This guide explains which documents are accepted, how to upload them, and what to expect during the verification process.
Do I Need to Send A Picture of My Passport For Verification?
To verify your identity, you may be asked to submit a clear photo or scan of an official identification document. This process helps us comply with legal requirements and keep your account secure.
Accepted Identification Documents
You can typically use one of the following documents for verification:
- Passport (valid and unexpired)
- National ID card (front and back, if applicable)
- Driver’s license (front and back, if applicable)
Note: Expired documents are generally not accepted. Please use a valid, unexpired ID.
How Do I Submit My Document?
- Take a clear, color photo or scan of your chosen ID. Ensure all details are visible, with no glare, blur, or obstructions.
- Do not use screenshots or photocopies. The image must be of the original document.
- Submit the image through the secure upload link or portal provided during the verification process. Do not send sensitive documents via email or chat unless specifically instructed.
How Long Will It Take for My Verification to be Processed?
Most verification requests are reviewed and completed within a few minutes to a few hours. In many cases, you will receive confirmation the same day you submit your documents.
However, the processing time can vary depending on factors such as the volume of requests, the clarity of the image you submitted, and whether additional checks are required. In rare cases, verification may take up to 24–48 hours.
You will receive a notification once your verification is complete or if we need you to provide additional information. To avoid delays, make sure your document is valid, unexpired, and clearly visible in the photo or scan you upload.
Frequently Asked Questions
Can I use my passport for verification?
Yes, a valid, unexpired passport is accepted as proof of identity. It must be clear, legible, and show all details without glare or obstruction.
Can I use an expired passport?
No, expired passports are not accepted. For security and compliance reasons, only current, valid identification documents can be used.
Do I need to send both sides of my ID?
Yes, if your document has information on both sides, such as a driver’s license or national ID card, you must submit both sides. This ensures all required information, including issue and expiration dates, is visible.
Is it necessary to submit a photo of my document?
Yes, a clear color photo or scan of your ID is necessary. This helps confirm authenticity and protects your account against fraudulent activity.
How long does verification take?
Most verifications are completed within a few minutes to a few hours. In some cases, it may take up to 24–48 hours if additional checks are required.
What should I do if my verification is rejected?
If your verification is rejected, you’ll usually receive a message explaining why. Common issues include blurry images, expired documents, or incomplete uploads. You can resubmit corrected documents for review.
Can I use a digital copy or screenshot of my ID?
No, screenshots or digital copies are not accepted. Only a direct scan or a clear photo of the original physical document is allowed.
Is my personal information safe when I upload my ID?
Yes, your information is processed securely and stored in compliance with data protection laws. It will only be used for verification purposes and is never shared with unauthorized third parties.
Can I use a temporary ID or student ID?
Temporary IDs, student IDs, or work badges are generally not accepted. Only government-issued documents like passports, driver’s licenses, and national IDs are valid for verification.