Having trouble creating your KAST account in the KAST app? This guide covers the most common errors and how to solve them so you can get started.
How to Solve Common Error Messages When Creating Your KAST Account
Here are the most common messages and how to solve them:
- "Invalid email format": This means your email address format is incorrect. Please make sure you've entered a valid email (like username@example.com) without any typos or extra spaces.
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- "Invalid phone number": Double-check that you've entered your number correctly and selected the right country code from the dropdown menu.
What If I'm Not Receiving My Verification Email Or SMS?
If your verification code hasn't arrived within a minute or two, here’s what to do before trying again:
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2. Request a new code: Tap the "Resend OTP" button on the verification screen. Be sure not to tap it multiple times, as that can cause further delays. |
Why Isn't My ID Being Accepted During Verification (KYC)?
To protect your account, we need to verify your identity with a clear photo of your government-issued ID. If your document is rejected, it's usually because the image isn't clear enough for our system to read.
For a successful scan on the first try, make sure you:
- Use a valid, government-issued ID that is not expired.
- Place your ID on a flat surface in a well-lit room.
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Make sure all four corners of the ID are visible and there is no blur or glare from lights.
What If The KAST App Is Slow, Frozen, Or Not Loading?
If the app itself seems to be the issue, try these quick technical fixes:
- Check your connection: First, ensure you have a stable Wi-Fi or cellular data connection.
- Restart the app: Close the KAST app completely from your phone's app switcher and then reopen it. This resolves most minor glitches.
- Update the app: Visit your phone's app store (Apple App Store or Google Play Store) to make sure you have the latest version of KAST installed.
- Reinstall the app: If problems persist, try uninstalling and reinstalling the KAST app to clear any corrupted data.
- Check your device settings: Ensure your font size settings aren't too large, as this can affect how the app displays.
Still Having Troubles?
If you've tried these steps and still can't create your account, our Concierge team is ready to help. To get you the fastest solution, please have the following information ready:
- A screenshot of the error. This is the most helpful piece of information you can provide.
- The email or phone number you are trying to register with.
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Your device details (e.g., iPhone 14, Samsung Galaxy S23).
Frequently Asked Questions
Will I need My email and phone number to create a KAST account?
Yes, KAST requires both your email and phone number for account creation and security. This dual verification helps protect your financial information and ensures you can recover your account if needed.
Can I use KAST If I'm traveling internationally?
Yes, KAST works internationally, but you may need to verify your identity again if logging in from a new location. Make sure your phone can receive SMS messages while traveling for verification codes.
How long does the KAST account verification process take?
Most KAST verifications are completed within minutes if all information is submitted correctly. In some cases, additional verification may take up to 24 hours if manual review is needed.
What If I already have a KAST account but can't remember my password?
Tap "Forgot Password" on the login screen and follow the instructions to reset it. You'll receive a verification code via email or SMS to confirm your identity before creating a new password.
Does KAST work on all mobile devices?
The KAST app works on iOS devices running iOS 13 or newer and Android devices running version 8.0 or higher. For the best experience, we recommend using the latest version of your device's operating system.
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