If your KAST card is currently frozen, you can unfreeze it directly from the KAST app. Once unfrozen, your card becomes active again and can be used immediately for purchases and transactions.
Why Would I Freeze My KAST Card?
Freezing your card temporarily blocks new purchases, ATM withdrawals, and other outgoing transactions while keeping your card linked to your account.
You may want to freeze your card if:
- You've misplaced your card and need time to find it.
- You notice suspicious activity and want to prevent further transactions.
- You don't plan to use the card for a period of time.
- You want an extra layer of security without permanently deleting the card.
Why Would My KAST Card Be Frozen?
A card may be frozen for several reasons:
- Manual freeze: You froze the card yourself as a security measure.
- Declined transactions: Multiple failed transactions due to insufficient funds can trigger a freeze.
- Compliance or security hold: KAST may freeze your card if there are account or regulatory concerns.
If your card was frozen by KAST for compliance reasons, you may not be able to unfreeze it on your own. In this case, you must contact KAST Concierge for assistance.
How Do I Know If My KAST Card Is Frozen?
| Status | What You See in the App | Button Shown | What It Means for You |
|---|---|---|---|
| Frozen | “Frozen” label displayed in the upper right corner of the card image | Unfreeze | Card cannot be used for purchases or withdrawals, but refunds or incoming credits will still be processed. |
| Active | Card appears normal with no “Frozen” label | Freeze | Card is ready for use at merchants, online, and ATMs. |
How Do I Freeze or Unfreeze My KAST Card?
You can freeze or unfreeze your card at any time from the KAST app.
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How Long Does It Take To Freeze or Unfreeze My KAST Card?
Freezing and unfreezing your card through the KAST app is instant.
Once completed:
- Frozen cards are blocked from new outgoing transactions immediately.
- Unfrozen cards are available for use immediately.
Frequently Asked Questions
Can I freeze and unfreeze my card as often as I want?
Yes, you can use the freeze and unfreeze feature in the KAST app anytime without limits. This flexibility makes it easy to control your card’s activity whenever you need.
Can I still receive refunds while my card is frozen?
Yes. Merchant refunds and other incoming credits can still be processed while your card is frozen.
What happens if I freeze my card while a transaction is pending?
Transactions that were already authorized before the freeze may still be completed. New transactions will be declined until the card is unfrozen.
Does freezing my card affect my KAST account balance?
No. Freezing a card only blocks outgoing card transactions. Your KAST account balance remains unchanged.
Is there a fee for freezing or unfreezing my card?
No. Freezing and unfreezing your card is a free security feature available to all KAST cardholders.
What if I can't unfreeze my card?
If the card was frozen due to a compliance review, security restriction, or account hold, you may not be able to unfreeze it yourself. Contact KAST Concierge for assistance.
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