How Do I Change the Email Address on My KAST Account?

For your account's security, changing your registered email address must be handled directly by our support team. This guide explains the required process and the information you will need to provide to get started.

What Is the Process to Change My Email?

Follow these steps to ensure your request is handled smoothly and securely:

Contact Our Concierge Team: You must send your request from the phone number or email address currently registered to your KAST account.  This is a critical first step that helps us verify you are the account owner.

2. Provide Your Details: In your email, please include the following information:

• Your full name (as it appears on your KAST account)
• Your date of birth
• The new email address you wish to use

3. Complete the Verification: Our team will review your request and guide you through any additional verification steps needed to protect your account.

4. Receive Confirmation: Once the change is complete, you will receive a confirmation message at your new email address.

What Do I Need to Know Before Starting?

• What if I can't access my email? If you no longer have access to your registered email address, please contact our support team from any email. Be prepared to provide additional information so we can verify your identity.
• What if my new email is already in use? You cannot use an email address that is already associated with another KAST account. You will need to provide a new, unused email address for the change.

Frequently Asked Questions

Can I change my email myself in the app's settings? 

No. To protect your account from unauthorised changes, this process must be handled securely by our team.

Why do I have to contact support from my currently registered email? 

This is our primary way of verifying that the request is coming from the legitimate owner of the account, which helps keep your funds and information safe.

How long does it take to change my email address? 

Our team works to process requests as quickly as possible. The timeline can vary depending on how quickly we can complete the security verification, which typically takes between same-day and up to 3 business days.

The new email I want to use is on an old KAST account I don't use. What should I do? 

Each KAST account must have a unique email. You will need to provide a different email address that has never been registered with KAST.

Will changing my email affect my account balance or cards? 

No, changing your login email will not impact your funds, cards, or account history in any way.