within the 15–20 day delivery window, contact Concierge right away. Our team will check with the courier and customs to identify the cause of the delay and provide next steps.
Can I change my shipping address after placing an order?
You can change your shipping address if your order has not yet shipped. Contact Concierge as soon as possible with the correct details. Once an order is shipped, the address cannot be updated.
Will I receive notifications about my order?
Yes, you will receive email notifications when your order has shipped. If you don’t see updates, check your spam/junk folders or contact Concierge for confirmation.
Does contacting Concierge speed up delivery?
While Concierge cannot shorten the 15–20 day delivery timeframe, contacting us ensures you have the most accurate and timely updates. We can also help resolve issues that might cause unnecessary delays, such as incorrect shipping details.
What happens if my order is lost in transit?
If your order is confirmed lost, Concierge will work with the courier to resolve the issue. In most cases, a replacement order will be arranged once the loss is verified.
Do customs regulations affect delivery?
Yes, international shipments can sometimes be delayed due to customs checks. While this is outside of our direct control, Concierge can provide guidance and support if additional documentation is required.