If your deposit hasn’t arrived to your KAST account, it doesn’t always mean something went wrong. Sometimes it’s just processing, while other times it may need a quick check on your side. This article explains how to identify the issue, what actions you can take, and how to get support if needed.
Why Hasn’t My KAST Deposit Arrived?
- Consider processing time: Most deposits show up within minutes, but depending on the network or payment method, it may take up to 24–48 hours.
- Confirm deposit status: Open your KAST app and view your Transaction History. Look for the deposit transaction and confirm its status.
- Check for network congestion: Some blockchains experience delays during high activity, which can slow down deposits.
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Refresh your app: Occasionally deposits won’t display until you refresh or log back into the KAST app.
How Do I Check My KAST Deposit Status?
You can track the status of your deposits directly in the KAST app:
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How Do I Verify My KAST Deposit Details?
Many delays happen because of a small mistake in the details. Double-check the…
- Deposit address and network: Make sure you use the deposit address and blockchain network shown in your KAST app.
- Asset type: Only supported stablecoins including USDT and USDC are credited automatically.
- Transaction ID (TxID): Get the TxID from your sending wallet or exchange and ensure that blockchain confirmations have been completed.
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Case sensitivity: Blockchain addresses are case-sensitive—copy and paste directly from the KAST app instead of typing manually.
What Should I Do If My Deposit Still Hasn’t Arrived?
If more than 48 hours have passed and your deposit still isn’t showing, gather as much information as possible to speed up resolution.
You’ll need your:
- Transaction ID (TxID)
- Deposit amount and token type
- Date and time of the transfer
- Screenshot of the deposit, including the address used
Once you have these details, submit them to KAST Concierge so we can quickly review your case.
If you sent an unsupported asset: Recovery isn’t guaranteed. In some cases, our team may be able to retrieve your funds, but the process can take 1–2 weeks and fees may apply.
What Happens After I Contact Concierge?
After you contact KAST Concierge, our team will review your case within 24–48 hours. If the funds can be located or credited, we’ll guide you through the next steps. If additional information is needed to complete the review, we’ll let you know right away.
Frequently Asked Questions
Can deposits ever get lost permanently?
In most cases, no. Deposits are either credited, refunded, or reviewed for possible recovery depending on the situation.
What happens if I use the right network but send the wrong token?
If you send the wrong token type, even on the correct network, the funds will not be credited automatically. They may be lost, or if eligible, recovery can take 1–2 weeks and fees may apply.
Why does support need my TxID?
The TxID is like a receipt on the blockchain. It lets our team trace your transaction and confirm whether it reached us.
What happens if I try to deposit during scheduled maintenance?
Deposits made during maintenance will not be credited until the system is back online. Once restored, the funds should appear without additional action.
Can deposits from exchanges take longer than from personal wallets?
Yes. Some exchanges batch transactions, which can add extra delays before the funds reach your KAST account.