This guide explains typical delivery timeframes, how to track your KAST card shipment, and what to do if your order is delayed or missing.
When Can I Expect My Order to Arrive?
We understand how important it is to know when your order will arrive. Delivery times can vary based on several factors, including the shipping method, your location, and product availability.
Typical delivery timeframes
- Standard Shipping: Usually arrives within 3–7 business days after your order is processed.
- Express Shipping: Typically arrives within 1–3 business days after processing.
- International Orders: Delivery times vary by destination and may take 7–21 business days.
Note: Business days do not include weekends or public holidays.
How Do I Track My Order?
If the courier we used provides a tracking number, you will receive a confirmation email with that number once your order has shipped.You can use this number to monitor your shipment's progress on the carrier's website.
- Check your email for the shipping confirmation.
- Click the tracking link or copy the tracking number.
- Visit the carrier’s website to see the latest updates.
What Should I Do If My Order is Delayed or Missing?
If your KAST card order has not arrived within the expected timeframe:
- Double-check your tracking information for updates.
- Review your shipping address for accuracy.
- Allow extra time during peak periods (holidays, sales events).
- If your order is significantly delayed or shows as delivered but you have not received it, please contact our Concierge team for assistance.
Frequently Asked Questions
Can I change my shipping address after placing an order?
You can update your shipping address before your order is processed and shipped. If your order has already shipped, you'll need to contact the carrier directly.
Why hasn't my tracking number updated?
Tracking information may take 24–48 hours to appear after shipping. If you don't see updates after several days, please contact our support team for help.
Do you ship to P.O. boxes?
Yes, we ship to P.O. boxes with most carriers. However, express shipping options typically require a physical address.
Can I request weekend delivery?
Weekend delivery availability depends on the carrier and shipping method. Standard shipping typically excludes weekends, while some express services offer Saturday delivery in certain areas.
What happens if I'm not home when my order is delivered?
The carrier will usually leave a delivery notice with instructions for redelivery or pickup at a nearby location. Many carriers also let you schedule a new delivery online.
What should I do if my order is marked as delivered but I haven't received it?
First, check with neighbors or your building's reception area in case the package was left there. If you still can't locate it, contact our Concierge team so we can investigate with the carrier.