In this article, you’ll learn what to do if you entered incorrect personal details or uploaded the wrong document during KYC, how to correct the information, and when to contact KAST Concierge for help.
What Information Can I Correct on KAST?
KAST lets you correct important details that affect verification. This includes:
- Personal details such as your name, birthdate, or nationality
- Residential address or proof of address information
- Uploaded KYC documents like your ID, proof of address, or source of funds
If any of these details don’t match or can’t be verified, your KYC may fail or be placed on hold until corrected.
What Are the Common Mistakes During KYC?
| Error | Why It Gets Rejected | How to Fix It |
|---|---|---|
| Blurry or cropped ID | Details can’t be verified | Re-upload a clear, full image |
| Different address on ID and proof | Inconsistent information | Use documents with matching addresses |
| Expired document | Out of date | Submit a current, valid ID |
| Wrong country selected | Residency mismatch | Contact Concierge to update your location |
| Uploaded wrong document type | Non-acceptable format | Follow the KYC accepted document list |
Can I Edit My Information After Submission?
Once your KYC has been submitted, you can’t edit the information directly in the app. For security and compliance reasons, all corrections after submission must go through KAST Concierge.
How Do I Request a Correction?
If you already submitted your KYC and noticed a mistake, contact KAST Concierge for help.
Provide the following details so our team can review and update your information faster:
- Your full name and registered email address
- A short explanation of what’s incorrect (e.g., “wrong address,” “uploaded expired ID”)
-
The correct information or new document you want to submit
What Happens After I Contact KAST Concierge?
Once your message is received:
- Our compliance team reviews your case and confirms if corrections can be made.
- If approved, you’ll receive instructions to resubmit your details or upload a replacement document.
- You’ll be notified once your updated verification is complete - usually within 24–48 hours.
If more clarification is needed, the team may reach out directly through our available support channels.
Frequently Asked Questions
Can I restart my KYC from scratch?
Yes, you can. If major details were entered incorrectly, KAST Concierge can reset your KYC so you can start a fresh submission with accurate information.
What if I uploaded the wrong ID or proof of address?
Reach out to KAST Concierge right away and share the correct document. The team will reopen your case and guide you through safely re-uploading your files.
How do I know if my correction was approved?
You’ll receive a confirmation email and an in-app notification once your updated details are verified. If additional information is needed, the team will contact you directly.
What happens if I don’t correct the wrong information?
Your verification will remain incomplete, which may restrict access to certain features or services. It’s best to correct errors as soon as possible to avoid delays.
Can I use the same document again if I fix the photo?
Yes, you can reuse the same document if it’s valid and clearly readable. Just make sure it meets KAST’s submission standards, with no blur, glare, or cropped edges.
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