How Do I Merge My KAST Accounts?

This article explains why you might run into an account conflict during signup and how to resolve it by merging your KAST accounts so you can continue registration without starting over.

What Is Account Merging on KAST?

Account merging is a built-in feature designed to help you resolve signup conflicts caused by incomplete registrations.

If KAST detects that an existing account linked to your email or phone number is Inactive (meaning registration was never completed), you’ll automatically see a prompt offering to merge accounts.

This allows you to continue signup without losing progress.

When Will I See the Account Merge Prompt?

You’ll see the account merge popup automatically when:

• You attempt to sign up using an email or phone number that already exists in the system, and
• The existing account is marked as Inactive

What Options Do I Have When Merging Accounts?

When the account merge prompt appears, you’ll be given two choices.

	Option 1: Combine Accounts (Recommended) What happens: The system permanently deletes the old, incomplete account and applies its credentials to your current signup. Result: You immediately bypass the error and continue registration at the next step, starting with Country of Residence selection. This is the fastest and recommended option.
	Option 2: Use A Different Email Or Phone Number What happens: You decline the merge and enter a completely new email address or mobile number. Result: You continue signup using new credentials, while the old inactive account remains unchanged. Choose this if you prefer not to merge.

How Do I Merge My KAST Accounts?

If your account is eligible, the process is automatic.

Steps

	Continue the signup process in the KAST app.
	When prompted, review the Account Merge popup. Select Combine Accounts to proceed.
	Continue onboarding from the Country of Residence step.

No manual support request is needed if the option appears.

Are There Any Restrictions On Account Merging?

Yes. Account merging is only available under specific conditions.

You can only merge accounts if the existing account is Inactive.

You cannot merge accounts if the existing account is:

• Active
• Pending verification
• Suspended
• Restricted

If the Combine Accounts option does not appear, you’ll need to continue signup using a different email address or phone number.

Frequently Asked Questions

Will I lose any data when I merge accounts?

No, you will not lose any data from your active signup. Only the old, incomplete account is deleted, and your current registration continues normally.

Can I merge two fully active KAST accounts?

No, fully active accounts cannot be merged. For security and compliance reasons, only inactive accounts are eligible for merging.

What if I don’t see the merge option?

If the merge option does not appear, the existing account is not eligible for merging. In this case, you’ll need to continue signup using a new email address or phone number.

Do I need to contact support to merge accounts?

No, you don’t need to contact support if your account is eligible. The merge prompt appears automatically during signup when a conflict is detected.

What should I do if I’m still stuck?

If you’re unable to proceed and believe there’s an issue, contact KAST Concierge through the app. Be sure to include the email address and phone number you’re trying to use so the team can assist you faster.