How Can I Verify My Age If I Was Flagged By Mistake?

KAST requires all users to be at least 18 years old to meet legal and regulatory rules. If your application was flagged for age, but this is an error, this guide shows you what documents to submit for verification.

What Documents Can I Use To Prove My Age?

If your age was recorded incorrectly, you must provide clear, official proof of your date of birth.

Acceptable documents include:

• Government-Issued Photo ID: Passport, driver’s license, or national ID card.
• Birth Certificate: A clear copy showing your full name and date of birth.
• Other Official Documents: Any clear, official document that confirms your name and date of birth.

How Do I Send My Documents To KAST?

Follow these steps to quickly submit your documents to our team for review:

1. Prepare Clear Copies: Take clear scans or photos of your chosen document(s). Ensure they are not blurry.
2. Submit Documents To KAST: Use the secure link provided to you by our Concierge team, or attach the documents to your current support reply.
3. Provide Explanation: Briefly explain the issue (e.g., "My date of birth was entered incorrectly") in your message.
4. Wait For Review: Our team will review your submission and contact you with the next steps.

We cannot approve applications for users who are under 18. Submitting fake or altered documents is strictly prohibited and will result in permanent account restrictions.

Still Need Help?

If you have specific questions about which document to use or need a new secure upload link, please contact our Concierge team through the app.

Frequently Asked Questions

Why is the minimum age set at 18?

This minimum age is required for KAST to comply with financial and regulatory laws.

How long does it take for KAST to review my documents?

Our team reviews documents and replies with an update within 2-3 business days.

Can I hide sensitive information like my address on the ID?

Yes, you may redact any sensitive information that is not required to confirm your date of birth.

What happens if I am under 18?

We cannot approve your application until you meet the minimum age requirement of 18.

What makes a document "official" and acceptable?

It must be valid, unaltered, clearly legible, and issued by a government or recognized authority.

Do my documents have to be current?

Yes, we require all photo IDs to be current and not expired to ensure proper verification.