This article explains what a complimentary KAST Premium or Private membership upgrade is, how eligibility works, and what to know if you receive an upgrade offer from KAST.
What is the complimentary KAST Premium or Private membership upgrade I received?
KAST occasionally offers selected users a complimentary upgrade or extension to Premium or Private membership as part of limited campaigns.
These offers are customized and tailored for each eligible user. This means the membership tier, duration, benefits, and campaign details may vary depending on the specific offer shown to the user.
Am I eligible for a free KAST Premium or Private membership upgrade?
Eligibility is determined by KAST based on internal criteria and account status. These campaigns are designed for selected users and are not available to everyone.
If a user is eligible, KAST will notify them directly through official KAST channels, such as the app, email or push notification.
Why did I receive a free KAST Premium or Private membership upgrade?
If you received a complimentary upgrade or extension, it means KAST selected your account for a special membership campaign.
KAST is all for our top users, and these campaigns are one way we recognize valued members of the KAST community. The offer is intended to give eligible users access to higher-tier membership benefits and a stronger KAST experience.
What benefits are included in my free membership upgrade?
The benefits depend on the membership tier and the specific campaign.
A Premium or Private upgrade includes access to higher-tier benefits such as:
- Enhanced rewards on eligible KAST Reserve balances
- Higher cashback rates on eligible card spend
- Higher monthly cashback limits
- Premium or Private membership perks
- Card benefits linked to the upgraded tier
The exact benefits, limits, and duration will be shown in the official message sent to the user.
How can I get a card, use my Premium benefits, and what cashback am I entitled to?
If you receive a complimentary Premium or Private upgrade, your upgraded membership benefits apply to your KAST account for the offer period stated in the official campaign message.
To get a card and use your benefits, open the KAST app and follow the card ordering or membership instructions shown in your account or in the official upgrade message. Card availability, included cards, delivery, fees, and limits may depend on your membership tier, region, and campaign terms.
A complimentary Premium or Private membership upgrade does not always include a free physical card. Whether a physical card is included, which card type or design is available, and whether any card fees apply will depend on the specific campaign and what is shown in your official offer.
If you want to order a card, open the KAST app and go to the card section of your account. If an upgraded card is available to you, you should be able to follow the in-app steps to create or order it. If you do not see the card option after accepting your upgrade, please contact support so we can check your account.
Some physical card designs, including Pengu, Gold, Premium, or other limited card stock, may not be available at all times. If a card design is out of stock or not orderable in your account, this does not affect your membership upgrade or your eligible membership benefits.
If you already have a Standard, Black, or other KAST card, your existing card should remain active unless KAST tells you otherwise or you close, replace, or cancel the card in the app. Ordering an upgraded card does not automatically mean your old card stops working.
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Is my KAST Premium or Private membership upgrade really free?
If the official KAST message says the upgrade is complimentary or offered at $0, then the membership upgrade or extension is free for the period stated in that message.
Users should always check the official campaign message for the exact offer details, including membership tier, duration, and any applicable limits.
Will I be charged when the free membership period ends?
Your complimentary Premium or Private upgrade is free only for the period stated in the official campaign message.
After the free period ends, any future renewal, extension, or membership purchase will be paid unless your offer specifically says otherwise. Please check the details shown in your KAST app or official campaign message before renewing or extending your membership.
Do I need to do anything to activate my free membership upgrade?
Yes. If you want to use the free Premium or Private membership upgrade, you should accept it by following the instructions in the official KAST message.
If the message says the upgrade is already active, no further action is needed.
I accepted the upgrade, but my membership tier has not changed. What should I do?
If you accepted or confirmed your complimentary upgrade but your membership tier has not changed in the app, please contact support so we can check your account status.
In your message, include the email or phone number linked to your KAST account and a screenshot of the upgrade message or confirmation if available. A support specialist can review whether the upgrade was applied correctly and help with the next steps.
Will every KAST user get this free membership upgrade offer?
No. Complimentary Premium or Private upgrades are limited, targeted, and based on campaign eligibility.
Not receiving an offer does not mean anything is wrong with your account. KAST may run different campaigns for different users over time.
Will there be more free membership upgrade offers in the future?
KAST is always looking for ways to give more value to our users, especially those who are highly engaged with the KAST ecosystem.
While we cannot guarantee future offers, users should keep an eye on official KAST channels for future updates, benefits, and surprises.
How can I tell if a free membership upgrade offer is really from KAST?
To stay safe, only trust messages sent through official KAST channels, including the KAST app, official KAST emails, in app push notifications.
KAST will never ask for your password, recovery phrase, or sensitive security details to activate a membership upgrade.
I paid for a card, membership, renewal, or upgrade after receiving a free offer. What can I do?
We do not usually offer refunds for card upgrades, membership upgrades, renewals, or related fees. Instead, KAST may be able to offer an additional 12-month extension on your membership, depending on your account and the specific situation.
If you paid after receiving a complimentary upgrade offer, paid for a Standard card before receiving Premium, were charged for a renewal or extension, or want to ask whether a fee can be converted into a membership extension, please contact our support team at support@kast.xyz. A support specialist will review your account and manually apply the extension if eligible.
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