To keep your account secure and meet legal rules, KAST requires specific personal details and documents. Having this information ready helps us confirm your identity quickly.
What Documents Do I Need To Verify My Account?
To make sure your account confirmation goes smoothly, please have the following ready:
- Valid Government-Issued Photo ID: Accepted documents include your Passport (photo page), National ID card, or Driver's license.
- Live Photo: You will be asked to take a selfie or live picture, often holding your valid ID, to prove your identity matches the document.
- Proof of Address: A document that clearly shows your current home address, such as a utility bill, bank statement, or official letter from the government.
- Contact Information: A current and valid phone number and email address.
How Does The Verification Process Work?
Here is a short guide on how to complete the confirmation process in the app:
- Submit Documents: Upload your required documents (ID and Proof of Address) through the KAST app when prompted.
- Take Live Photo: If requested, take the live selfie/photo following the instructions on your screen.
- Wait for Confirmation: Most verifications are fast, often finished within a few minutes.
- Receive Notification: We will send you an email once your account has been successfully confirmed.
Why Does KAST Need These Details?
We require these specific details to protect both your account and to meet financial rules:
- Verify your Identity: We need to confirm that you are the correct owner of the account and protect it from fraud.
- Comply with Regulations: This process ensures we comply with anti-money laundering (AML) and "Know Your Customer" (KYC) financial requirements.
- Ensure Security: These checks help keep your account and all your transactions safe.
All your personal data is kept safe and confidential as described in our Privacy Policy.
Still Need Help?
If you have any questions or need assistance with the verification process, our Concierge team is here to help.
Frequently Asked Questions
Why do I need to provide a government ID and a live photo?
This step is necessary to securely verify your identity and protect your account against unauthorised use.
Is my personal data safe when I submit it to KAST?
Yes, all your personal data is kept safe and confidential according to our Privacy Policy.
How long does the verification process usually take?
Most verifications are completed within minutes. However, in some cases it might take up to 24 hours if additional manual review is needed.
What if my ID is expired or about to expire?
We cannot accept expired IDs for verification purposes. If your ID is about to expire, we recommend using an alternative valid government-issued document.
Can I use a digital copy of my documents for verification?
Yes, you can upload digital copies, but they must be clear, unedited, and show all relevant information. Screenshots of digital documents are also acceptable.
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