If you have requested to delete your account and want to confirm its status, please review the information below.
What Happens After I Request Account Deletion?
- After you submit a request to delete your account, you will receive a confirmation email when your account has been successfully deleted. This email serves as your official confirmation.
- After deletion, you will no longer be able to access your account or any associated services. Any active cards linked to your account will be canceled, and any remaining balance will no longer be accessible.
How Do I Confirm the Status of My Account Deletion?
- Check Your Email: Look for a confirmation email from our Concierge team. This is usually sent within a few business days after your request is processed.
- Contact KAST Concierge: If you have not received a confirmation email or are unsure about the status of your request, please contact our Concierge team. Provide your account details and the date you submitted your deletion request for faster assistance.
Frequently Asked Questions
Can I reverse the account deletion once it is completed?
No, account deletion is permanent and cannot be reversed. Once your account is deleted, all data, cards, and balances associated with it are permanently lost.
What should I do if I still have a balance on my account?
Please make sure to withdraw or transfer any remaining funds before confirming your deletion request. Any balance left in your account will no longer be accessible once deletion is finalized.
How long does it take to process my account deletion request?
Most requests are processed within a few business days. If you do not receive confirmation within this timeframe, contact our Concierge team for an update.
Can I download my transaction history before deleting my account?
Yes, you should download or request a copy of your statements before submitting your deletion request. After deletion, you will no longer have access to past transaction history.
Will deleting my account also delete my KAST cards?
Yes, all physical and virtual cards linked to your account will be canceled automatically once your account is deleted. You will no longer be able to use them for transactions.
Can I open a new KAST account after deleting my old one?
Yes, you can create a new account at any time. However, you can’t reuse your phone number or email address.
Will deleting my account affect my KAST loyalty points?
Yes, any unused KAST Points will be permanently forfeited when your account is deleted. Be sure to redeem them before submitting your deletion request.
What if I change my mind after submitting a deletion request?
If your request has not yet been processed, contact KAST Concierge immediately to cancel it. Once deletion is completed, however, it cannot be undone.
Is my personal information erased when my account is deleted?
Yes, all personal data associated with your account will be permanently deleted in line with KAST’s privacy policy. Some information may be retained only if required by law or regulation.
How will I know my account has been successfully deleted?
You will receive a confirmation email from KAST once your request has been processed. This serves as official proof that your account has been deleted.