This article explains what Proof of Address (POA) is, why KAST requires it, which documents are accepted, and how to submit your POA during verification. It also covers common issues, tips for successful approval, and answers to frequently asked questions.
What Is Proof of Address?
Proof of Address (POA) is a document that verifies the residential address you provided during your KAST registration. It must show your full name, your complete address, and be issued by a trusted source such as a bank, government agency, or utility provider.
KAST requests POA as part of standard verification (KYC) requirements used globally to maintain a safe and compliant platform.
Why Do I Need To Provide Proof of Address?
KAST requires Proof of Address to:
- Verify your identity and protect your KAST account
- Comply with global Anti–Money Laundering (AML) and Know Your Customer (KYC) regulations
- Ensure safe use of financial services
- Confirm you are eligible for certain KAST products in your region
Submitting POA helps keep your account secure and ensures uninterrupted access to KAST services.
What Documents Can I Use For Proof of Address?
Banking & Financial
- Bank statement
- Credit card statement
- Mortgage statement
Utilities & Services
- Electricity bill
- Water bill
- Internet bill
- Gas bill
- Mobile post-paid bill
Government & Official
- Tax letter or notice
- Residency certificate
- Local council or municipal bill
- Letter from a government agency
Housing
- Lease or tenancy agreement (full contract, signed)
- Homeowner association bill
Document Validity Requirements
- Must be issued within the last 3 months
- Must be in your name (not a relative’s unless officially permitted by your region)
- Must clearly display your residential address
- Must be an unedited file (no cropping, no alteration, no screenshots with missing details)
If your country uses alternative address formats, include documents commonly accepted locally.
How Do I Submit My Proof of Address on KAST?
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How Do I Make Sure My Document Gets Approved?
To avoid delays, your document must be:
- Clearly readable
- Issued within the last 90 days
- Fully visible (no cropping of edges or important information)
- In your own name
- Showing the same address you entered in the KAST app
For tips on submitting your document successfully, see our guide: How Do I Upload My ID Correctly for Verification?
What Happens After I Submit My Proof of Address?
After you submit your POA:
- It enters review by the KAST compliance team
- You’ll receive an in-app notification once the review is complete
- If approved — your verification status updates automatically
- If rejected — you’ll receive a message explaining what needs to be corrected
Reviews typically take a few minutes, but may take longer during peak times.
Frequently Asked Questions (FAQ)
Can I use the same document for POA and identity verification?
No — POA and identity documents must be submitted separately. Your ID verifies who you are, while your POA verifies where you live.
Does my POA need to match the address on my ID?
Not necessarily. It only needs to match the residential address you entered in the KAST app.
Can I use a digital statement?
Yes, digital statements in PDF format from your bank or service provider are accepted. Just make sure the document clearly shows your name, address, and the issue date.
Can I use a screenshot?
No. Screenshots are not accepted for POA verification. Documents must be a clear photo taken with a camera or a full scan of the original document, showing all required details.
What if I live with family and bills aren’t in my name?
Submit:
- A tenancy agreement listing your name, or
- A residency certificate, or
- A bank statement showing your address
If unsure, contact KAST Concierge.
My address changed — what should I do?
Upload a new POA document that shows your updated residential address. This ensures your account information stays accurate and compliant.
How long does POA review take?
POA reviews are usually completed within minutes. However, processing times may vary depending on submission volume and document quality.