If you've noticed an error in the name on your card, or if you've recently had a legal name change, you can request an update. This guide explains the process and the documents you'll need.
Before You Start The Process
To make the process as smooth as possible, please have a clear digital copy of one of the following documents showing your correct, full legal name:
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How Can I Request A Name Correction?
To correct or update the name on your card, please follow these steps.
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2. State Your Request: Explain that you need to update the name on your account and card. Provide the correct, full legal name exactly as it should appear.
3. Submit Your Proof Document: Our Concierge agent will ask you to provide a clear photo of your identification document (like the one you prepared above) to verify the change.
4. Wait For Confirmation: Our team will review your request and the document. You will receive a confirmation message once your name has been updated in our system.
Need More Help?
If you have any questions about the required documents or run into any issues during the process, please contact our Concierge team.
Frequently Asked Questions
How long does it take to update my name?
Once you submit the required document, our team typically processes the request within [Number] business days. We will notify you as soon as it's done.
Will I get a new physical card with the updated name?
This depends on the type of account you have. Please ask the Concierge agent if a new card will be issued and if any fees apply.
Can I use a nickname on my card?
For security and regulatory reasons, the name on your account and card must match your full legal name as it appears on your official identification documents.
Does changing the name on my card also change it for bank transfers?
Yes. Updating your account name will change it for all aspects of your KAST account, including statements and transfer details.
What if my name change is due to marriage or another legal reason?
The process is the same. You will need to provide an official document that reflects your new legal name, such as an updated driver's license or passport.
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