How Do I Redeem My KAST Cashback?

This article explains how to redeem your KAST cashback in the app, what “Redeemable” vs “Locked” means, and how redeemed cashback is applied to your next card purchase.

How Do I Redeem My Cashback In The KAST App?

	Open the KAST app. Go to Rewards.
	Check your Redeemable cashback balance. Tap Redeem.
	Click Redeem now.
	Review the amount you’re redeeming, then confirm.
	Review and confirm the transaction.

Note: Redemption is manual. If you don’t tap Redeem, your cashback stays in your Rewards Balance.

What Happens After I Redeem My Cashback?

After you redeem, your cashback is automatically applied to your next eligible card purchases. No further action is needed.

How Do I Use Redeemed Cashback On Card Purchases?

Redeemed cashback is the first thing used when you make a card purchase. Here's how it works:

• Purchase is less than redeemed amount: The full purchase is covered by cashback. The remainder stays in your account.
• Purchase is more than redeemed amount: Cashback covers the first portion; the rest is charged to your card spending account balance.

Example: You redeem $10. Your next purchase is $25 → $10 from cashback, $15 from your card balance.

What Can I Do If I Can't Redeem My Cashback?

If the Redeem button is missing, disabled, or your balance isn't redeemable yet, here are the most common reasons:

• Your cashback is still locked — Some regions have a fixed timelock before cashback becomes redeemable.
• Redemption isn't available in your region — Cashback redemption is limited to users in card-supported countries.
• Your account is temporarily restricted — In some cases, cashback may be locked during an account review.

Here's what to try:

1. Check whether your balance is marked Frozen in the Rewards screen.
2. Update the KAST app to the latest version.
3. Wait and try again if your cashback is timelocked.
4. If the issue continues, contact KAST Concierge for help.

Frequently Asked Questions

Can I redeem cashback automatically?

No — cashback redemption is manual. Open the KAST app, go to Rewards, and tap Redeem when you're ready.

Can I withdraw my cashback to a bank account or external wallet?

No. Cashback can only be used within the KAST app — it cannot be transferred to a bank account or external wallet. Once redeemed, it's applied automatically to your next eligible card purchase.

Does my cashback expire?

No, cashback never expires. Redeem it whenever you're ready — it'll be waiting in your Rewards Balance.

Why did my card spending account balance drop after a refund?

When a transaction is refunded, any cashback earned from it may be clawed back. Here's how it works:

• First, the amount is deducted from your Rewards Balance
• If your Rewards Balance isn't enough to cover it, the remainder is taken from your card spending account

I redeemed cashback, why didn't my purchase get fully covered?

Cashback only covers up to the exact amount you redeemed. If your purchase exceeds that:

• The redeemed cashback covers the first portion
• The remaining balance is charged to your card spending account

Example: You redeem $10, but spend $30 → $10 from cashback, $20 from your card balance.

Why is there a 14-day waiting period before I can redeem my cashback?

This is in place to protect you and ensure your rewards are accurate:

1. Transaction processing: It takes time for all card transactions to fully settle. The 14-day window ensures every eligible transaction is properly processed and reflected in your rewards balance before you redeem.
2. Fraud protection: The holding period ensures only legitimate, eligible transactions earn cashback — protecting all KAST users from fraudulent activity being rewarded before it's detected.

Once the 14-day period has passed, your cashback will move from Locked to Redeemable and you can tap Redeem in the Rewards section of the app.

Can I choose how much cashback to redeem, or does it all redeem at once?

When you tap Redeem, you will be given an option to choose a partial redemption or the full redemption.

What happens to my cashback if I close my KAST account?

Cashback cannot be withdrawn from KAST. If you close your account, any unredeemed cashback balance will be forfeited. We recommend redeeming and using all available cashback before initiating an account closure.