Important: If you didn't receive your Reserve Rewards, it's usually because of timing, eligibility requirements, changes to your eligible Reserve balance, or because Reserve isn't available for your account.
Before You Start
Reserve Rewards are promotional cashback rewards you can earn by keeping eligible USD in your KAST Reserve Account.
Rewards are calculated daily using UTC time and are typically credited to your USD Virtual Account at the end of each day.
If you recently added or withdrew funds, spent with your KAST Card, or changed your Reserve balance, your rewards may be lower than expected or may not appear until the next daily calculation.
Reserve Rewards are not interest, APY, yield, or an investment return. They are offered at KAST's discretion, and reward rates, eligibility, availability, caps, and program terms may change according to the Terms.
Common Reasons You Didn't Receive Reserve Rewards
Your Eligible Reserve Balance Was Below the Minimum
You need at least $2 in eligible Reserve balance to earn Reserve Rewards.
Your Reserve Balance Changed During the Day
Reserve Rewards are based on both your eligible Reserve balance and how long that balance remains in Reserve during the UTC day.
If you added or removed funds during the day, your rewards are calculated only for the time those funds were eligible.
You Withdrew Funds From Reserve
When you transfer USD out of your Reserve Account, your eligible Reserve balance decreases.
This won't affect rewards you've already received. You can still earn rewards for the time your funds remained eligible in Reserve before the withdrawal, and any rewards for the remaining eligible balance are calculated in the next daily reward cycle.
You Spent With Your KAST Card
Your Reserve balance may be used to fund eligible card purchases when your USD Virtual Account balance is insufficient.
If Reserve funds are used, your eligible Reserve balance decreases, which may reduce future Reserve Rewards.
Rewards Haven't Been Posted Yet
Reserve Rewards are calculated daily using UTC time and are typically credited at the end of each day.
Occasionally, rewards may take a little longer to appear. If you expected rewards from today's activity, wait until the next daily calculation has completed before checking again.
Reserve Isn't Available for Your Account
Reserve is currently available only to eligible users and may not be available in every country or during every stage of rollout.
If Reserve isn't enabled for your account, you won't be eligible to receive Reserve Rewards.
Reward Caps or Program Limits Apply
Reserve Rewards are subject to the current program terms, including applicable reward caps, balance limits, membership tier benefits, eligibility requirements, and promotional conditions.
The boosted introductory reward rate is available for a limited time and may end when total Reserve deposits reach $100M.
If one of these limits applies, your reward may be lower than expected.
Quick Checklist
Before contacting Concierge, check the following:
- You had an eligible Reserve balance during the UTC day.
- Your Reserve balance met the minimum balance requirement.
- You didn't move funds into Reserve shortly before the daily calculation.
- Your Reserve balance was not reduced by a purchase that used eligible Reserve funds.
- Your membership tier, reward cap, or other eligibility requirements didn't affect your rewards.
- You've waited until the next daily reward cycle has completed.
Example
If you move USD into your Reserve Account shortly before the end of the UTC day, those funds are eligible for rewards only for the time they remain in Reserve before the daily calculation.
Similarly, if eligible Reserve funds are used to complete a KAST Card purchase, any rewards you've already received remain yours, but future rewards may be lower because your eligible balance has been reduced.
Still Need Help?
If you believe you should have received Reserve Rewards but haven't received them after two daily reward cycles, please contact Concierge through the KAST app.
To help us investigate faster, include:
- The date(s) you expected to receive Reserve Rewards.
- Your approximate Reserve balance during that period.
- When you added or withdrew funds from Reserve, if applicable.
- Any card purchases, transfers, deposits, withdrawals, refunds, or fees during that time.
- Your country or account type, if relevant.
Our team will review your account and help determine why your Reserve Rewards were not credited.
Frequently Asked Questions
Why Didn't I Receive My Reserve Rewards Today?
There are several reasons why you may not have received Reserve Rewards. Common reasons include:
- Your eligible Reserve balance was below the minimum requirement.
- Your funds were not held in Reserve long enough during the UTC day.
- Your Reserve balance changed during the day.
- Rewards are still being processed.
- Your account or balance was not eligible under the current program terms.
What Is the Minimum Balance Required to Earn Reserve Rewards?
You need at least $2 in eligible Reserve balance to earn Reserve Rewards.
If your eligible balance is below this amount, you may not receive rewards for that day.
I Added Funds Today. Why Didn't I Receive Rewards?
Reserve Rewards are calculated based on how long your eligible funds remain in Reserve during the UTC day.
If you added funds shortly before the daily calculation, you may earn only a partial reward or receive rewards starting with the next calculation period.
I Spent Money With My KAST Card. Does That Affect My Rewards?
It can. If eligible Reserve funds are used for a purchase, your Reserve balance decreases, which may reduce future rewards.
Why Are My Rewards Lower Than Expected?
Your rewards may be lower if:
- Your Reserve balance changed during the day.
- Part of your balance exceeded your membership tier's reward cap.
- Your membership tier changed.
- Your reward rate changed under the current program terms.
When Are Reserve Rewards Paid?
Reserve Rewards are calculated daily and are typically credited to your USD Virtual Account at the end of each UTC day.
In some cases, posting may take slightly longer.
Can Reward Processing Be Delayed?
Yes. Occasionally, Reserve Rewards may take longer than usual to appear.
Do Weekends or Holidays Affect Reserve Rewards?
No. Weekends and public holidays do not stop daily Reserve Rewards calculations.
I Upgraded My Membership Today. Which Reward Rate Applies?
Depending on when your membership changes, your new reward rate may apply from the next daily reward calculation.
Can My Reward Rate Change?
Yes. Reward rates, eligibility, reward caps, and availability may change according to the current program terms.
Are Reserve Rewards Guaranteed Every Day?
No. Receiving rewards depends on your eligible Reserve balance and other applicable conditions.
How Can I Check if I Received My Reserve Rewards?
Reserve Rewards are credited to your USD Virtual Account as cashback.
You can view your credited rewards in the KAST app.
Who Should I Contact if I Think My Reserve Rewards Are Missing?
If you believe you met all eligibility requirements but did not receive your Reserve Rewards, please contact Concierge through the KAST app. Our team will review your account and help investigate the issue.
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