You can use KAST Pay to send Hong Kong dollars (HKD) from your KAST account to a supported bank account in Hong Kong.

This article explains how to send HKD, what fees apply, what recipient details you may need, how long a payout can take, and what to do if something goes wrong.

How Do I Send HKD From KAST?

Good to Know: If this is your first time sending an HKD payout, you may be asked to complete additional verification or accept partner terms before continuing. Follow the instructions in the KAST app to complete any required steps.

To send HKD with KAST Pay:

	1. Open the KAST app.
	2. Go to the Pay tab.
	3. Under New Payment, select Instant Payout.
	4. Choose HKD as your payout currency.
	5. Accept the Terms and Conditions, then tap Continue. 6. You may be asked to provide additional information or documents, such as your Tax Identification Number (TIN), Proof of Address (PoA), Source of Funds (SoF), or Social Security Number (SSN).
	7. Enter the amount you wish to send, tap Confirm.
	8. Choose whether to transfer to your own account or to someone else, enter recipient’s details.
	9. Review the details and confirm your transaction.

Review all payout details in the app before confirming.

What Are the Fees for Sending HKD?

The following fees apply to HKD payouts:

You’ll see the applicable fees and final recipient amount in the KAST app before confirming your payout.

What Is the Minimum HKD Payout Amount?

The minimum amount you can send is 100 HKD.

Your available payout limits may depend on your account eligibility, payout corridor, supported payout rail, and applicable local requirements.

Which Bank Accounts Can Receive HKD?

You can send HKD to supported local bank accounts in Hong Kong that can receive Hong Kong dollar transfers through the FPS / ECG / CHATS payout rail.

The recipient information required may include:

• Recipient name
• Bank name
• Account number
• SWIFT code
• Country of bank
• Beneficiary type, such as Individual or Business
• Purpose of transfer
• Additional information requested during the payout flow

The exact information required may vary. Follow the instructions shown in the KAST app when adding your recipient.

Good to Know: Double-check the recipient details before confirming your payout. Incorrect or unsupported bank details may cause the payout to fail or be returned.

How Long Does an HKD Payout Take?

HKD payouts are typically processed in real time or by the next business day (T+1), depending on the payout rail and bank processing.

Transfers submitted outside banking hours, on weekends, or during public holidays may take longer. Additional bank or compliance checks may also affect processing times.

You can check the status of your payout in the KAST app.

Can I Send HKD to Someone Else’s Bank Account?

Yes. You can send HKD to a supported individual or business bank account in Hong Kong, provided the beneficiary and bank account are eligible for the payout.

Make sure all recipient information is correct before confirming your transfer.

What Should I Do if My HKD Payout Hasn’t Arrived?

If your HKD payout hasn’t arrived within the expected timeframe:

1. Check the payout status in your Transaction History.
2. Make sure the recipient’s bank details are correct.
3. Ask the recipient to check with their bank for any pending transfer.
4. If you still need help, contact KAST Concierge in the app.

For more information, see What Should I Do If My KAST Payout Hasn’t Arrived Yet?

Frequently Asked Questions

Do I Need to Verify My Account Before I Can Send HKD?

Yes. Your KAST account must complete the required verification before you can use KAST Pay.

For some payout corridors, you may also be asked to complete additional verification or accept additional terms before sending your payout.

Why Am I Being Asked to Complete Additional Verification Before Sending HKD?

Some HKD payouts may require additional verification before you can continue.

If additional verification is required, you’ll see the necessary steps in the KAST app. Complete the requested information before trying to submit your payout.

Who Can Send HKD With KAST Pay?

HKD payouts are available to eligible KAST users where the selected payout corridor is supported.

Availability may depend on factors such as your account status, residency, user type, beneficiary country, selected payout currency, and other eligibility requirements.

Why Can’t I See HKD as an Option in KAST Pay?

HKD payouts may not be available for every account.

Availability can depend on your account eligibility, residency, user type, beneficiary country, selected payout currency, supported payout rail, or other applicable requirements.

If HKD isn’t available for your account, it may not appear as an available payout option in the app.

Why Can’t I Continue With My HKD Payout?

You may not be able to continue if additional verification is required or if your account, recipient, bank, or selected payout corridor isn’t supported.

Check the information shown in the KAST app and complete any requested steps. If you still can’t continue, contact KAST Concierge.

Do I Need to Accept Additional Terms Before Sending HKD?

You may be asked to accept additional partner terms and conditions before initiating an HKD payout.

If required, you’ll be prompted in the KAST app before you can continue.

What Is the Minimum Amount I Can Send in HKD?

The minimum HKD payout amount is 100 HKD.

Are There Any Limits for HKD Payouts?

Yes. Your available limits may depend on your account eligibility, payout corridor, supported payout rail, and applicable local requirements.

You’ll see the available amount, fees, and any limits or restrictions during the payout flow before you confirm.

What Recipient Details Do I Need to Send HKD?

You may need to provide information such as the recipient’s name, bank name, account number, SWIFT code, country of bank, beneficiary type, and purpose of transfer.

The exact information required is shown in the KAST app when you add your recipient.

Can I Send HKD to a Business Bank Account?

Yes, if business beneficiaries are supported for your payout and the recipient’s bank account is eligible.

Select the appropriate beneficiary type and provide the information requested in the KAST app.

Why Is My HKD Payout Taking Longer Than Expected?

HKD payouts are typically processed in real time or by the next business day (T+1), but some transfers may take longer.

Delays may occur because of banking hours, weekends, public holidays, or additional bank or compliance checks. If your payout is delayed because of a weekend or public holiday, please wait until the next business day has passed before contacting KAST Concierge.

Can I Cancel or Change an HKD Payout After I Confirm It?

Once an HKD payout has been confirmed and processing has started, it will not be possible to cancel or change it.

If you entered incorrect information, contact KAST Concierge as soon as possible. We’ll check whether any action is still available for your payout.

What Happens if My HKD Payout Fails?

If your payout fails or is returned, the timing and handling of the funds may depend on the payout status and reason for the failure.

Go to your Transaction History and open the payout transaction details to check the decline reason and latest status. If the funds haven’t been returned or you need more information, contact KAST Concierge.

Where Can I Check the Status of My HKD Payout?

You can check your payout status and transaction details in the KAST app.

If the status hasn’t updated after the expected delivery timeframe, or after the next business day if there was a weekend or public holiday, contact KAST Concierge for help.

Can I Get Proof of My HKD Payout?

You can check the details of a successful payout in your Transaction History.

If you need additional confirmation or proof of payment, contact KAST Concierge.

Can I Send HKD From Any Country?

HKD payouts are available only where KAST Pay and the HKD payout corridor are supported for your account.

Availability may vary based on your residency, account eligibility, user type, payout corridor, and other applicable requirements.