This article explains where to find the tracking number for your KAST card order, how to track your shipment, and what to do if you haven't received tracking information yet.
How Do I Get the Tracking Number for My KAST Order?
If your order (including card deliveries) comes with a tracking number, you will automatically receive it by email once your order has shipped. This email will include the tracking number itself and a direct link to the courier’s tracking page, so you can monitor your shipment’s progress and estimated delivery date.
When Will I Receive the Tracking number?
The tracking number is generated as soon as your order is shipped. If your order is still being processed, a tracking number will not yet be available — you’ll only receive it once the shipment is on its way.
How Do I Check the Status of My Card Delivery?
If your order includes a tracking number, you can use it to track your shipment directly with the courier. Tracking is not available within the KAST app.
Steps
|
|
|
|
|
What Should I Do If I Don’t See the Email?
- Check your inbox and spam/junk folder: Sometimes shipping confirmation emails can get filtered into spam or promotions.
- Keep in mind not all orders include tracking: In some cases, specific shipping methods may not generate a tracking number. If that happens, you’ll still receive a confirmation email letting you know your order has shipped.
- Contact KAST Concierge if needed: If you believe your order has shipped but you haven’t received tracking information, reach out to our support team with your order details. We can confirm your shipment status and resend your tracking number if one is available.
Frequently Asked Questions
Do all KAST orders include a tracking number?
No, not every order will include a tracking number. Some smaller items or shipping methods do not generate one, but you’ll still receive an email confirmation once your order has shipped.
Where will I find my tracking number?
If your order includes tracking, you’ll get it in your shipping confirmation email. The email will contain both the tracking number and a link to the courier’s website so you can follow your delivery.
Can I see my tracking number in the KAST app or website?
The main way you’ll receive tracking details is by email. However, in some cases, you may also be able to view your order status in the app under the Orders or Card Delivery section.
How long after placing my order will I get the tracking number?
You’ll only receive a tracking number once your order has shipped. If your order is still being processed, the tracking number will not be available yet.
What should I do if my tracking number doesn’t work?
Sometimes tracking numbers take a few hours to update in the courier’s system. If it still doesn’t work after 24 hours, contact KAST Concierge so we can check the status with the courier.
What if I lose the shipping confirmation email with my tracking number?
If you can’t find the email, first check your spam or junk folders. If it’s still missing, contact support and we’ll resend the tracking details if they are available.