Why Can't KAST Find an Account Linked to My Phone Number?

If KAST can’t find an account with your phone number, it may be due to several reasons. This article outlines the most common causes and what you can do to resolve them.

What Are the Possible Reasons My KAST Account Can't Be Found?

	Incorrect Phone Number Double-check that you entered your phone number correctly, including the country code.
	No Account Registered With That Number If you’ve never registered on KAST with this phone number, no account exists under it. Try any other numbers you may have used.
	Verification Not Completed If registration was started but the OTP sent via SMS or WhatsApp wasn’t entered, your KAST account may not be fully set up.
	Deleted, Deactivated, or Frozen Account If your account has been deleted, deactivated, or frozen, it will no longer be accessible on KAST.
	Temporary System Issues In some cases, server or system issues may prevent your account from being found.

What Should I Do If My KAST Account Can’t Be Found?

• Double-Check Your Number: Ensure you’ve entered your phone number correctly, including country code.
• Try Another Number: If you have an alternate phone number, attempt to log in or recover your account with it.
• Complete Verification: If you started registration but didn’t finish, enter the OTP sent via SMS or WhatsApp.
• Contact KAST Concierge: If you still can’t find your account, reach out via the in-app Concierge and provide details such as your full name and possible phone numbers so we can assist you quickly.

Frequently Asked Questions

Can I register multiple KAST accounts with the same phone number?

No. Each phone number can only be linked to one KAST account. If your phone number is already associated with an existing account, you'll need to use a different mobile number or contact KAST Concierge for assistance.

I didn't receive the OTP. What should I do?

First, make sure you entered the correct phone number and have a stable mobile or internet connection. If the OTP still doesn't arrive after requesting a new code, contact KAST Concierge for further assistance.

Can I use a landline or VoIP number to register?

No. KAST requires a mobile phone number that can receive SMS or WhatsApp verification codes during registration. Landline and VoIP numbers are not supported.

I think my account was deleted. Can I recover it?

Recovery depends on the reason your account was deleted and your account status. Contact KAST Concierge with your registered phone number or email address, and our team will let you know whether recovery is possible.

Can I change the phone number linked to my account?

Yes. If you need to update the phone number associated with your KAST account, contact KAST Concierge and our team will guide you through the verification process to update it securely.