What are KAST Points?

KAST Points are rewards you can earn through eligible KAST activity, such as eligible card spend, while the current points program remains active.

This article explains how KAST Points work today. Do note that KAST Points earning ends on 30 November 2026. For more information, do refer to the information available here.

KAST Points are not cash, currency, property, securities, investments, tokens, debt, equity, or financial instruments. They are also not transferable and cannot be sold, assigned, gifted, or exchanged outside the options made available by KAST.

• 25,000 points for Premium
• 250,000 points for Private

Can I Still Earn KAST Points?

If you currently earn Points, you can continue through eligible activity until earning ends on 30 November 2026, subject to the existing Points terms. This update does not expand who can earn Points.

Premium plans currently earn points equivalent to 1% of eligible spend, and Private plans currently earn points equivalent to 2% of eligible spend, subject to the applicable terms.

For example, if you spend US$1,000 in eligible spend:

• Premium would currently earn 125 points
• Private would currently earn 250 points

This example uses the current internal reference rate. The reference rate does not make points cash and does not create any right to payment.

Where Can I See My KAST Points Balance?

You can check your KAST Points balance in the KAST app.

If you think your balance is incorrect, contact KAST Concierge for help reviewing your account.

Why Are My KAST Points Missing or Delayed?

KAST Points may not appear immediately after eligible activity. Processing times can vary depending on the transaction, membership tier, and applicable program terms.

If you expected points but do not see them, check whether:

• Your membership tier earns KAST Points.
• The transaction or activity was eligible for points.
• The transaction is still pending or has not fully cleared.
• The transaction was refunded, reversed, cancelled, or disputed.
• Points are shown separately from USD cashback in the Rewards section.
• Your app is updated to the latest version.
• Your account or Rewards activity is temporarily under review.

If your points still look incorrect, contact KAST Concierge with the transaction date, merchant, amount, membership tier, and a screenshot of your Rewards screen.

Why Didn’t I Earn Points on a Transaction?

Some transactions may not be eligible to earn points.

KAST Points are earned only on eligible spend and are subject to the applicable KAST Points terms. If you think points are missing, first check the points troubleshooting list above, then contact KAST Concierge with the transaction details.

How Long Does It Take for Points to Appear?

Points may not appear immediately after a transaction.

Processing times can vary depending on the transaction and the applicable program terms. If your points do not appear after the expected processing period, contact KAST Concierge.

Can I Combine Points From Multiple KAST Accounts?

KAST Points are expected to remain non-transferable.

If you have more than one KAST account or believe your points are split incorrectly, contact KAST Concierge for account-specific help.

Can KAST Change the Points Program?

Yes. KAST may modify, suspend, or terminate the points program, redemption options, or any future participation structure in accordance with the applicable terms.

Still Need Help?

If you have questions about your KAST Points balance or redemption options, contact KAST Concierge through the app or Help Center.