This article explains how to upload your ID correctly during KAST verification, common reasons uploads get rejected, and how to avoid delays.
Why Was My ID Upload Rejected?
Most ID verification issues happen because of:
- Glare or reflections on the document
- Blurry or low-resolution photos
- Cropped edges
- Photocopies instead of original documents
- Obstructed or covered details
- Name mismatches
To prevent delays, make sure your ID photo is clear, complete, and matches your account information exactly.
What Type of ID Can I Upload?
KAST typically accepts government-issued photo IDs, such as:
- Passport
- National ID card
- Driver’s license
Your ID must:
- Be valid and not expired
- Show your full name clearly
- Match the name used during signup
If your ID does not match your registered name, verification may fail and require manual review.
How Should My ID Photo Look?
Use this checklist before uploading:
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❌ Common Mistakes to Avoid
These are the most common reasons ID verification fails:
| Low-light or blurry photos | |
| Flash glare covering text. | |
| Photocopies or screenshots | |
| Cropped edges | |
| Fingers covering any part of the ID. | |
| Mismatched names |
A clean, well-lit image significantly reduces verification delays.
What If My Name Does Not Match My ID?
Your KAST account name must match your government-issued ID exactly. Even small differences in spelling or order can trigger verification failure.
If you made a mistake during signup, contact Concierge before attempting repeated uploads. Repeated failed attempts may delay your verification further.
Frequently Asked Questions
Why does glare cause my ID upload to fail?
Glare can block key details such as your name, ID number, or expiration date. If the system cannot clearly read your information, the verification will fail automatically. Use natural lighting and avoid direct flash reflections. Slightly tilt the document if needed to remove glare.
Can I upload a photocopy or scanned copy of my ID?
No, photocopies and screenshots are not accepted. You must upload a photo of your original physical ID. The verification system checks for authenticity features that are not visible on copies. Always use the actual document.
What if my ID is slightly damaged?
Minor wear is usually acceptable as long as your details are fully visible and readable. However, if key information is faded or obscured, verification may fail. If your ID is significantly damaged, consider renewing it before attempting verification again.
Why was I asked to upload my ID again?
You may be asked to re-upload your ID if the first image was unclear or if additional verification is required. This is part of standard compliance and security checks.
How long does verification take?
Verification times vary depending on volume and review requirements. Most submissions are reviewed quickly, but manual reviews may take longer.
You will receive a notification in the app once your verification is complete.
Can I update my name after verification?
Name changes require supporting documentation and manual review. If you need to correct your name, contact Concierge and provide the appropriate documents.