This article explains what happens if you accidentally create more than one KAST account, how it affects your access, and what you need to do to fix it. You’ll also learn how to contact Concierge so we can help you keep the right account active and close any duplicates.
How Did I End Up With A Duplicate Account?
Sometimes duplicate accounts happen by mistake. Common reasons include:
- Signing up again with a new email or phone number and forgetting you already registered.
- Losing access to your old phone or inbox and creating a new account instead of recovering the original.
- Trying to fix a login or verification issue by creating a fresh account.
If any of this sounds familiar, there’s a chance you may have more than one KAST account linked to your identity.
What Happens If I Have A Duplicate Account?
Because KAST accounts are tied to your identity and verification details, having more than one can cause issues with security and compliance. When our systems detect duplicates:
- Your account(s) may be temporarily restricted while we review them.
- We may pause certain actions (like card creation) until the situation is resolved.
- Our team may contact you to confirm your details and decide which account should remain active.
These checks help protect you and ensure we meet regulatory requirements.
How Do I Fix A Duplicate Account?
If you think you have a duplicate account, the best thing to do is contact us so we can help you fix it:
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- Tell us you think you have a duplicate account and share the emails or phone numbers you might have used.
- Follow the instructions from our team — we may ask you to confirm your identity and choose which account you want to keep.
Once confirmed, we’ll keep one account active and close or disable the duplicates in line with our policies.
What Happens To My Balance And Cards?
When we resolve duplicate accounts, our goal is to keep your funds and usage safe and consistent:
- Your active account will remain your main profile for cards, transfers, and future verification.
- Any funds in a duplicate account will be handled according to our compliance and security rules, and our team will explain what applies in your case.
- Some cards linked to a closed or duplicate profile may be blocked or replaced for security reasons.
If you’re worried about a specific card or balance, just ask Concierge — we’ll walk you through what will happen step by step.
Can I Prevent Duplicate Accounts In The Future?
Yes. To avoid duplicate accounts:
- Always try resetting your password instead of creating a new profile if you can’t log in.
- Keep your email and phone number up to date in your existing account rather than signing up again.
- Contact Concierge if you’re unsure whether you already have an account — we’ll check it for you.
Keeping a single, verified KAST account makes your experience smoother and more secure.
Frequently Asked Questions
Why can’t I have more than one KAST account?
KAST accounts are personal and linked to your identity for compliance and security reasons. Having multiple accounts makes it harder to verify activity and can create risks around fraud prevention and regulation, so we limit each person to one account.
Will my funds be lost if a duplicate account is closed?
No. Any valid funds connected to you are handled in line with our compliance and security policies. Concierge will explain exactly what applies to your situation and how your balance will be managed.
Can I open a new account instead of fixing my old one?
No. If you already have a KAST account, you must use and update that account rather than creating a new one. If you’re having trouble accessing it, reach out to Concierge so we can help you recover it.
Can each family member have their own KAST account?
Yes, as long as each person meets the eligibility and verification requirements. However, one person should not hold multiple accounts in their own name, and accounts should never be shared.
What happens if KAST finds duplicate accounts and I don’t report them?
If our systems detect duplicates, your accounts will be flagged and temporarily restricted while we review them. Contacting Concierge early usually makes the process faster and reduces the chance of interruptions.
Can I change my personal details instead of opening a new account?
Yes. In most cases you can update your email, phone number, or address directly in the app under Settings. If something can’t be edited, Concierge can help you update it without needing a new account.
What if my duplicate accounts are in different countries or regions?
Regional rules may apply, so it’s important to talk to Concierge. We’ll review your profiles, explain what’s allowed in your case, and help you keep your account compliant with local regulations.
Does language affect duplicate accounts?
No. Whether you use KAST in English, Spanish, or Portuguese, our systems still treat you as a single customer. You can switch app language in settings without needing a separate account.