If your Source of Funds (SOF) or Proof of Address (POA) documents were rejected, it means they didn’t meet KAST’s verification standards. This article explains the most common reasons for rejection, which documents are accepted, and how to resubmit successfully.
Why Were My Source of Funds or Proof of Address Documents Rejected by KAST?
Common Reasons for Rejected Source of Funds (SOF) Documents
- Unclear or cropped files: Blurry or partial images are not acceptable.
- Missing key details: Your full name, date, or transaction data is not visible.
- Outdated documents: Older statements without a recent date are invalid.
- Invalid formats: Screenshots, handwritten notes, or unofficial records are not accepted.
Common Reasons for Rejected Proof of Address (POA) Documents
- Incomplete details: Missing your full name or complete residential address.
- Mismatched information: Address doesn’t match the one registered on your KAST account.
- Expired documents: Files older than 3 months are not valid.
- Low-quality uploads: Blurry, cropped, or obscured documents cannot be used.
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Unacceptable document type: Personal letters or non-official files are not valid proof.
What Documents Are Accepted as Source of Funds (SOF)?
Valid SOF documents must clearly show where your funds come from. Examples include:
- Bank statements
- Payslips or income statements
- Investment or savings account statements
- Tax declarations
- Property or vehicle sale contracts
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Inheritance or loan agreements
What Documents Are Accepted as Proof of Address (POA)?
Valid POA documents must confirm your current residential address. Examples include:
- Utility bills (electricity, water, gas)
- Bank/Credit statements
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Official government-issued correspondence
Do’s and Don’ts When Submitting SOF and POA Documents
| Do | Don’t |
|---|---|
| Submit full, uncropped scans or photos of your documents. | Upload screenshots or photos taken from a screen. |
| Ensure your full legal name is clearly visible. | Submit handwritten notes or unofficial letters. |
| Check that the date is recent (SoF: within 3–6 months, PoA: 3 months). | Use expired, outdated, or missing-page documents. |
| Use official documents like bank statements, utility bills, or tax records. | Crop out sections that contain key information. |
| Provide documents in high resolution so all details are legible. | Alter or edit documents, as modified files will be rejected. |
How Do I Resubmit Source of Funds or Proof of Address Documents on KAST?
You can provide corrected documents in two ways:
- Through the KAST app: Use the verification section and follow the secure upload prompts.
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By email (if requested): Reply to the email from KAST with the updated documents attached.
Before resubmitting, check for the following:
- Are all details clear, visible, and accurate?
- Did you use a high-quality, glare-free photo or scan?
- Is the document type accepted by KAST?
- Is the document valid and not expired?
- Does the name match your KAST account?
- Does the address match your profile (for PoA)?
- Is the document dated within the last 3 months (for SoF)?
- Did you upload the entire document (no cropped edges) ?
- Does the file meet the size and format requirements?
What Happens After I Resubmit My Verification Documents?
- Compliance review: Your documents are reviewed against KAST’s regulatory requirements.
- Notification: You’ll be informed in the app or by email once verification is complete.
- Next steps if needed: If something is still missing, KAST will provide specific instructions for correction.
Tip: Submitting the right documents in the correct format the first time avoids repeated rejections and speeds up account approval.
Still Need Help?
If your documents aren’t passing verification after multiple attempts, contact KAST Concierge. Our team can review your case and guide you on what to submit next.
Frequently Asked Questions
How recent should my Source of Funds document be?
Most Source of Funds documents should cover activity from the last 3–6 months. This ensures the information reflects your current income or funding source.
What happens if I repeatedly submit the wrong documents?
If you send incorrect documents multiple times, your verification process will remain pending. This may delay your ability to fully use KAST services until proper documents are provided.
Can my Proof of Address be in someone else’s name?
No, the document must show your full legal name to be valid. Shared household bills are acceptable only if your name is included as an account holder.
Will resubmitting documents affect my account status?
Resubmitting documents does not negatively affect your account. Your verification will continue once the new files are reviewed and approved.
What if my documents are in a language other than English?
Documents in other languages are accepted. In some cases, KAST may request an official translation. To avoid delays, submit documents in English when possible.