This article explains how to update the residential address associated with your KAST account, when supporting documents may be required, and what to expect after submitting an address change request.
How Do I Update My Address?
To update your address, please reach out directly to the KAST Concierge team. Concierge will collect your updated information and then escalate it to our Onboarding team, who will review and verify the change. Once the verification is complete, your account will be updated, and you will be notified.
For security purposes, you may be asked to provide documentation that confirms your new address, such as a utility bill, lease agreement, or bank statement. This extra step helps protect your account and prevent unauthorized changes.
Why And When Should I Update My Address?
You should update your address whenever you:
- Move to a new residence – to ensure deliveries and communications reach you at the correct location.
- Change your mailing address – such as switching from a PO box to a street address.
- Need to match your government ID – especially if you are asked for proof of address during identity verification.
- Are expecting shipments – like your physical KAST Card or other account-related items.
Updating your address as soon as possible reduces the risk of delays, failed deliveries, or verification issues.
Frequently Asked Questions
How do I start the process of updating my address?
Simply contact the KAST Concierge team through the in-app chat or email. Provide your updated address details, and Concierge will escalate the request to our Onboarding team for review.
Why does the Onboarding team need to verify my new address?
Verification ensures that all changes are legitimate and secure. It also helps confirm that your address matches supporting documents and government-issued IDs, which protects you against fraud or account misuse.
What documents can I use to verify my new address?
You may be asked to submit proof such as a utility bill, lease agreement, or bank statement that clearly shows your name and new address. Make sure the document is recent (usually within the last 3 months) to be accepted.
How long will it take to update my address?
Once you submit your request and provide any required documents, the process typically takes a few business days. In some cases, additional verification may extend the timeframe slightly, but Concierge will keep you updated.
Can I change my address if I’m traveling temporarily?
If you’re only traveling for a short period, you don’t need to update your address. However, if you’re relocating to another country and plan to stay for six months or longer, you should update your address in the app to reflect your new location. This helps ensure compliance and smooth delivery of any physical correspondence or cards.
If you’re unsure whether your trip qualifies as a temporary stay, reach out to Concierge for clarification.
What happens if I don’t update my address after moving?
Not updating your address could result in missed deliveries, delays in receiving your card, or issues with identity verification. It’s important to keep your details current so your account continues to run smoothly.
Is my personal information safe when I submit documents?
Yes, your information is stored and processed securely in compliance with data protection regulations. Any documents you provide are used only for verification purposes and are never shared with unauthorized third parties.
Can someone else request an address change on my behalf?
No, only the account holder can request an address change. This protects your account from unauthorized changes. If you need assistance, Concierge will guide you through the process directly.