This article explains how PENGU Card delivery works and what to do if you run into issues. It also covers what to expect during shipping and how to get help quickly if something goes wrong.
What Should I Expect for My Pengu Card Delivery Timelines?
Physical Pengu cards are shipped via DHL, with typical delivery taking about 8 business days (around 2 weeks). Delivery times may vary depending on your region, customs processing, and local courier handling.
If you recently placed your order, allow some time for shipping details to become available after your order is processed.
How Do I Check the Status of My Pengu Card Delivery?
If your order includes a tracking number, you can use it to track your shipment directly with the courier. Tracking is not available within the KAST app.
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What Do I Need Before Contacting Support About a Delivery Issue?
To resolve delivery issues faster, make sure you have the following ready:
- The email or phone number linked to your KAST account
- Your order details (as shown in the confirmation email)
- The shipping address you entered at checkout
- Your tracking number
What Should I Do If My Delivery Is Delayed?
Delays can happen due to customs processing, address checks, or local courier schedules.
What To Do
- Check your tracking updates for the latest status.
- Confirm your shipping address is correct.
- Allow time for the next update, as tracking may not refresh for 24–72 hours.
- If there’s no movement for several days or the package appears stuck, contact Concierge in the app.
What Should I Do If Tracking Says “Delivered” but I Didn’t Receive My Card?
Couriers may sometimes mark packages as delivered early or leave them in a secure location.
What To Do
- Check with others at your address, such as a front desk, security, roommates, or neighbors.
- Look in common drop-off locations like a mailroom, reception, or package locker.
- Review the tracking page for any delivery notes, such as a photo or location details.
- If you still can’t find your card, contact Concierge in the app immediately so your card can be secured.
What If My Pengu Card Was Delivered to the Wrong Address?
Treat this as a security issue.
What To Do
- Contact Concierge in the KAST app immediately.
- If you can access your account, go to Cards and freeze your card.
- Be ready to confirm your correct shipping address so Concierge can guide the next steps.
What Should I Do If My Pengu Card Arrives Damaged?
If your physical card arrives damaged (bent, peeling, unreadable, or not working at terminals), you should request assistance immediately.
What To Do
- Do not attempt to use the card at an ATM or terminal.
- Contact Concierge in the app as soon as possible.
- Provide a clear photo of the damage if you can.
Frequently Asked Questions
How long does Pengu card delivery take?
Physical Pengu cards typically deliver in ~8 business days (~2 weeks), but delivery can vary by region, customs, and local courier handling. The KAST app (and your tracking link, if available) is the best source for your latest status.
Will I get a tracking number?
Yes, you may receive a tracking link via email once your card has been dispatched. If you don’t see it right away, check your email again later, as tracking is sometimes only available after the first courier scan.
What should I do to keep my account safe if my card is missing?
If your card is delayed, marked delivered but missing, or delivered to the wrong location, contact Concierge immediately. Also consider freezing the freeze the card to prevent unauthorized use.
How do I contact concierge about delivery issues?
Open the KAST app and use the in-app concierge option. Include your order details, shipping address, and any tracking information to speed up resolution.