This article explains KAST’s policy on multiple accounts, what happens if you accidentally create a duplicate.
Can I Have More Than One KAST Account?
No. Each person is allowed only one KAST account for compliance, security, and fraud prevention reasons.
Your KAST account is tied to your identity and verification details (such as your name, date of birth, and ID documents), so creating more than one personal account can cause issues with verification, limits, and card usage.
If you need to change information (like your phone number, email, or address), you should update your existing account, not create a new one.
What Happens If I Have A Duplicate Account?
If our systems detect that you have more than one account, one or more of the following may happen:
- Your accounts may be temporarily restricted while we review them.
- We may ask you to confirm your details and choose which account you want to keep.
- Duplicate or unused accounts may be closed in line with our compliance policies.
This is done to protect both you and KAST from misuse, fraud, and regulatory issues.
How Do I Know If I Already Have A KAST Account?
If you’re not sure whether you’ve already signed up with KAST:
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If an account already exists, Concierge will help you regain access instead of creating a new one.
What Should I Do If I Created A Second Account By Mistake?
If you realize you’ve opened a second KAST account:
- Do not complete verification on the duplicate account.
- Open the KAST app and go to Concierge.
- Start a chat and explain that you think you have a duplicate account.
- Provide any requested details (such as the email or phone number used on each account).
Our team will review your accounts, help you keep the correct one active, and close or disable the duplicate according to our policies.
Frequently Asked Questions
Can I open a new KAST account if I forget my login details?
No. If you can’t log in because you lost access to your email or phone number, you should recover your existing account rather than creating a new one. Since KAST uses OTP (one-time passwords) instead of traditional passwords, contact Concierge and they will help you securely regain access.
Why am I not allowed to have more than one KAST account?
Multiple accounts make it harder to verify your identity, monitor activity, and meet regulatory requirements. Limiting each user to one account helps keep the platform secure, compliant, and fair for everyone.
What should I do if I used different emails to sign up twice?
Contact Concierge and provide both email addresses. Our team will review your accounts, confirm your identity, and help you keep one active account while closing any duplicates.
Will my funds be safe if a duplicate account is closed?
Yes. If we need to close a duplicate account, any valid funds linked to you will be handled according to our policies and applicable regulations. Concierge will explain what will happen in your specific case.
Can family members each have their own KAST account?
Yes. Each individual person can have their own KAST account as long as they meet eligibility and verification requirements. However, one person should not hold multiple accounts in their own name.
Can I share my KAST account with someone else instead of them creating their own?
No. For safety and compliance reasons, your KAST account is personal and non-transferable. You should never share your login, card, or verification details with anyone else.
What happens if I don’t tell KAST about my duplicate account?
If our systems detect duplicate accounts, they may be flagged automatically for review, which can lead to temporary restrictions. Letting Concierge know early helps resolve the issue faster and reduces the risk of interruptions.
Can I change my country or region without opening a new account?
In many cases, you can update your address and some regional details, but certain changes may require additional checks. If you’re moving long term (for example, staying in a new country for more than six months), contact Concierge so we can guide you through the correct process.
What if I accidentally started verification on my second account?
Tell Concierge as soon as possible and provide the email or phone number for both accounts. Our team will review your profiles and advise on which account to keep and how to proceed.
How can I contact KAST if I think I have more than one account?
You can reach us directly via Concierge in the KAST app or by emailing support@kast.xyz. Share as many details as you can (name, email, phone) so we can quickly locate and resolve any duplicate accounts.