This article explains why you might run into an account conflict during signup and how to resolve it by merging your KAST accounts so you can continue registration without starting over. It also explains what happens if you joined KAST through a KAST Link.
What Is Account Merging on KAST?
Account merging is a built-in feature designed to help you resolve signup conflicts caused by incomplete registrations.
If KAST detects that an existing account linked to your email or phone number is Inactive (meaning registration was never completed), you’ll automatically see a prompt offering to merge accounts.
This allows you to continue signup without losing progress.
When Will I See the Account Merge Prompt?
You’ll see the account merge popup automatically when:
- You attempt to sign up using an email or phone number that already exists in the system, and
- The existing account is marked as Inactive
You may also see this flow if you started signup through a KAST Link and KAST detects that the email or phone number you are using already belongs to an incomplete account.
What Options Do I Have When Merging Accounts?
When the account merge prompt appears, you’ll be given two choices.
Option 1: Combine Accounts (Recommended)
This is the fastest and recommended option. |
|
Option 2: Use A Different Email Or Phone Number
Choose this if you prefer not to merge. |
How Do I Merge My KAST Accounts?
If your account is eligible, the process is automatic.
Steps
|
|
|
|
|
No manual support request is needed if the option appears.
What Happens If I Joined Through a KAST Link?
If you started signup through a KAST Link and are prompted to combine accounts, select Combine Accounts to continue with the same signup flow.
After an eligible merge, your KAST Link claim should carry over to your combined account, so you do not need to restart signup or request a new link.
If the KAST Link does not appear after merging, or if you think the link was not applied correctly, contact KAST Concierge through the app and include the email address or phone number you used during signup.
Are There Any Restrictions On Account Merging?
Yes. Account merging is only available under specific conditions.
You can only merge accounts if the existing account is Inactive.
You cannot merge accounts if the existing account is:
- Active
- Pending verification
- Suspended
- Restricted
If the Combine Accounts option does not appear, you’ll need to continue signup using a different email address or phone number.
Frequently Asked Questions
Will I lose any data when I merge accounts?
No, you will not lose any data from your active signup. Only the old, incomplete account is deleted, and your current registration continues normally.
Can I merge two fully active KAST accounts?
No, fully active accounts cannot be merged. For security and compliance reasons, only inactive accounts are eligible for merging.
Will my KAST Link still work after I combine accounts?
If your account is eligible for merging, your KAST Link claim should carry over to the combined account. If it does not appear or you believe it was not applied correctly, contact KAST Concierge through the app.
What if I don’t see the merge option?
If the merge option does not appear, the existing account is not eligible for merging. In this case, you’ll need to continue signup using a new email address or phone number.
Do I need to contact support to merge accounts?
No, you don’t need to contact support if your account is eligible. The merge prompt appears automatically during signup when a conflict is detected.
What should I do if I’m still stuck?
If you’re unable to proceed and believe there’s an issue, contact KAST Concierge through the app. Be sure to include the email address and phone number you’re trying to use so the team can assist you faster.