How Do I Activate or Reactivate My KAST Account?

This article explains how to activate a new KAST account, how to reactivate an existing one, and what to do if you run into issues during verification.

How Do I Activate a New KAST Account?

	1. Open the KAST app.
	2. On the Sign Up screen, choose one of the available options: Continue with Google/Apple → Select your Google or Apple account and approve the sign-in. Continue with Mobile → Enter your phone number and verify with the OTP sent by SMS. Continue with Email → Enter your email address and verify with the OTP sent to your inbox.
3. Set a PIN for security (optionally enable Face ID/Touch ID).
	4. Your account is now created. On the dashboard, tap Verify your identity.
	5. Complete KYC with a valid ID and live selfie.  Once KYC is approved, your KAST account is activated and ready to use.

How Do I Reactivate My KAST Account?

1. Open the KAST app and tap Sign In.
2. Follow any reactivation prompts (you may be asked to reverify identity or update details).

3. If reactivation fails or you see an error, contact KAST Concierge for assistance.

    

Why Might Reactivation Be Required?

Reactivation may be required if your account is placed on a security hold, flagged for compliance updates such as KYC verification, or becomes inactive for an extended period.

What If I Can’t Complete Verification?

• Document issues: Ensure your ID is valid, glare-free, and fully visible (no cropping).
• Selfie/face scan: Remove hats/glasses and use good lighting; follow on-screen framing.
• Mismatched data: Names, DOB, and address must match your documents exactly.

• Connectivity problems: Switch to a stable connection and retry OTP or uploads.

   

When Should I Contact KAST Concierge?

Contact KAST Concierge if you’re unable to receive or enter an OTP after several tries, if the app requests additional documents you can’t provide, or if your reactivation keeps failing due to an unknown error.

For details on how to reach our team, check this guide: How Can I Contact KAST Concierge?

Frequently Asked Questions

Can I use KAST without completing verification?

No. Verification is required to activate your account and access KAST services.

What ID documents are accepted for KYC?

Passport, national ID, or driver’s license are typically accepted. The document must be valid, readable, and unaltered.

Do I need a Proof of Address for activation?

In many regions, yes. Provide a recent (≤3 months) utility bill, bank statement, or government letter showing your full name and address.

Why was my selfie rejected?

Most rejections are due to low light, glare, or face obstruction. Retake the selfie in bright, even lighting with your face fully visible.

How long does verification take?

Automated checks complete within minutes when documents are clear. Manual reviews may take longer depending on volume and case complexity.

I made a typo in my personal details, how do I fix it?

If the typo blocks verification, restart the step and correct it. If you’ve already submitted, contact Concierge to update your details securely.

Will reactivation affect my cards or balance?

No, your assets remain linked to your account. Access is restored once reactivation is complete.