Confirming your registered email and phone number ensures your contact information is accurate and secure. This article explains how to view your details in the KAST app and what to do if your information is incorrect.
How Do I View My Registered Email and Phone Number?
You can confirm your registered contact details directly from the KAST app:
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How Do I Update My Phone Number and Email Address on KAST?
To update either your phone number or email address, you’ll need to contact KAST Concierge directly. For security, our team may require identity verification before making any changes.
- Contact Concierge: Use the available support channels (WhatsApp, Telegram, Email, or WeChat) to request an update to your registered details.
- State your reason: Explain why you need the change (e.g., lost access, security concerns, or personal preference).
- Provide account details: Share your full name as registered, date of birth, and the new phone number or email address you want to use.
- Verify your identity: Concierge may request additional proof before approving the update.
- Get confirmation: Once processed, you’ll receive a confirmation to your new email or SMS to your new phone number.
If you no longer have access to your old email or phone number, let Concierge know. They will guide you through extra verification steps to secure your account and complete the update.
Why Do I Need to Keep My Details Updated?
Keeping your details updated ensures secure access and smooth account management. It helps with account recovery, delivers security alerts and transaction updates to the right contacts, and prevents issues like blocked logins, failed verifications, or delayed support.
Frequently Asked Questions
Can I have more than one phone and email linked to my account?
No, each KAST account can only hold one active email address and phone number at a time. If you need to change it, the old one will be replaced.
Why can’t I update my email address and phone number in the KAST app?
Your email address and phone number are your primary identifiers for security purposes. Allowing direct edits could expose your account to unauthorized access.
How long does it take for an email and phone number update to take effect?
Email and phone number updates typically take effect immediately after verification. In some cases, additional security checks may extend the processing time.
What should I do if I stop receiving KAST emails or SMS messages?
First, confirm that your registered details are correct in the app. If they are correct but you still aren’t receiving messages, reach out to Concierge for further assistance.
Can I use a work email to register my account?
Yes, but it’s better to use a personal email. Work emails may become inaccessible if you change jobs, which can block recovery.
What if I move to a new country with a different phone number?
You’ll need to contact Concierge to update your phone number. Be prepared to verify your identity and provide the new international number.