KAST now lets you track your physical card delivery directly in the app. You can check your card’s progress, view the estimated delivery window when available, and open the tracking page once your card has been shipped.
This makes it easier to see where your card is without waiting for email updates or contacting Concierge for routine delivery questions.
Who Can Use In-App Card Delivery Tracking?
In-app delivery tracking is available for eligible KAST Personal users who order a physical card after this feature becomes available.
The delivery tracker is shown while your physical card is being prepared and delivered. Once your physical card has been delivered and activated, the delivery tracker will no longer appear.
You will not see the delivery tracker if:
- You have a virtual card only.
- Your physical card was ordered before this feature was launched.
- Your physical card has already been activated.
- Tracking information is not available for your card yet.
Where Can I Find My Card Delivery Status?
To check your card delivery status:
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3. Select your physical card. 4. Look for the delivery tracker on the card details screen. |
The tracker appears on your physical card details page while your card is being prepared and delivered.
What Do the Delivery Statuses Mean?
Your card delivery may show one of the following statuses:
Ordered
Your physical card order has been placed and sent for processing.
Preparing
Your card is being produced, personalized, or prepared for shipment.
Shipping
Your card has been handed to the courier and is on its way to you.
If a tracking link is available, you can tap it to open the tracking page directly in the app.
Delivered
The courier has confirmed that your card has been delivered.
When your card is marked as delivered, you’ll be able to activate it in the KAST app if activation is required.
Delivery Issue
There is an issue with your card delivery.
If you see this status, tap Contact Concierge in the app so our team can help you.
Can I See an Estimated Delivery Date?
Yes, when available, the app will show an estimated delivery date range for your card.
The estimate may change as your card moves through production and shipping. If no estimate is available, the app may hide the estimated delivery date instead of showing a placeholder.
The estimated delivery date will no longer appear once your card is delivered or if there is a delivery issue.
How Do I Open the Tracking Link?
When your card is in the shipping stage and a tracking link is available, you will see a Tracking link button in the app.
Tap the button to open the tracking page inside the KAST app. The tracking page may be provided through KAST’s delivery tracking partner. You can then close the tracking page to return to your card details.
If the tracking page does not load, you may see: “Unable to load tracking page. Please try again later.” Use the retry option or check again later. Tracking pages may occasionally take time to update after the card has shipped.
Why Don’t I See a Tracking Link Yet?
You may not see a tracking link if:
- Your card has not shipped yet.
- The courier has not provided tracking details yet.
- The tracking page is not available yet.
- Your card delivery uses a shipping flow where tracking is only shown after the final delivery leg begins.
If your card is still being prepared, check the app again later for updates.
Will I Get a Notification?
Yes. You may receive a push notification when your card ships.
The notification will let you know that your physical card is on its way and will take you to your card details screen so you can track the delivery.
You may also receive a notification if there is a confirmed delivery issue and action is required.
What Should I Do If There Is a Delivery Issue?
If your app shows Delivery Issue, tap Contact Concierge from the app as soon as possible.
Concierge can help check what happened and guide you through the next steps.
Frequently Asked Questions
Can I Track a Card I Ordered Before This Feature Launched?
No. In-app delivery tracking is only available for eligible physical cards ordered after the feature becomes available.
Can I Track a Virtual Card?
No. Virtual cards do not require shipping, so they do not have delivery tracking.
Why Does My Tracking Page Show No Updates?
Courier tracking pages can take time to update after a card ships. If your tracking link has no updates yet, check again later.
What Happens After My Card Is Delivered?
Once your card is delivered, you can activate it in the KAST app if activation is required.
Who Should I Contact if My Card Is Delayed?
If your app shows a delivery issue, or if your card seems significantly delayed, contact Concierge through the app.
Why Can’t I See the Delivery Tracker on My Card Details Page?
The delivery tracker only appears for eligible physical cards ordered after in-app delivery tracking becomes available. If your card was ordered before launch, has already been activated, or is a virtual card, the tracker will not appear.
Does the Tracker Show Every Shipping Update from the Courier?
The app shows the main delivery stage, such as Ordered, Preparing, Shipping, Delivered, or Delivery Issue. For more detailed courier updates, open the tracking link when it is available.
Why Is My Card Still Showing as Preparing?
Your card may still be in production or waiting to be handed to the courier. Tracking details usually appear only after the courier receives the shipment and tracking information becomes available.
Why Is My Card Showing Shipping but There Is No Tracking Link?
Don’t worry if your status is Shipping. Your card is on the way, and the tracking link will be visible soon. The button appears only when tracking details are ready to open in the app.
Can My Estimated Delivery Date Change?
Yes. The estimated delivery range may update as your card moves through production and shipping. Courier timelines can change because of processing times, customs, local delivery conditions, or courier updates.
What Should I Do if the Estimated Delivery Date Has Passed?
Check the app for the latest delivery status and tracking link. If the card appears significantly delayed or the app shows a delivery issue, contact Concierge through the app.
What Should I Do if the Tracking Link Says My Card Was Delivered but I Did Not Receive It?
First, check with your building reception, mailroom, security desk, or neighbors in case the package was received on your behalf. If you still cannot find it, contact Concierge through the app.
Can Concierge See More Delivery Details Than I Can?
Concierge may be able to review additional shipment details and help investigate delivery issues. Contact Concierge through the app if your delivery appears delayed, failed, or incorrect.
Will I Still Receive Email Updates About My Card Delivery?
You may still receive shipping or courier emails when available. In-app tracking gives you another way to check your card delivery status directly from the KAST app.
Can I Change My Delivery Address After the Card Has Shipped?
Once your card has shipped, delivery address changes may not be possible. If you need help with an address issue, contact Concierge through the app as soon as possible.
Why Does the App Say Delivery Issue?
This means there may be a confirmed problem with your card delivery, such as an unsuccessful delivery or another shipping issue. Tap Contact Concierge in the app so our team can help.
Will My Card Still Work if the Delivery Tracker Disappears?
Yes. The delivery tracker is only related to shipping. Once your physical card has been delivered and activated, you can manage your card from the normal card details screen.
Is In-App Delivery Tracking Available for KAST Business Cards?
No. In-app delivery tracking is not currently available for KAST Business cards. It is only available for eligible KAST Personal physical cards ordered after the feature becomes available.