How Do I Cancel My KAST Card and Request a Refund?

This article provides step-by-step instructions for canceling your KAST card and requesting a refund, whether you've accidentally activated it, changed your mind, or have another reason for cancellation.

How Do I Cancel My KAST Card?

When you place an order for a physical KAST Card, you can cancel the order and ask for a refund as long as the order has not been shipped out.

To cancel your physical card order, please follow these steps:

1. Contact KAST concierge: Use the available channels or email our Concierge team with your request to cancel your card. Provide your account details and specify which card you wish to cancel.
2. Verification: For security, you will be asked to verify your identity before we process your cancellation.
3. Card deactivation: Once verified, our team will cancel your card order if it has not been shipped. 

When you create a virtual card, it is added to your wallet immediately. To delete your virtual card, please follow these steps:

	Open the KAST app. Tap the Card icon on the upper-right corner of the screen.
	Select the card you want to delete or cancel.  Click More.
	Click Cancel card.
	Tap Cancel to confirm.
	Enter your pin to cancel the card.

How Do I Request a Refund?

Please contact KAST Concierge to cancel your physical card order or your unused virtual card before requesting a refund. Your refund eligibility and the refund process will vary based on your specific situation:

• If you paid for the physical card and it has not been shipped: You may be eligible for a full or partial refund, depending on the time since purchase.
• If you activated the virtual card by mistake: Contact KAST Concierge as soon as possible. If the card has not been used, a refund may be possible.
• Refund method: Refunds are typically processed back to your original payment method, which in this case is your KAST account.

Note:

• Refund Amount: Refunds may be subject to processing fees or partial deductions based on usage or policy.
• Timeframe: Refunds are usually processed within 5-10 business days after approval.
• New Card Requests: If you wish to order a new card after cancellation, standard fees will apply.

Frequently Asked Questions

How long does it take to receive a refund after canceling my KAST Card?

Refunds are typically processed within a few business days after your cancellation request is confirmed. The exact timing may vary depending on your payment method and bank processing times.

Are there any fees for canceling my KAST Card?

No, KAST does not charge a cancellation fee for ending your card. However, standard network or bank fees may still apply in certain cases.

Will my KAST points or balance be refunded when I cancel my card?

Your unused balance will be refunded according to the refund method you select. KAST points remain in your account and are not lost when you cancel your card.

Can I cancel my KAST Card through the app?

Yes, you can start the cancellation process directly through the KAST app. Simply go to your card settings and follow the prompts to request cancellation.

What information do I need to provide to cancel my card and get a refund?

You may be asked to confirm your account details and provide identity verification. In some cases, you’ll also need to specify the preferred refund destination.

Can I reactivate my KAST Card after canceling it?

No, once a KAST Card is canceled, it cannot be reactivated. If you need a card again, you’ll need to request a new one.

What happens to my remaining balance when I cancel my KAST Card?

Any remaining balance will be refunded to you through your chosen refund method. Make sure to confirm where you’d like the refund to be sent during the process.

Do I need to return my physical KAST Card after canceling it?

You generally don’t need to return the canceled card, but it will no longer work once deactivated. For security, we recommend securely destroying the physical card after cancellation.

Does canceling my Card affect my KAST loyalty points or rewards?

Canceling your card does not affect your KAST points or rewards. These remain in your account and can be used with other KAST products or services.

Can I request a refund back to my bank account instead of my KAST balance?

Yes, you can typically request to have your refund sent to your original payment method or bank account. If that option isn’t available, the refund will be credited to your KAST balance.