If your deposit hasn’t arrived to your KAST account, it doesn’t always mean something went wrong. Sometimes it’s just processing, while other times it may need a quick check on your side. This article explains how to identify the issue, what actions you can take, and how to get support if needed.
Why Hasn’t My KAST Deposit Arrived?
- Check the deposit type: Crypto and fiat deposits have different processing times. Crypto deposits are usually much faster than fiat deposits once the transaction is confirmed.
- For crypto deposits: Most supported crypto deposits appear within minutes after the blockchain confirms the transaction. If your transaction is confirmed on-chain but still isn’t showing in KAST after about 30 minutes, first check whether the amount received was below the minimum. Crypto deposits below $1 after network fees may not be credited to your KAST account.
- For fiat deposits: Bank transfers and local payment methods can take longer depending on the payment rail, currency, region, provider, cut-off times, weekends, holidays, or compliance checks. Some fiat deposits may take up to 24–48 hours.
- Confirm deposit status: Open your KAST app and view your Transaction History. Look for the deposit transaction and confirm its status.
- Check for network congestion: Some blockchains experience delays during high activity, which can slow down crypto deposits.
- Refresh your app: Occasionally deposits won’t display until you refresh or log back into the KAST app.
How Do I Check My KAST Deposit Status?
You can track the status of your deposits directly in the KAST app:
|
|
|
|
|
How Do I Verify My KAST Deposit Details?
Many delays happen because of a small mistake in the details. What you should check depends on whether you made a crypto or fiat deposit.
For crypto deposits
- Transaction ID (TxID): Get the TxID from your sending wallet or exchange and confirm that the transaction has been completed on the blockchain.
- Deposit address and network: Make sure you used the deposit address and blockchain network shown in your KAST app.
- Asset type: Only supported stablecoins including USDT and USDC are credited automatically.
- Case sensitivity: Blockchain addresses are case-sensitive—copy and paste directly from the KAST app instead of typing manually.
- Minimum amount: Check the minimum amount shown in the KAST app before sending. For crypto deposits, the amount that arrives after network fees must be at least $1. If the received amount is below the minimum, the deposit may not be credited.
For fiat deposits
- Account details: Make sure the transfer was sent to the correct KAST account details shown in your app.
- Payment method and currency: Processing times may vary by currency, local payment method, bank, and provider.
- Sender details: Some transfers may require the sender name or account details to match your KAST account.
- Timing: Transfers sent outside business hours, on weekends, or during holidays may take longer to arrive.
What Should I Do If My Deposit Still Hasn’t Arrived?
If your deposit still isn’t showing, use the right escalation timing for the deposit type. Before contacting Concierge for a crypto deposit, check the amount that arrived after network fees. If it was below $1, the deposit is below KAST’s minimum and may not be credited:
- Crypto deposits: If the transaction is confirmed on-chain but still isn’t showing in KAST after about 30 minutes, gather your details and contact KAST Concierge.
- Fiat deposits: If the expected processing time for your payment method has passed, or if it has been 24–48 hours with no update, gather your details and contact KAST Concierge.
You’ll need your:
- Transaction ID (TxID) for crypto deposits, or payment reference for fiat deposits
- Deposit amount and token, currency, or payment method
- Date and time of the transfer
- Screenshot of the deposit or transfer, including the address or account details used
Once you have these details, submit them to KAST Concierge so we can quickly review your case.
If you sent an unsupported asset: Recovery isn’t guaranteed. In some cases, our team may be able to retrieve your funds, but the process can take 1–2 weeks and fees may apply.
What Happens After I Contact Concierge?
After you contact KAST Concierge, our team will review your case and may ask for extra details depending on whether it is a crypto or fiat deposit. If the funds can be located or credited, we’ll guide you through the next steps. If additional information is needed to complete the review, we’ll let you know right away.
Frequently Asked Questions
Can deposits ever get lost permanently?
In most cases, no. Deposits are either credited, refunded, or reviewed for possible recovery depending on the situation.
What happens if I use the right network but send the wrong token?
If you send the wrong token type, even on the correct network, the funds will not be credited automatically. They may be lost, or if eligible, recovery can take 1–2 weeks and fees may apply.
Why does support need my TxID?
The TxID is like a receipt on the blockchain. It lets our team trace your transaction and confirm whether it reached us.
What happens if I try to deposit during scheduled maintenance?
Deposits made during maintenance will not be credited until the system is back online. Once restored, the funds should appear without additional action.
Can deposits from exchanges take longer than from personal wallets?
Yes. Some exchanges batch transactions, which can add extra delays before the funds reach your KAST account.
Should I wait 48 hours for a crypto deposit?
Not usually. If your crypto transaction is confirmed on-chain but still isn’t showing in KAST after about 30 minutes, check that you used the correct network, supported token, deposit address, and met the minimum amount. If the received amount was below $1 after network fees, it will not be credited. If the amount was at least $1 and everything else looks correct, contact KAST Concierge with your TxID.